Resourcing Assistant

Job description

Detailed job description and main responsibilities

Please see attached Job Description.

Customer Service

Provide excellent customer service to all recruitment and resourcing service stakeholders, in an efficient and effective manner promoting the service and adhering to agreed quality standards

Act as a point of contact for first line enquiries in the recruitment and resourcing service through the contact hotline, communicating with bank staff and users throughout the Trust and external agencies as required

Provide advice and support to bank staff with payroll enquiries, dealing with sensitive information relating to staffing payroll records.

Resourcing Allocation

First point of contact for any bank pay queries liaising with Payroll where necessary.

Process paperwork for staff joining and leaving the bank.

Run regular reports of bank staff who are not actively working and process paperwork to remove them from the bank.

Using the computerised resourcing system, match bank staff, locums and agency staff to resourcing requests from clinical areas and departments, employ knowledge and skills to find the 'best fit' for each request.

As required provide cover for the nursing, AHP and locum booking desks.

Input data onto the relevant booking system in accordance with the agreed process.

Process locum claim forms to ensure prompt payment.

Ensure complaints are handled appropriately and if necessary referred onto senior management.

Utilise efficiently computerised systems in order to maximise the accuracy of booking data and management information.

Maintain accurate records of employee details, Professional Registration information, working preferences and availability, bank requests from clinical areas, allocated bookings using the computerised resourcing system

Monitor shift patterns in accordance with Working Time Regulations and provide reports as requested

Escalate to the relevant managers and the Resourcing Team details of permanent staff, who are also registered with the resourcing service, who do not comply with Working Time Regulations

Ensure that bank staff attend appropriate training to meet the requirements of the Trust.

Hand over to/from the Senior Nurse in charge of the hospital any unfilled resourcing requests or relevant information at the beginning and close of contact hotline hours

Administration

Run monthly reports on NMC registrations. Liaise with registered nurses to ensure registration is renewed in a timely fashion. Liaise with Ward Managers/Matrons regarding any NMC registrations that have not been renewed.

Ensure proper filing of documentation, both paper and electronic, in established filing systems, following agreed internal processes. Ensure that these systems are continually maintained allowing timely access to all documentation

Ensure that bank staff files comply with Trust policy and standards

Administer the booking of training sessions for all bank staff ensuring attendance at training.

Liaise with all bank staff to ensure they are compliant with all statutory training modules chasing them to update their training where necessary.

Person specification

Qualifications

Essential criteria

• Educated to GCSE level or equivalent
• Keyboard skills (NVQ3/RSA3)

Knowledge & Experience

Essential criteria

• Administrative experience in a busy, customer-focused environment
• Customer Service Experience
• Experience of using IT Systems
• Knowledge/experience of nursing and medical roles within an NHS setting

Desirable criteria

• Experience of using Healthroster, Bankstaff, and ESR
• Experience of 247 time

Skills & Abilities

Essential criteria

• Good communication skills, both written and verbal
• Good IT skills, including Microsoft Office (Outlook, Word, Excel, PowerPoint) and ability to use other systems, as required.
• Ability to work individually and as part of a team, actively encouraging and supporting colleagues
• Ability to deal with all issues sensitively and in a confidential manner
• Ability to work under pressure
• Ability to work on own initiative

It is an exciting time to join Bedfordshire Hospitals NHS Foundation Trust. We run two busy hospital sites in Bedford and Luton. Our 7,500 staff provide high quality care for a growing population of around 700,000 across Bedfordshire and the surrounding areas.

You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. Travel between hospital sites may be required. We have state-of-the art facilities placing us at the heart of cutting edge health care. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.

All new staff will be subject to a probationary period covering their first six months in post.

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