Secretarial Assistant - Peterborough

Job description

Job summary

Are you ready to embark on a career where your professionalism meets confidentiality, your meticulous nature thrives, and your ability to handle pressure shines? Look no further!

We are currently looking to recruit an enthusiastic and motivated Secretarial Assistant to join ENT within the Head & Neck Unit at Peterborough City Hospital.

The ideal candidate will possess a high degree of professionalism, are meticulous in their work and have the ability to work under pressure at times.

Main duties of the job

To assist in the provision of an efficient, responsive and flexible service to support the secretarial team, consultants and their medical team, to assist in the smooth running, participation and efficient organisation of the daily routine duties in the ENT department.

To provide a high volume of accurate and comprehensive typing of clinical letters, paying attention to detail at all times.

To ensure the provision of the patient pathways, which is receptive to the needs of the patient and responsive to Trust requirements and national and local targets.

To be responsible for office duties, including dealing with the post, scanning and filing patient documentation as necessary.

To ensure excellent customer service by dealing with incoming telephone queries appropriately and in a timely manner, upholding confidentiality at all times.

Provide assistance to the other members of the team and assist with their workloads as necessary.

About us

Priority will be given to colleagues identified as at risk through the Trust's redeployment process.

Job description

Job responsibilities

Please refer to the job description and person specification for more information regarding the job role.

Job description
Job responsibilities

Please refer to the job description and person specification for more information regarding the job role.

Person Specification

Education and Qualifications

Essential

• Educated to GCSE level standard English Language at Grade A - C (or equivalent)

Desirable

• NVQ 2 in Business and Administration

Experience

Essential

• Previous Secretarial/Office experience
• Experience of working with the general public and/or professionals
• Demonstrate an understanding of customer care/ability to work with sensitive and confidential information

Desirable

• Experience of using MS Office, particularly MS Word and Outlook
• Experience of working within the NHS and an understanding of medical terminology
• Experience of using Hospital systems

Key skills

Essential

• Good standard of written and verbal communication at all levels
• Organisational skills and a flexible approach to work
• Commitment to self-development
• Ability to prioritise workload and work under pressure to ensure deadlines are achieved

Knowledge

Essential

• Knowledge and understanding of Confidentiality and the Data Protection ACT

Desirable

• Understanding and working practice of NHS performance targets including 18 week referral to treatment times

Person Specification
Education and Qualifications

Essential

• Educated to GCSE level standard English Language at Grade A - C (or equivalent)

Desirable

• NVQ 2 in Business and Administration

Experience

Essential

• Previous Secretarial/Office experience
• Experience of working with the general public and/or professionals
• Demonstrate an understanding of customer care/ability to work with sensitive and confidential information

Desirable

• Experience of using MS Office, particularly MS Word and Outlook
• Experience of working within the NHS and an understanding of medical terminology
• Experience of using Hospital systems

Key skills

Essential

• Good standard of written and verbal communication at all levels
• Organisational skills and a flexible approach to work
• Commitment to self-development
• Ability to prioritise workload and work under pressure to ensure deadlines are achieved

Knowledge

Essential

• Knowledge and understanding of Confidentiality and the Data Protection ACT

Desirable

• Understanding and working practice of NHS performance targets including 18 week referral to treatment times

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

North West Anglia NHS Foundation Trust
Address

Peterborough City Hospital

Bretton Gate

Peterborough

PE3 9GZ

United Kingdom

Employer's website