Senior Administrator - (GSHRRM)

Job description

Job summary

We are seeking an organised, proactive, and highly motivated Senior Administrator/Coordinator to join our busy Sexual Health and Gynaecology Department. This is an exciting opportunity for an experienced administrator who is passionate about delivering high-quality patient care through excellent service coordination and operational support.

As a key member of the team, you will play a vital role in ensuring the smooth and efficient running of Sexual Health and Gynaecology services. You will be responsible for coordinating patient pathways, managing clinic activity, and supporting the delivery of national and local performance targets.You will be responsible for coordinating patient pathways, managing clinic activity, and supporting the delivery of national and local performance targets.

You will oversee the timely scheduling and management of appointments, multidisciplinary team (MDT) meetings, treatments, and patient follow-up activities, ensuring patients receive seamless and efficient care.

Main duties of the job

• Manage appointment capacity and cover for absent coordinators.
• Coordinate clinics and sessions, process referrals, and ensure timely service delivery.
• Book patients into appropriate clinics (e.g., MRI, Theatre) within access timeframes.
• Lead data capture and validation for 18-week RTT pathways; support waiting listmanagement.
• Monitor assigned service performance indicators (e.g., data quality such as cashing up of clinics, call response times, Theatre clinician availability, RTT, private activity trackers, satellite clinic activity, cancer and diagnostic standards) and report promptly. Not all KPIswill apply to every individual; responsibilities will be allocated based on the specific areasthey cover.
• Communicate service information clearly to patients, families, GPs, and referrers.

About us

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.

Environmental sustainabilityClimate change and poor air quality is a health emergency that harms people's health and wellbeing and widens health inequalities. The Trust is also committed to reducing its impact on the environment by reducing our greenhouse gas emissions to Net Zero by 2045. All our employees have a role to play, and we have an active green network that supports staff to act in ways that ensures that our services are efficient, sustainable and reduce our impact on the environment www.imperial.nhs.uk/about-us/our-strategy/green-plan.

Job description

Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.

For both overviews please view the Job Description attachment with the job advert.

Job description
Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.

For both overviews please view the Job Description attachment with the job advert.

Person Specification

Education/ qualifications

Essential

• Educated to A Level or equivalent

Desirable

• Diploma, Degree or Management Qualification

Skills/knowledge/ abilities

Essential

• Ability to prioritise own workload and be an independent worker
• Knowledge around NHS standards and KPI's: RTT, Cancer, Diagnostic, Data quality indicators
• Able to create fair and accurate staff rota.
• Proficient in Microsoft Word, Access and Excel

Desirable

• Ability to manipulate large data using a variety of software packages and to present data in an easy to read format.
• Ability to complete simple demand and capacity modelling for clinics

Experience

Essential

• Experience of working within a healthcare environment
• Experience of dealing with complex queries
• Experience of coordinating a service, a small team, project group or work stream

Desirable

• Experience of supervising/managing a team
• Experience in coordinating meetings and minute taking
• Experience of running small quality improvement projects
• Experience of dealing with conflict resolution

Person Specification
Education/ qualifications

Essential

• Educated to A Level or equivalent

Desirable

• Diploma, Degree or Management Qualification

Skills/knowledge/ abilities

Essential

• Ability to prioritise own workload and be an independent worker
• Knowledge around NHS standards and KPI's: RTT, Cancer, Diagnostic, Data quality indicators
• Able to create fair and accurate staff rota.
• Proficient in Microsoft Word, Access and Excel

Desirable

• Ability to manipulate large data using a variety of software packages and to present data in an easy to read format.
• Ability to complete simple demand and capacity modelling for clinics

Experience

Essential

• Experience of working within a healthcare environment
• Experience of dealing with complex queries
• Experience of coordinating a service, a small team, project group or work stream

Desirable

• Experience of supervising/managing a team
• Experience in coordinating meetings and minute taking
• Experience of running small quality improvement projects
• Experience of dealing with conflict resolution

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. .

Additional information
Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. .

Employer details

Employer name

Imperial College Healthcare NHS Trust
Address

St Mary's Hospital

London

W2 1NY

United Kingdom

Employer's website