** Reporting and Offender Manager

Job description

About the job

Job summary

The Home Office works to build a safe, fair and prosperous UK. We achieve this through our work on counter-terrorism, policing, crime, drugs policy, immigration and passports.

Immigration Enforcement is responsible for enforcing the government's immigration laws, tackling illegal migration, removing foreign national offenders and immigration offenders from the UK. It also aims to disrupt the organised criminal groups that exploit the vulnerable for their personal gain. Learn more on our careers pages.

Job description

Reporting and Offender Management Teams are responsible for the attendance and management of Immigration offenders, who, due to their circumstances are required to maintain contact with the Home Office. Contact with the reporting population can be via various formats including face to face attendance at reporting centres within the UK or at a suitable designated location.

The role will form part of the Contact Management Command team based at the Leeds Reporting Centre. The team play a key role in detaining and removing those that remain illegally in the UK, promoting a compliant environment and encouraging voluntary departure.

As an Enforcement Officer, you will conduct detentions for those who have no leave to be in the UK.

You will engage directly with the public, handling queries, reviewing bail, and signposting individuals to relevant services. You will conduct face-to-face interviews, including marriage interviews, assessing individual circumstances, and managing workflows.

You will promote voluntary return and progressing cases as key responsibilities.

You will demonstrate a high level of integrity and honesty in all professional interactions, ensuring transparency, accountability, and ethical decision-making. All decisions taken need to be recorded with grounds for making that decision and any other considerations. You will seek the appropriate grade sign off and this will be monitored throughout the mentoring period and will be assured periodically by Managers.

You may be required to undertake the same or a similar role within a different team or teams (where possible, at your base location or within reasonable travel distance), depending on business priorities. With appropriate training and support, this will provide opportunities to broaden both your experience and skill set.

Key Responsibilities:

• Planning and assisting with the detention and removal of Immigration Offenders.
• Conducting marriage Investigation work, leading on interviews and referring cases for tasking.
• Conducting reporting events. Where appropriate, proactively prompting individuals towards case resolution options including meaningful voluntary departure conversations.
• Conducting appropriate Intervention and Emergency Travel Documenting interviews to assist in case progression and obtaining documentation for those liable to removal from the UK.
• Overseeing contact management with those who are required to report.
• Conducting face to face interviews to gain further information, being able to deal appropriately with resistance and having challenging conversations. Promoting voluntary return from the UK.
• Working collaboratively and develop strong working relationships across all relevant teams and stakeholders to deliver business outcomes. Being flexible and adaptive to change.
• Considering and addressing safeguarding and vulnerability issues appropriately.

Working pattern

This role is available on a full-time basis with the option of compressed hours working. This role is also suitable for part-time working hours, with a minimum requirement to work 33.6 hours over 4 days per week due to business requirements.

Training

You will receive full training and support to do the job. Training takes place initially in the classroom and then continues on the job with a mentor who supports you until you are fully confident in the role. Even then you are never alone; you work as part of a team where there is always someone around for advice and support. Further information on what the training involves can be found https://careers.homeoffice.gov.uk/uniformed-roles#frontline-training

Some training may take place at other Home Office locations across the UK, and you will be expected to attend the relevant courses. Any approved travel and subsistence costs will be covered.

Person specification

Essential Criteria:

• The successful candidate will be expected to undertake and pass Personal Safety Training Level 2 which is renewed annually.
• Ability to confidently manage complex and challenging situations, using sound judgement to achieve appropriate outcomes.
• Flexible and adaptable, with a positive approach to change and shifting priorities.
• Highly organised, with the ability to plan and prioritise work to meet deadlines and maintain high standards of quality.
• Able to remain focused, resilient and effective when working under pressure.
• Strong communication and interpersonal skills, with the ability to build effective working relationships and understand the needs of others.
• Ability to take ownership of work, exercise personal responsibility and make informed decisions within agreed levels of authority.
• Demonstrate a high level of integrity and honesty in all professional interactions, ensuring transparency, accountability, and ethical decision-making.

Desirable Criteria:

• Previous experience in an immigration or enforcement role.

Behaviours

We'll assess you against these behaviours during the selection process:

• Communicating and Influencing
• Changing and Improving
• Working Together
• Delivering at Pace

We only ask for evidence of these behaviours on your application form:

• Communicating and Influencing

Benefits

In addition to your salary, a career with the Home Office offers a range of benefits, including:

• A Civil Service pension with an employer contribution of 28.97%.
• In-year reward scheme for one-off or sustained exceptional personal or team achievements.
• 25 days annual leave on appointment, rising with service to 30 days.
• Eight days of public holidays, plus one additional privilege day.
• Where business needs allow, some roles may be suitable for a combination of office and home-based working. This is a non-contractual arrangement where all employees will be expected to spend a minimum of 80% of their working time in an office.
• See more of our benefits on our careers website.

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Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.

This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity.

We will endeavour to conduct the selection process in line with the dates indicated below, but cannot guarantee that these will not, where necessary, be revised.

1. Application - by 4th September 2026

As part of the application process, you will be asked to complete:

• CV
• Personal Statement (maximum 500 words).
• Evidence of the Behaviour Communicating and Influencing (maximum of 250 words per Behaviour).

Your CV should consist of your career history and skills/experience, including any key achievements in each role. Your CV will be scored against the experience required for the role as noted within the essential criteria.

The Personal Statement should be aligned to and demonstrate how you meet the skills and experience set out in the essential criteria, detailed in the job description.

For guidance and information on how to construct your application (CV, Personal Statement and Behaviours), you are encouraged to visit Civil Service Careers website.

2. Sift - from 8th September 2026

The sift will be held on the Personal Statement, CV and Behaviour Communicating and Influencing, as listed in the advert.

An initial sift will be conducted on the Personal Statement and CV. Candidates who pass the initial sift will then be progressed to a full sift that will consist of the remaining elements submitted (Lead Behaviour).Candidates who fail to meet the minimum pass score for the initial sift will not have their remaining submitted elements scored and will only receive a sift score for that assessed at the initial sift.

3. Interview - from 29th September 2026

If you are successful at sift stage, you will be invited to an interview that will be Behaviours and Strength based questions.

The interview will take place at Waterside Court, Leeds, LS4 2QB.

Travel expenses will not be reimbursed.

For guidance and information on what to expect and how to prepare for an interview, you are encouraged to visit Civil Service Careers.

Problems during the application process

If you experience problems accessing this advert, or you think you've made a mistake on an initial application, please contact [email protected], including the vacancy reference, at least two working days before the vacancy closes. Further information can be found on our website.

Do not create or attempt to submit another application, online test or use a different Civil Service Jobs account to proceed as this would be in violation of the candidate declaration.

Reserve List

A reserve list may be held for a period of up to 12 months from which further appointments may be made. There is no guarantee that being held on a reserve list will lead to a job offer. Further information can be found on our website.

The behaviours and strengths have been ranked in order of importance to enable us to differentiate between candidates with tied interview scores.

Appearance

This is a uniformed post and as such requires the highest standards. Further information on this and policies regarding tattoos can be found on our website.

Standards

All Civil Servants are expected to comply with the Civil Service Code, and its core values of integrity, honesty, objectivity and impartiality.

Integrity Check

As well as successfully obtaining UK Security Vetting clearance, you will also be subject to an additional Integrity Check, as part of the pre-employment process, to determine your suitability to work for Border Force or Immigration Enforcement. For further information on what this involves, please visit our website.

Further information

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct.

If you will be doing this, please advise Government Recruitment Service of your intention by emailing [email protected] stating the job reference number in the subject heading.

Reasonable Adjustments

If a person with disabilities is at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.

If you need a change to be made so that you can make your application, you should:

• Contact Government Recruitment Service via [email protected] as soon as possible before the closing date to discuss your needs

• Complete the "Assistance Required" section in the "Additional Requirements" page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you're deaf, a language service professional

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

Feedback

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a basic (or equivalent) criminal record check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window).

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Home Office Resourcing Centre
• Email : [email protected]

Recruitment team

• Email : [email protected]

Further information

If you feel that your application has not been treated in accordance with the Civil Service Recruitment Principles. and you wish to make a complaint, then contact the Government Recruitment Service via [email protected]. If you are not satisfied with the response that you receive, then you can contact the Civil Service Commission.