Senior Officer - Financial Assessment & Charging - Ref: SS04026

Job description

Job Description

Senior Financial Assessment and Charging Officer - Ref: SS04026
G7: £35,412 - £38,220 per annum.

Walsall Council is committed to the delivery of our Proud Promises to:

• Improve outcomes and customer experience
• Improve employee satisfaction and engagement
• Improve service efficiency and performance

Are you an experienced and motivated professional with a strong background in financial assessment, charging and income recovery in Adult Social Care finance?

We are looking for a motivated Senior Officer to support the delivery of an efficient, accurate and customer-focused Financial Assessment and Charging service within Adult Social Care.

You will help manage team workloads, provide day-to-day supervision and support to staff, oversee financial and client contribution processes, and ensure strong quality assurance and governance across the service. You will play a key role in developing team performance, contribute to staff training and development and ensuring workloads are effectively prioritised to meet service demands.

You will bring experience in social care finance, financial assessments, charging and income recovery, along with strong communication, organisational and problem-solving skills.

This is a rewarding opportunity to help deliver high-quality financial services that support Adult Social Care residents and colleagues.

About you

The ideal candidate will have:

• Experience of working in an Adult Social Care financial assessment and debt environment for residential and community care.
• Experience in line management of resources within an Adult Social Care finance setting.
• Experience of allocating and monitoring workloads to ensure service targets and deadlines are achieved.
• Working knowledge and experience of engaging with customers in Adult Social Care finance administration.
• Excellent IT skills, with the ability to work across multiple information systems and manipulate data with confidence.
• The ability to provide guidance and support to staff while maintaining high levels of accuracy and performance.
• Be confident in making critical decisions.
• Have the ability to work with minimal supervision, work to deadlines, and prioritise workloads.

Post holder will have a hybrid of office, remote and home working.

View Job Description and Employee Specification

Important note: When completing your online application form, you will be asked to enter supporting information. You must enter a detailed supporting information statement describing how your skills, abilities and experience meet the specific criteria included in the employee specification. If you do not include a supporting information statement, you will not be shortlisted. Please also ensure that you complete the work history and qualifications sections of your application form. Please do not add a CV as we do not accept them. Please see our Information for Applicants leaflet for further information.

We kindly request that recruitment agencies do not contact us regarding this job vacancy. We are not accepting agency applications or referrals at this time.

At Walsall Council, we appreciate that AI can be a useful tool for ideas or guidance. However, we encourage you to make sure your application reflects your own voice and experiences. Over-reliance on AI can make responses feel less personal, and we really want to understand what makes you unique. Your experiences, skills, and perspective are what set you apart, so please ensure your application as a whole - particularly your 'Supporting Information' - reflects your own voice.

Closing Date: 27th September 2026.

About Us

Here at Walsall, we want to attract the best talent. That's why - as well as a satisfying and rewarding job - we offer a range of attractive benefits. Working arrangements in most jobs are flexible (you may work flexitime, full or part time and job sharing is usually available) and you can expect generous holiday entitlements, a first class pension scheme and plenty of opportunities for training and personal development.

We advertise vacancies because we want the best talent available. If that's you, we're waiting for your application.

Living in Walsall

Part of the Black Country, famous for its enterprising and industrial past, Walsall is reinventing itself to become a progressive modern community. The borough is centred around the major town of Walsall, but also includes five smaller and distinctive district centres (Bloxwich, Aldridge, Willenhall, Darlaston and Brownhills), together with numerous villages.

Walsall Council is committed to Safer Recruitment.

To achieve our commitment, we will ensure continuous development and improvement of robust recruitment processes and procedures that promote a culture of safeguarding amongst our workforce.

Social Work Matters - Children's Social Worker Recruitment

Some of our children require a special kind of support: yours. Visit our microsite to find out more about joining Walsall Council as a Children's Social Worker.