Senior Application Operation Engineer (ICT)

Job description

Detailed job description and main responsibilities
• Participate in the on-call service
• Deputise for the Principal Application Operations Engineer as required
• Act as the senior Registration Authority escalation point for complex operational issues where appropriate
• Lead or support access-related activity for major projects, programmes, system upgrades and go-lives
• Support the design and implementation of access models for new or changed services, ensuring compliance with national and local standards
• Lead or contribute to regular access reviews, internal audits, external audits and assurance exercises
• Develop, review and maintain Registration Authority and access management procedures, guidance notes and supporting documentation
• Provide specialist advice to managers, system owners and project teams on secure access, compliance, Smartcards, CIS and RBAC
• Produce reports, metrics and analysis on workloads, performance, compliance, incidents, risks and service improvement activity
• Support business continuity and disaster recovery planning, testing and documentation for application access and Registration Authority services
• Represent the team in meetings, working groups and governance forums as required
• Participate in training, knowledge transfer and service improvement initiatives across the team
• Occasional work may be required outside of core business hours to support major projects / programmes
• All other reasonable requests

This job description may be subject to change according to the varying needs of the service. Such changes will be made after discussion between the post holder and their manager.

All duties must be carried out under supervision or within Trust policy and procedure. You must never undertake any duties that are outside your area of skill or knowledge level. If you are unsure, you must seek clarification from a more senior member of staff.

Please note: Some roles may require weekend shifts at multiple sites.

Person specification

Personal qualities

Essential criteria

• Seeing the bigger picture, understanding how your work and the work of your team supports wider objectives and meets the diverse needs of stakeholders
• Attention to detail and commitment to safe, secure working practices

Desirable criteria

• Positive approach to change and continuous improvement

Education and Experience

Essential criteria

• Degree, or equivalent level of experience
• Service management qualification or equivalent experience (example: ITIL)
• Delivery management qualification or equivalent experience (Agile, PRINCE2, etc)
• Experience of being part of user / customer-centric teams and delivering on continuous service improvement initiatives
• Experience of solving complex problems for users through the use of technology, with a focus on service outcomes and user needs
• Deal with more complex issues on the end-to-end service provision, covering Service Management practices (incident, problem, change, service request, etc)

Desirable criteria

• Experience of leading or supporting audit, assurance or compliance reviews relating to system access, Information Governance or security
• Experience of supporting the transition of products from Delivery into Live Service
• Experience of supervision, coaching and mentoring other team members
• Information Governance / Data Security training or equivalent experience
• Registration Authority accreditation, or equivalent experience in NHS identity and access management

Important

• There may be some occasions when we have to close a vacancy earlier than the advertised closing date, this will be due to a high volume of applications. You are therefore advised to submit your application as early as possible to avoid disappointment.
• Please check your emails regularly (and your junk folder) as this is how we will communicate with you throughout the recruitment process.
• In submitting an application, you authorise the Trust to confirm any previous NHS service details via the Inter Authority Transfer (IAT) process, should you be appointed to the post.
• During the recruitment process your identity documentation (ie passport, driving licence, visa etc) will be scanned using a device which recognises UV, infrared and machine-readable zone security features of the documents provided.
• Employment at the Trust is offered subject to successful completion of a six month probationary period.
• Some roles may require weekend shift working across multiple sites
• We operate a joint recruitment hub across the North West London Acute Provider Collaborative Group. As part of this, your application and personal data may be shared with partner trusts within the group for recruitment and workforce purposes, in line with General Data Protection Regulation (GDPR)

Right to work

If you need sponsorship to work in the UK, please visit the Home Office website for information on sponsorship and visa status before you fill in your application form. Due to recent changes in the UK immigration rules which affect Skilled Worker Visas, Global Business Mobility, Higher Skill Level and Increased Salary Thresholds, please ensure that you are able to meet the requirements to live and work in the UK before applying. Further information about eligibility is available on