Resilience Support Officer

Job description

We are proud to provide 'Outstanding' care and be a great place to work.

East Sussex Healthcare NHS Trust provides safe, compassionate and high quality hospital and community care to the half a million people living in East Sussex and those who visit our local area.

We are one of the largest organisations in East Sussex with an annual income of £700 million and we are the only integrated provider of acute and community care in Sussex.

Our extensive health services are provided by over 8,000+ dedicated members of staff working from two acute hospitals in Hastings and Eastbourne, three community hospitals in Bexhill, Rye and Uckfield, over 100 community sites across East Sussex, and in people's own homes.

The Care Quality Commission (CQC) rated us as 'Good' overall, and 'Outstanding' for being Caring and Effective. The Conquest Hospital in Hastings and our Community Services were rated 'Outstanding' and Eastbourne DGH was rated 'Good' Our two acute hospitals have Emergency Departments and provide 24 hour a day care, offering a comprehensive range of surgical, medical, outpatient and maternity services, supported by a full range of diagnostic and therapy services.

Job overview

To provide a high quality, comprehensive administrative service to the Resilience Team and Clinical Site Management Team.

Communicate sensitive information effectively and appropriately on behalf of the Deputy Divisional Director for Capacity, Flow and Resilience, Head of EPRR, Head of Clinical Site Management and the wider Clinical Site Team and Resilience Team to colleagues in the Trust as well as external agencies and organisations.

Support to ensure Operational Site Meetings, run effectively with appropriate action and note taking.

Ensure that a robust Tactical and Strategic on call rota is in place and is kept up to date.

Main duties of the job

1. Provide business support to the Deputy Divisional Director for Capacity, Flow and Resilience, Resilience team and Clinical Site Management team.

2. Work closely with the Resilience team and Clinical Site team, helping to support the smooth running of the two services.

3. Attend the daily Operational Site Meetings, recording concise and clear actions agreed and disseminating these in a timely manner.

4. Develop and maintain the Tactical and Strategic On-Call rotas. Overseeing the rota on Healthroster and ensuring appropriate and timely sign off.

5. Coordinate the setup and booking of delegates onto appropriate Resilience Team training modules.

6. Recommend, initiate, and improve administrative system to support the smooth running of the site offices and Resilience Team.

7. Act as a port of call for enquiries to the Deputy Divisional Director for Capacity, Flow and Resilience, Head of EPRR and Head of Clinical Site Management. Be responsible for dealing with all correspondence and telephone queries, prioritising as appropriate, dealing effectively with both routine and non-routine enquiries. in a sympathetic, effective, timely and confidential manner.

8. Support the Resilience Team with annual assurance processes for EPRR.

9. Support the Resilience Team with ongoing and future resilience related projects.

Working for our organisation

A wide range of staff benefits are available to our staff including staff development, enrolment in the NHS pension scheme, auto-enrolment to our Temporary Workforce Service, access to onsite nurseries. staff restaurants and accommodation.

In addition to an internal Occupational Health department, all staff also have access to free psychological support through our confidential Employee Assistance Programme. Onsite parking is available from only £50 a year.

There has never been a better time to join East Sussex Healthcare NHS Trust, submit your application today.

Statement on the Use of AI

We value the individuality that each candidate brings to the application process. While we understand that AI tools are widely available, we strongly discourage applicants from using AI-generated content when applying for jobs with us. We believe that your application should reflect your true skills, experiences, and motivations, which are best conveyed through your own words and unique perspective.

Using AI for your application may not accurately represent your knowledge, skills, and experience and may result in a disconnect between your qualifications and our assessment of your application.

We encourage applicants to take the time to thoughtfully complete their applications; by doing so, you allow us to better understand your true potential and ensure a fair and transparent evaluation of your application. Over reliance on AI-generated content may diminish your chance of success.

Detailed job description and main responsibilities

Please refer to the job description attached.

If you have any questions about this position please do not hesitate to contact us.

Person specification

Qualifications

Essential criteria

• Educated to GCSE level or equivalent including English and Maths.
• NVQ level 3 in Business Administration or proven equivalent level of knowledge and experience

Desirable criteria

• Understanding of Clinical, EPRR and Security terminology
• Emergency Planning Qualification

Experience

Essential criteria

• Significant experience of supporting at Senior Manager level in a large organisation.
• Proven experience of independent administration duties in NHS or similar large complex organisation
• Experience of supporting projects / undertaking delegated projects.
• Experience of working with the public and handling difficult situations.
• Experience of managing competing demands in a pressured environment

Desirable criteria

• Demonstrate advanced secretarial experience, preferably within the NHS.
• Demonstrate detailed understanding of relevant Emergency Planning legislation

Skills / Knowledge / Abilities

Essential criteria

• High level of discretion, tact and diplomacy
• Accurate minute taking and transcription
• Excellent written, verbal and listening skills across the range of staff groups and stakeholders

Desirable criteria

• Experience and ability to demonstrate good customer service skills.
• Proven ability to undertake and manage sensitive communications
• Approachable
• Self Motivated
• Demonstrates a level of flexibility.

Other

Essential criteria

• Ability to travel independently between sites in a timely manner as required in post.

Patients come first at East Sussex Healthcare NHS Trust.

Our vision is to be:

• The healthcare provider of first choice for the people of East Sussex.

Our mission is to:

• Deliver better health outcomes and an excellent experience for everyone we provide with healthcare services.

Our strategic objectives are to:

• Improve quality and clinical outcomes by ensuring that safe patient care is our highest priority.
• Play a leading role in local partnerships to meet the needs of our local population and improve and enhance patients' experiences.
• Use our resources efficiently and effectively for the benefit of our patients and their care to ensure our services are clinically, operationally and financially sustainable.

Our aims are that all services delivered by the Trust are:

• Safe
• Effective
• Caring
• Responsive and
• Well led

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