Resource & Incident Management Officer

Job description

Resource & Incident Management Officer

Employing Force

Devon & Cornwall

Contract Type

Permanent

Department

D&C Contact and Resolution Command

Location

Plymouth, Crownhill, Police Headquarters, Exeter

Type of working arrangement

Static-Worker

A Static-Worker has little or no opportunity to work remotely as they need to carry out their work at a specific force premises, this could be for a number of reasons including the location of equipment.

Grade

Grade 6

Advertised Internally / Externally

Internal and External Recruitment

Salary

Starts at £33,603 rising by yearly increments to a maximum of £37,020 per annum

Salary Information

The above salary is based on a full time (37 hour) salary. If you are successful in a part time role this will be pro-rata'd to reflect your working hours.

Please note: Exceptions to starting salary may apply if you are an existing Police Staff employee substantively posted to a role at the same grade.

Does Flexi-Time apply to this role?

No

Allowances

Shift Allowance, Weekend Working Payment (claimable once necessary training has been completed and the full shift pattern is being worked)

Shift Percentage

20%

Shift Pattern / Rota

Additional allowance information

For additional information on allowances please see our page

Part/Full Time

Full Time

Hours per week

37

We welcome applications from individuals wishing to work on a part-time basis and are willing to consider flexible working patterns subject to business need.

Duration of Tenure Period

2 years

Published role profile/ job description

Competency and Values Framework (CVF)

Level 1: click for details of the CVF level for this specific role.

Interviews will commence the week of

12 October 2026

Job Advert Description

What we are looking for:

We are looking for proactive, resilient and highly organised individuals to join our Resource and Incident Management team. This is a fast-paced and rewarding role where you will play a vital part in supporting frontline policing by managing resources, monitoring demand and helping to coordinate our response to incidents across Devon and Cornwall.

The successful candidate will be confident making decisions, prioritising competing demands and communicating effectively with a wide range of colleagues and stakeholders. You will need to remain calm under pressure, think critically and adapt quickly to changing circumstances while maintaining a high level of accuracy and attention to detail.

Working as part of a supportive and dedicated team, you will receive comprehensive training and ongoing development. No two days are the same, and you will be responsible for ensuring the right resources are deployed to the right place at the right time, helping us deliver an effective and efficient service to our communities.

Emotional resilience, sound judgement and strong problem-solving skills are essential for this role. You will regularly deal with complex, time-critical situations and sensitive information, requiring professionalism, discretion and a commitment to delivering the highest standards of service. This is an excellent opportunity for individuals who thrive in a dynamic environment and want to make a meaningful contribution to keeping our communities safe.

We are looking for flexible individuals who are open to working shifts, including nights, weekends and some bank holidays.

Role Overview

• Starting salary: £40,323 (inclusive of 20% shift allowance)
• Progresses to £44,624 through annual increments and inclusive of 20% shift allowance
• Additional weekend working allowance of up to £2,500 per year (pro rata for part-time staff).
• Must be 18 or over by the start date.

Main Responsibilities

• Deploy police officers to routine and emergency incidents.
• Assess risk, prioritise vulnerable individuals and make informed decisions.
• Communicate with officers via police radio systems.
• Assist with taking 999 calls and calls from partner agencies.
• Work in a fast-paced environment where some situations can be distressing.
• Accurately record information while multitasking.

Skills We Are Looking For

• Excellent communication skills.
• Strong attention to detail.
• Ability to remain calm under pressure.
• Good listening skills.
• Accurate typing and administration skills.
• Multi-tasking
• Decision-making ability.
• Positive attitude and teamwork.

Recruitment Process

1. Registration and eligibility check
2. Situational Judgement Test and Virtual Assessment
3. Application form demonstrating suitability.
4. Shortlisting.
5. Interview.
6. Pre-employment checks:

• Vetting
• References
• Medical assessment
• Right to Work checks

Important Information

• Annual leave is not permitted during the full training period.
• Please read the shift pattern before applying to ensure you will be able to undertake the required shift pattern. The shift pattern is set and there can be no adjustments to this.
• Application closing date shown is 03/09/2026
• Applications are assessed against the Competency and Values Framework (CVF).
• This role is subject to a minimum two-year tenure period. This means that due to the essential training required, successful candidates will be unable to apply for any internal vacancies for a period of two years.

• To complete the situational judgement test and the virtual assessment you will need access to either a laptop or computer. The tests are not compatible with mobile devices i.e. tablet/iPad/mobile phone.
• If you have any queries regarding your application please email:-

[email protected]

• Please do not contact 101 (over the phone or email) with your query as it will not be responded to.

Training

External Candidates:

• Initial training consists of 8 weeks at Police Headquarters, Middlemoor, Exeter.
• After this, you will start the RIMO shift pattern.
• You will be assigned a Tutor within Command and Control who will support you through the second phase of your training.
• There is a further 2-week training course at Police Headquarters, Middlemoor, Exeter before returning to Command and Control.
• You must be willing and able to travel to Police Headquarters, Middlemoor, Exeter, regardless of your base station.
• Training dates will be confirmed closer to the time of your conditional offer.
• If you live more than 30 miles from Police Headquarters, Middlemoor, Exeter, you may be eligible for:
• Availability of these travel and accommodation arrangements will be confirmed by the Force.
• No annual leave will be granted for the duration of the training courses due to essential learning. There will be no exceptions to this.

Training courses:

The first training course of 2027 is scheduled to commence on Monday 4 January 2027. Candidates will be progressed onto this intake subject to the successful completion of all required clearances. Once the vacancies for the January intake have been filled, applicants will be placed into a suitability pool, and we will keep them updated with details of future training intake dates throughout 2027.

Training for Successful Internal Contact Officer Applicants:

Contact Officers applying for the role will be required to complete the RIMO training module. The first course is 01/03/2027, with subsequent courses to be confirmed.

Training for Successful Internal non-CRC Applicants:

The full training programme will be required to be completed, as outlined above for External Candidates.

What you get if you join us:

If you work for us, you will get access to:

• A competitive salary with yearly increments.
• 25 days a year leave entitlement, with an increase to 30 days after 5 years continuous employment, plus bank holidays (pro-rata for part time workers).
• Access to heavily subsidised gym membership that will provide you access to police site gyms throughout the counties.
• Access to the Blue Light Card Scheme for discounts and services (requires a one-off payment of £5).
• Company sick pay.
• Competitive local government pension scheme.
• Job related equipment, as required.
• Free onsite parking at many police sites throughout the counties.
• Access to Group insurance scheme (via salary sacrifice scheme).
• Support networks, free Employees Assistance Programme, Occupational Health and wellbeing services.
• Development and training opportunities.
• Supportive and flexible training plan, including regular check-ins throughout your initial period of joining us to ensure you are up to speed with the role and getting the support you need.

Closing Date

30/09/2026, 12:00

For Further Information, Please Contact:

Hiring Line Manager

Natalie Henderson

Hiring Line Manager Position

CRC Recruitment Officer

Hiring Line Manager Phone Number

N/A

Hiring Line Manager Email Address

[email protected]

How to apply: To apply for this role please click the 'apply' button below, you will then be taken to a registration page. Please complete this registration form to create an account, once created you will be taken to the application.

Already have an account? If you have previously created an account please click 'login' at the bottom of the page next to the 'submit registration' button. Once logged in, you will be taken to the application.