Registration Officer

Job description

Warwickshire County Council's Registration Service is committed to excellent customer service. Our aim is to continuously find ways to improve the way we do things to meet the needs of the people of Warwickshire and beyond.

Our team provides a range of services including birth, stillbirth, and death registration, notice of marriage and civil partnership, copy certificates and citizenship. In addition, we conduct around 3,000 civil ceremonies a year, in both our own venues and 80 Licensed Venues and other unlicensed locations approved by the Registration Service

The Role

We are looking for a Registration Officer to join our Rugby and Nuneaton registration office teams. The vacancy is for 29.6 hours to be worked on a Monday and Tuesday at Rugby registration office and a Thursday and Friday at Nuneaton registration office.

As a Registration Officer you will register births, deaths, stillbirths, attest notices of marriage and civil partnership, officiate ceremonies, issue certificates and other statutory duties while providing professional and compassionate support to customers through life's most significant events.

Knowledge, Skills and Experience

To be successful in this role, you will have a minimum of three years' professional experience, with the ability to interpret and apply policies, procedures and guidance. You will have strong administrative and customer service experience, excellent communication skills, and a meticulous approach to maintaining accurate records and handling sensitive information.

You will be confident working independently and as part of a team, able to prioritise competing demands, adapt to changing circumstances and maintain high standards under pressure. Strong emotional intelligence, tact and diplomacy are essential when supporting customers through significant and sometimes distressing life events.

You will have excellent ICT skills, including experience of Microsoft Office, Outlook and electronic systems, along with the ability to process and reconcile payments. A willingness to undertake training, keep your knowledge up to date and travel across Warwickshire to support service delivery is also required.

For further information please see the Job Description and Person Specification;

Registration Officer

Working for Warwickshire - This is the difference you make

Warwickshire County Council is a place where everyone feels valued, included, safe, supported, and welcome. Our people are at the heart of this vision, could you be one of them!

At Warwickshire County Council we are committed to ensuring Warwickshire's economy is vibrant and supported by the right jobs, training, skills and infrastructure. Our people vision for Warwickshire County Council is a great place to work where diverse and talented people are enabled to be their best.

Your future matters to us, we provide a generous pension scheme which includes an employer contribution rate of typically around 19 percent per month, to help support your financial security during retirement. The scheme also offers a valuable package of benefits for members and their dependants. To find out more please visit:

Warwickshire Pension Fund homepage - Warwickshire Pension Fund '

The benefits we offer include agile working, a valuable part of the pay and reward package for employees working in local government, generous annual leave entitlement, plus bank holidays and an additional day at Christmas, and access to Vivup benefits and discounts platform.

Click here to view the benefits at Warwickshire County Council.

Additional Information

The Fluency Duty is outlined in the Code of Practice on the English language requirements for public sector workers. The Fluency Duty for this role is Required. You must be able to speak and provide advice in accurate spoken English to the public.

We recommend submitting your application as soon as possible. We don't want to keep you waiting so we will be starting the initial shortlist and assessment process while the job advert is running. Please check your emails or applicant account via our jobs portal for any updates on your application .

To discuss the role please contact Charlotte Matty - T 01926 413722 / E [email protected] or Diane Lampard - T 01926 413734 / E [email protected]

Closing date: 14 th October 2026
Interview date: 21 st October 2026

Should you require application forms in an alternative format / language or any adjustments to be made throughout the application process or upon appointment, please contact [email protected] and we will make every effort to meet your specific requirements.

Warwickshire County Council is committed to equality of opportunity for all employees and is keen to address areas of under representation in its workforce. See more