SDEC Ward Clerk

Job description

Detailed job description and main responsibilities

• Covering a range of shift patterns ward clerks will provide a consistent and robust administrative support on the Same Day Emergency Care Unit
• As the first point of contact, courteously and efficiently receive all face to face and telephone enquiries from staff, patients, carers and external agencies in relation to hospital admissions, appointments and general enquiries, ensuring that accurate records, both manual and electronic, are maintained and appropriate action is taken in a timely manner
• Provides a 'front door' meet and greet service, answers the telephone and deals with enquiries from hospital staff and the public concerning admission, transfer and discharge of patients. Ensuring correct information is made available, recorded or passed on to the relevant patient or member of staff
• Be responsible for the timely and accurate input of non-clinical patient related information on the hospital's electronic systems ensuring systems are regularly monitored and kept up to date
• To liaise with the data quality department to report any anomalies' found in any patient data on the trusts clinical systems, highlighting errors or concerns
• To ensure the information recorded on trust clinical systems are accurate and consistent, verifying patient demographics data against national systems for every attendance
• Deal with telephone enquiries in a polite and courteous manner
• Remain composed at all times
• Show empathy when dealing with emotionally distressed patients
• To undertake Trust mandatory training and to attend appropriate training courses identified by the manager as required
• Be able to concentrate whilst working in a busy, potentially noisy environment
• To maintain any paper based documentation on the ward relating to patients admission and discharge
• In accordance with data protection and patient confidentiality principles, ensure patient health records are stored and located in a secure area and are not at any time left in a public area. Also to ensure patient records/names are not visible/are screened from view to members of the public/visitors during the working day
• Prepare all relevant documentation for clinics, making sure patient labels are printed
• Ensure PIMS system is fully maintained, all patient information up to date and clinics are appropriately cashed up
• Ensure that the Reception area is well maintained at all times, this may involve liaison with Domestic and Estates departments
• Arrange and document further clinical reviews or book follow-up clinic appointments
• Arrange photocopying as required
• Deal with daily internal and external post
• Any other duties relevant to the area of work
• Ensure notes are sent to coding within set time limits
• To ensure clerical support to the department for all non-clinical duties
• Work within clearly defined Standard Operational processes (SOPs)
• To work with the Nursing and Medical team towards achieving the Key Quality Indicators as set out by the trust
• Supervise stock control, undertake stock ordering and assist with annual stock take audit
• Competent and able to manage Nerve Centre, excel spreadsheets, ICE, IPM and a net. Account
• The list of responsibilities above, are key primary requirements for the role, however, additional duties may be required to ensure patient and employee safety is met

Person specification

qualification

Essential criteria

• GCSE or equivalent.
• Evidence of professional development

Experience

Essential criteria

• Working in customer facing environment
• Works well within a team

Desirable criteria

• Experience within the health care environment

Knowledge

Essential criteria

• Able to use IT systems including Microsoft Office.

Desirable criteria

• NHS IT systems

personal skills

Essential criteria

• Strong communication skills written and verbal - able to provide and receive highly complex, sensitive information and use persuasion, influencing and negotiation with individuals.
• Ability to embrace change in a complex environment
• Ability to organise and prioritise own workload and direct the work others and adjust plans as required both in the short and long term.
• Able to work flexibly to meet the demands of the role.
• Ability to follow processes and procedures.
• Able to form and maintain excellent professional relationships with all members of the multi professional team
• Problem solving skills - ability to respond to unexpected demands.

It is an exciting time to join Bedfordshire Hospitals NHS Foundation Trust. We run two busy hospital sites in Bedford and Luton. Our 7,500 staff provide high quality care for a growing population of around 700,000 across Bedfordshire and the surrounding areas.

You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. Travel between hospital sites may be required. We have state-of-the art facilities placing us at the heart of cutting edge health care. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.

All new staff will be subject to a probationary period covering their first six months in post.

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