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Job description

Job Description:
Position: Senior Claims Underwriter for London Market Public D&O Claims

Reporting to: Chris Hughes (London) & Chris Moore (San Francisco)

Location: London

Type: Full Time

The Team

The London Market Claims team are driven, diverse and ready for anything. We work closely with our underwriters to ensure that there is a clear, open and transparent relationship with our customers and brokers from the very beginning.

We are looking for someone who can be a part of a strong team, maintaining your own portfolio of claims within a financial authority. However, you will also be able to work with senior team members on more complex files in order to progress experience and knowledge. We take advancement and continued learning very seriously at Hiscox, expecting you to always question why and continually look for a better way - whether it's a process, a claims decision or use of technology.

The Role

Hiscox LM insurance is diversifying and growing. The Casualty division has moved away from our historic E&O business, instead focussing on 3 key classes of business - General Liability, Directors and Officers, and Cyber. After two consecutive years of doubling our D&O book, it is now the largest part of the Casualty division, exceeding $200m in annual premium with further growth targeted for 2021. This is an exciting time to join the D&O claims team as we expect further growth as the claims catch up to the expansion of the book. We seek a candidate who can work with our underwriters and the rest of the claims team to define our claims service proposition. As many of our D&O policies are primary or first excess, this role will include a dynamic client facing role and an ability to work as a joined up team to achieve the united vision. Hiscox is an outstanding company which offers excellent career paths for those who are willing to seize the opportunity.

In addition, at Hiscox London Market, we expect our claims team to actively participate in some marketing functions as we believe that our underwriters are not selling insurance policies, they are selling our claims servicing. And the best way for brokers and prospective customers to understand that value is to meet us before there is a claim.

What you'll be doing

  • Handling D&O claims - mainly US, but also Europe, Australia & New Zealand

  • Participating and feeding into the quarterly review process

  • Working with others to review and update our expert panel

  • Working with underwriters and claims colleagues to maintain and grow our presence in D&O

  • Assisting in planning and building our claims service proposition

  • Joining underwriters in marketing efforts both in London and, in time, the US

  • Travel to conferences and mediations where appropriate

    Person Specification:
    Our must haves

  • Educated to graduate level or of graduate calibre

  • At least 3 years' experience in D&O in the London Market, ideally including significant US claims

  • Clear and evidenced experience with ECF

  • A willingness to travel

  • An ability to use own initiative and confidence in making decisions

  • Excellent people skills

  • Ability to question the norm and seek 'a better way'

  • Good mathematical skills (at least GCSE level achieved)

  • A confident communicator with demonstrable communication skills both oral and written

  • Someone who can analyse complex issues but is also pragmatic, commercial and solution orientated

    Our nice to haves

  • Law degree

  • Experience with US liability

    Diversity and flexible working at Hiscox

    At Hiscox we care about our people. We hire the best people for the job and we're committed to diversity and creating a truly inclusive culture, which we believe drives success. We also understand that working life doesn't always have to be 'nine to five' and we support flexible working wherever we can. No promises, but please chat to our resourcing team about the flexibility we could offer for this role.

    If you would like to know more about the role, or you are having any difficulties with the application process please send your CV and the four-digit job ref number to
    [email protected]
  • Industry
    Job Sector
    Job Position
    London, UK Show on map
    Post date
    Closing date

    How would you fit?

    Learn more about Hiscox

    Be unique. Be authentic. However you prefer to say it, we really mean it. Our culture embraces people’s diverse perspectives and creates a positive environment where everyone belongs. We’re determined to build a better, more connected world for everyone.

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