Registration Service Advisor

Job description

Registration Service Advisor

Fixed Term, Fll Time

£5,959 Per Annm

Location: Chelmsford

Working Style: Fixed-base worker

Closing Date: Snday 11th October 6 at 11.59pm

Please note that visa sponsorship is not available for this role. Applicants mst have a crrent, nrestricted right to work in the K.

Please note that this is a Fixed Term Contract / Secondment opportnity for a period of 1 months.

Interview Dates: 7th or 8th October, in person, at or offices in Chelmsford.

To read more abot or bsiness area, please visit: Place and Cstomer

The Opportnity

Essex Conty Concil (ECC) is one of the largest and most dynamic local athorities in the K, serving a poplation of million residents, and has a very sccessfl track record of delivering transformational change. We are changing the way we think, the way we work, and the ways in which we deliver or services. We are committed to becoming a place where individals, partners and commnities feel prod to play their role and geninely want to belong.

The Registration Service deliver an effective Marriage Booking Service and centralised back office Registration fnction inclding Citizenship; Ceremonies; Registrations and Approved Premises. The Registration Service Advisor will deal with all cstomer enqiries by telephone or electronic, providing specialist advice, spport, and excellent cstomer service to members of the pblic wishing to se the service.

With experience of working within an administration environment, good commnication and IT skills and the ability to embrace change. Delivering good cstomer service will be key to sccess.

Accontabilities

Responsible for ensring all administrative Registration dties are completed in an accrate and timely manner and reglations, as set ot in the Handbooks for Registration Officers, are adhered to.

Engage with appropriate stakeholders to define reqirements and achieve qality, timely and accrate Registrations.

se specialist skill, knowledge, and experience to deliver effective Registration activities, and high-qality cstomer service.

Work collaboratively with partners to ensre compliance with all external and internal reglation.

Responsible for ensring compliance with all end of day acconting and stock management, weekly, monthly, and qarterly acconting, retrns, and dispatch to GRO.

Specific individal and shared targets and objectives are defined annally within the performance management framework.

The Experience Yo Will Bring

Edcated to RQF level (GCSE) or eqivalent by experience.

Ability to develop knowledge and skills within the workplace.

Experience of working in a bsy administration environment.

Excellent commnication skills, both verbal and written.

Demonstrable ICT skills with knowledge and practical application of the MS Office site of programmes.

Evidence of delivering high qality cstomer care.

Experience of working in a stattory environment, with evidence of embracing change and working collaboratively with partners to improve cstomer service.

Why Essex?

As one of the largest and most dynamic K local athorities, Essex offers a stimlating pblic service environment. Covering over 1,4 sqare miles and serving 1.8 million residents, we're committed to transformational change and delivering better qality at lower cost. Recognised in the top three of the latest IMPOWER index for prodctivity, we ensre everyone matters in Everyone's Essex. With flexible working options and a focs on innovation, whether yo are looking to develop yor career or contribte to the local commnity, Essex is the ideal place for yo.

In March 6, the Government annonced that concils in Greater Essex will be reorganised into five new nitary athorities from April 8. In addition to this, Greater Essex has been accepted on to the devoltion priority programme, where we will work towards establishing a Mayoral Combined Conty Athority. Yo can read more abot these changes, and what this may mean for this role, on or careers site.

Essex Conty Concil is prod to be a Disability Confident Leader. We're committed to interview all disabled applicants who choose to apply nder or Job Interview Scheme if they meet the minimm reqirements of the job. Please speak to or Recriters if yo reqire any reasonable adjstments dring the process. We're also committed to interview all veterans and care leavers, who meet the minimm reqirements of the role for which they are applying.

Once yo've secred yor role within Essex Conty Concil yo will receive many great employee benefits, inclding spport for npaid carers and flexible working arrangements to accommodate their needs.

At Essex Conty Concil, we vale integrity and ethical behavior. We kindly ask that yo embrace or code of condct and the Nolan principles, inclding throghot the recritment process. Yor commitment to these standards helps s maintain a positive and respectfl workplace for everyone.

As part of employment with Essex Conty Concil (ECC) shold yor role reqire a DBS check yo will be reqired to register with the DBS pdate service. The DBS pdate service ensres all registered DBS certificates are kept p to date and allows athorised parties to view the stats of yor certificate. This is an annal sbscription, and yo will be responsible for ensring this is maintained. For frther information on the DBS pdate service please go to https://www.gov.k/dbs-pdate-service

Essex Conty Concil is committed to safegarding and promoting the welfare of children and vlnerable adlts, and expects all employees and volnteers to share this commitment.

If yo wold like to be kept p to date on other relevant opportnities, blogs, news, events, and indstry related news at Essex Conty Concil, please join The Essex Talent Commnity

If yo have qeries on this role or reqire anything frther, please email [email protected]

Follow s on Facebook, Twitter, Instagram and LinkedIn. Frther details can be fond on or careers page.

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