Respiratory Service Coordinator

Job description

Detailed job description and main responsibilities
• To receive referrals and make new and follow up appointments.
• To monitor, maintain and report clinic cancellations, including notice time given and utilisation time available.
• To ensure all Local and National Standards are applied to referrals, to undertake RTT and booking in accordance with UHL Patient Access and Data Management Policy.
• To ensure all Overseas Visitors are recorded appropriately, including the receipt and check of ID documents and referral on to the Overseas Patient Manager.
• Liaise with clinicians regarding availability for clinics.
• To retrieve and prepare case-notes in a timely manner for clinics.
• To ensure all required test results are available for clinic and where necessary liaise with the relevant service (including other Trusts) to obtain/ expedite such reports.
• To be responsible for the co-ordination and reception duties associated with outpatient clinics. This will include maintaining full and accurate patient demographic records both manual and electronic; booking of follow up and pre-assessment appointments; arranging investigations and imaging reviews; updating RTT pathways and clinical coding from clinic outcomes.

Person specification

Training & Qualifications

Essential criteria

• Educated to A level standard or equivalent
• NVQ III or relevant experience gained in administration post - for a min of 2 years.
• RTT/Clinic Management/Waiting List or relevant experience

Desirable criteria

• CLAIT HISS/PAS experience NHS systems and procedures Excel, power point ORMIS
• Choose and Book

Analytical and Judgement skills

Essential criteria

• Able to act on own initiative
• Ability to work without close supervision

Planning and organisation skills

Essential criteria

• Ability to prioritise schedules and workloads.
• Ability to work to targets.

Communication and relationship skills

Essential criteria

• Effective communication skills
• Tact and diplomacy
• Must be a Team player

Desirable criteria

• Exposure to dealing with complaints

Experience

Essential criteria

• Experience of using patient databases or ability to learn and adapt to relevant databases
• Diary management
• Experiences of dealing with customers / patients

Desirable criteria

• Data Quality experience
• Understanding medical terminology
• Medical administration Experience
• At least one year working in a large complex organisation

Commitment to Trust Values and Behaviours

Essential criteria

• Must be able to demonstrate behaviours consistent with the Trust's Values and Behaviours

Equality, Diversity and Inclusion

Essential criteria

• Able to demonstrate a commitment to and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs.
• All staff are expected to engage in compassionate and inclusive leadership in the provision of high quality care and interactions with others

Additional Information

Please submit your application form without delay to avoid disappointment; we will close vacancies prior to the publishing closing date if we receive a sufficient number of completed application forms.

Please check the email account (including your junk mail) that you supplied as part of your application on a regular basis following the closing date and throughout the recruitment process, as this is how we will communicate with you.

UHL is an equal opportunities employer. We aim to employ a workforce that reflects the diverse communities we serve. We welcome applications from people from all backgrounds who match our job criteria.

Applicants who have a disability and meet the essential criteria for the job will be interviewed if you indicate you wish to be considered under the Guaranteed Interview Scheme. If you require a reasonable adjustment at any stage of the recruitment process please make the recruitment services team aware as soon as possible.

UHL is committed to helping colleagues balance the demands of both their work and personal needs through flexible working arrangements wherever reasonably practicable and subject to service needs.

Disclosure and Barring Service Check

Please note if you are successful in obtaining this position and the post involves regulated activity you will be required to undertake a Disclosure & Barring Service check.

The Trust will pay for the check initially and the money will then be deducted from your salary over a three month period commencing on your first month's payment.

The current price of a check is £38 for an enhanced and £18 for a standard check.

COVID 19 Risk Assessment

Due to the current Covid pandemic we have introduced a staff risk assessment into our pre-employment process. This now forms part of the mandatory pre-employment checks that will be carried out if you receive a conditional offer.

The risk assessment is intended to ensure you are able to safely perform your duties in any of our work areas, and if you have been identified as being particularly vulnerable to coronavirus. Our main aim is to reduce risk and to ensure the safety of all new starters to the Trust as well as current staff, patients and visitors.

If it is identified that you are within a vulnerable category, we will endeavor to make reasonable adjustments to accommodate this through discussions with both Occupational Health and your recruiting manager.

Covid Vaccination Status

Covid-19 vaccination remains the best way to protect yourself, family, colleagues and our patients/service users from the Covid-19 virus. We therefore continue to encourage our current and potential colleagues to get vaccinated.

University Hospitals of Leicester NHS Trust holds the principles of equality, diversity and inclusion at the heart of everything it does and all that it stands for. We are committed to developing a workforce that is representative of the community we serve. We welcome applications from the diverse community of Leicester, Leicester and Rutland, to help deliver healthcare services that meets the needs of our diverse communities.

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