Resident Engagement Lead - 12 Month Fixed Term Contract

Job description

The vacancy

Hours: Full time - 35 hours per week/ 70 hours over two weeks (nine-day fortnight)

Location: Home Based. While the role is home-based the successful candidate will need to travel regularly to attend meetings, resident engagement activities and events across Housing 21 locations, including our head office in Birmingham when required.

The role

As Resident Engagement Lead, you'll have the opportunity to shape how resident voice, influence and scrutiny work across Housing 21. You'll lead innovative approaches to resident engagement, empowering residents to shape, influence and co-design the services they receive.

As our resident engagement specialist, you'll lead the development, implementation and continuous improvement of Housing 21's Resident Engagement strategic plans and initiatives across Extra Care and Retirement Living, ensuring they are embedded in a way that drives real influence and impact.

Working with colleagues and senior stakeholders up to Board level, you'll ensure the resident voice is heard, understood and used to inform decisions about Housing 21's services. Crucially, you'll us help us to measure, track and evidence what has changed as a result of resident insight and involvement.

You'll guide and enable operational teams to deliver a wide range of resident engagement activities, working with internal stakeholders to strengthen resident influence and ensure engagement leads to visible learning and improvement. This will include building strong relationships with Housing 21's Resident Forums and supporting effective resident scrutiny and insight gathering.

While the role is home-based the successful candidate will need to travel regularly to attend meetings, resident engagement activities and events across Housing 21 locations, including our head office in Birmingham when required.

Curious to know more? If you're looking for an opportunity where you can make a real difference, with an organisation with a strong social purpose, take a look at the job description attached.

We'd love to meet you!

What we're looking for

The essential requirements for the role include:

• Experience of leading and embedding a resident engagement strategy in an organisation that is large and geographically dispersed
• Understanding of what makes excellent resident engagement and why this is important to both residents and to the organisation
• Experience of bringing innovative ideas into an organisation to increase the influence, impact and visibility of resident engagement activities
• Experience of identifying and removing barriers to participation, helping a wider range of residents to share their views and influence decisions
• Understand the requirements of the Social Housing Regulator's Consumer Standards
• A Level 3 qualification (such as A levels or a Level 3 diploma), or relevant work experience demonstrating equivalent knowledge and skills
• Holds an Ofqual Level 4 Senior Housing & Property Management Apprenticeship / CIH Level 4 or equivalent or is willing to work towards this qualification if not already held

Why us?

We support our employees to do what they do best, whether that's through flexible working, learning new skills or being part of a friendly and supportive workplace culture. We also offer a great benefits package including Blue Light Card discount, holiday trade scheme, volunteer days, Occupational Sick Pay, Occupational Maternity Pay and more.

As part of our commitment to our employees and offering flexibility, we offer a nine-day fortnight, providing employees with the opportunity to work their hours across nine days and have a three-day weekend every other week. Further details on how this works will be discussed with successful candidates upon an offer being made.

An offer of employment will be subject to the satisfactory completion of basic disclosure check.

Closing date for applications 1 November 2026

Due to the nature of this role this advert may close earlier than the closing date listed and once sufficient applications have been received. Please apply early to avoid disappointment.

About us

At Housing 21 we pride ourselves on being passionate about people and are committed to investing in those who work for us to help them to be the best they can be.

When you work for us, you will be joining an organisation that holds the Investors in People Platinum standard and was rated the UK's third Best Place to Work in 2024 by Glassdoor. Our people are our foundation, and we know how important it is to support them to do what they do best, whether through flexible working, learning new skills or being part of a friendly and supportive workplace culture.

We are incredibly proud of the culture we have created and celebrate the positive difference we make to society. If you think you're ready for a new challenge and able to make a difference, then come and join us!

Benefits

Flexible working
including a nine-day fortnight

Holiday trade scheme and volunteer leave

Funded health
cash plan

Occupational maternity pay / paternity pay

Pension
contributions

Occupational sick pay

Lifestyle discounts

Car salary sacrifice and leasing scheme

Learning and development opportunities

Check out a full list of our employee benefits here. Benefit entitlements are confirmed with your offer of employment.