Senior Medical Secretary Diabetes

Job description

Job summary

Are you an experienced Medical secretary looking for a challenging role where your skills truly make a difference? This is an exciting opportunity to join a supportive medical secretarial team with Diabetes and Endocrinology at Worcestershire Acute Hospitals NHS Trust, supporting our Diabetes and Endocrinology consultants and wider clinical teams.

Main duties of the job

You will be an integral part of a busy secretarial team, working closely to support Diabetes and Endocrinology Consultants and clinical teams.

In this role, you will manage a wide range of administrative responsibilities, including handling emails, telephone calls, diary management, and general office duties. You will also take on more complex tasks such as managing patient care pathways, clinic scheduling and managing patient waiting lists.

You will interact daily with clinicians, patients, carers, health professionals (both internal and external), and colleagues, which will be a key part of your role. You will need to show initiative and ensure communication is applicable and relevant.

As a member of the Diabetes and Endocrinology team, you will provide dedicated support for three consultants and their clinical teams.

This position demands excellent organisational skills, along with both the ability to work independently as well as working closely within the team. You must be able to prioritise a busy workload whilst maintaining a high level of accuracy, and be able to adapt flexibly to meet service demands. A commitment to delivering outstanding patient-focused service is essential.

This is a part-time role, working 30 hours a week. A working pattern will be agreed with the post holder upon appointment.

About us

Worcestershire Acute Hospitals NHS Trust is a largeacute and specialised hospital trust that provides a range of local acuteservices to the residents of Worcestershire and more specialised services to alarger population in Herefordshire and beyond.

The Trust operates hospital-based services fromthree sites in Kidderminster, Redditch and Worcester

Our workforce is more than 7,000 strong, and ourcaring staff are recognised as providing good and outstanding patient-centredcare. You could be one of them.

We are committed to recruiting the best people towork with us. Our values, which we ask all staff to demonstrate, underpin oureveryday work and remain firmly at the heart of all we do.

Being open and honest

Ensuring people feel cared for

Showing respect to everyone

We are committed to developing a culture of continuous improvement by embedding the principles of our Improvement System.

We are proud to have achieved Timewiseaccreditation - this means we are committed to embedding flexible workingwithin our organisation as a flex positive employer.

DBS Checks and Costs

Any applicants who are offered posts requiring aDBS check as part of their employment check will have the cost of this check(at the current rate) deducted from their salary. Please see link in SupportingInformation section for more details on DBS checks and costs.

Job description

Job responsibilities

To undertake medical audio / copy typingduties, including outpatientletters to GPs, discharge summaries and otherofficial correspondence.

To accept enquiries from clinicians, GPs HealthService and Social Services personnel, other hospitals, voluntary agencies,patients and their relatives. Patientcontact by telephone is an integral part of the role.

To work using own initiative with minimalsupervision, prioritising own workload in line with objectives of thedepartment and consultant teams.

To deal with all incoming correspondence, phoneand email in an efficient and effective way.

To liaise with other members of the secretarial/ administration team in order to provide a co-ordinated and efficientsecretarial service.

To support the Directorate Management Team withthe administration, tracking and validation of patients pathways to achievethe National 18-week Referral to Treatment (RTT) target.

To liaise with patients, relatives and staffdemonstrating sensitivity and maintaining professionalism at all times.

To deal with any complaints, problems or issuesin a sensitive way, escalating to clinicians / management as appropriate.

Ensure confidentiality is maintained at alltimes, complying with the Data Protection Act, Information Governance and otherTrust / Departmental Policies.

To assist in providing cover for othersecretaries in the Medical Directorate to ensure continuity of service toConsultant, medical staff, service users and patients.

To undertake any other duties as may berequired / appropriate by the Directorate Management Team.

Job description
Job responsibilities

To undertake medical audio / copy typingduties, including outpatientletters to GPs, discharge summaries and otherofficial correspondence.

To accept enquiries from clinicians, GPs HealthService and Social Services personnel, other hospitals, voluntary agencies,patients and their relatives. Patientcontact by telephone is an integral part of the role.

To work using own initiative with minimalsupervision, prioritising own workload in line with objectives of thedepartment and consultant teams.

To deal with all incoming correspondence, phoneand email in an efficient and effective way.

To liaise with other members of the secretarial/ administration team in order to provide a co-ordinated and efficientsecretarial service.

To support the Directorate Management Team withthe administration, tracking and validation of patients pathways to achievethe National 18-week Referral to Treatment (RTT) target.

To liaise with patients, relatives and staffdemonstrating sensitivity and maintaining professionalism at all times.

To deal with any complaints, problems or issuesin a sensitive way, escalating to clinicians / management as appropriate.

Ensure confidentiality is maintained at alltimes, complying with the Data Protection Act, Information Governance and otherTrust / Departmental Policies.

To assist in providing cover for othersecretaries in the Medical Directorate to ensure continuity of service toConsultant, medical staff, service users and patients.

To undertake any other duties as may berequired / appropriate by the Directorate Management Team.

Person Specification

Experience

Essential

• Proven secretarial experience in healthcare environment.
• Experience of working in a busy office

Desirable

• NHS experience.
• Use of OASIS PAS system, Bluespier, EZ notes and Digital Dictation

Personal Qualities

Essential

• Excellent verbal and written communication skills.
• Flexible and adaptable.
• Able to work under pressure.
• Ability to work under own initiative and part of a team.
• Highly motivated.

Skills/Knowledge

Essential

• Audio typing using Digital Dictation
• In-depth working knowledge of Microsoft Office

Desirable

• Knowledge of NHS systems

Qualifications

Essential

• GCSE English & Maths
• Recognised word processing / typing qualification
• AMSPAR

Internal Job Vacancy

Essential

• This vacancy is currently only open to internal applicants from Worcestershire Acute Hospitals NHS Trust. Could you please confirm below that you work at Worcestershire Acute Hospitals NHS Trust.

Person Specification
Experience

Essential

• Proven secretarial experience in healthcare environment.
• Experience of working in a busy office

Desirable

• NHS experience.
• Use of OASIS PAS system, Bluespier, EZ notes and Digital Dictation

Personal Qualities

Essential

• Excellent verbal and written communication skills.
• Flexible and adaptable.
• Able to work under pressure.
• Ability to work under own initiative and part of a team.
• Highly motivated.

Skills/Knowledge

Essential

• Audio typing using Digital Dictation
• In-depth working knowledge of Microsoft Office

Desirable

• Knowledge of NHS systems

Qualifications

Essential

• GCSE English & Maths
• Recognised word processing / typing qualification
• AMSPAR

Internal Job Vacancy

Essential

• This vacancy is currently only open to internal applicants from Worcestershire Acute Hospitals NHS Trust. Could you please confirm below that you work at Worcestershire Acute Hospitals NHS Trust.

Employer details

Employer name

Worcestershire Acute Hospitals NHS Trust
Address

Charles Hastings Way

Worcester

Worcestershire

WR5 1DD

United Kingdom

Employer's website