Referral Processing Officer

Job description

Post No. POST No.: POSN005449 - Referral Processing Officer

22.5 hours per week (three days per week)

Do you want to make a difference to Disabled children, young people and their families from the very first point of contact?

The Children with Additional Needs Service (CANS) is a Prevention and Early Help service within Newport City Council, supporting Disabled children and young people, those with Additional Learning Needs (ALN), and their families. Through information, advice, parent programmes and targeted family support, we help families access the right services, build resilience and improve outcomes.

We are looking for an organised, motivated and compassionate Referral Processing Officer to join our team.

This is a vital role within the service, acting as the first point of contact for families and professionals accessing support. You will be responsible for processing referrals, maintaining waiting lists and records, liaising with families and partner agencies, and ensuring children and families receive timely information and access to appropriate support.

Working closely with Family Support Workers and partner agencies, you will support families to navigate available services and opportunities whilst ensuring information is recorded accurately and handled sensitively.

The successful candidate will have excellent administrative and organisational skills, experience of using databases and Microsoft Office applications, and the ability to communicate effectively with a wide range of people. An understanding of the challenges faced by families of Disabled children and young people would be advantageous.

This is an exciting opportunity to join a small, supportive team dedicated to improving outcomes for children, young people and families across Newport.

Key responsibilities include:

- Processing referrals accurately and efficiently
- Maintaining electronic records, waiting lists and databases
- Communicating with families and professionals regarding referrals and service access
- Providing information and signposting to support services
- Supporting the administration of groups, activities and family support programmes

Important Information

This post is exempt from the Rehabilitation of Offenders Act (1974) and is subject to a Disclosure and Barring Services Check (DBS) formerly known as CRB.

To find out more about the benefits of working for Newport City Council visit Benefits & Conditions.

Secondment applications are welcome. Permission from your line manager must be sought prior to applying.

For an informal discussion about the role, please contact:
Rachael O'Connell - [email protected]
(Team Manager, Disabled Children's Team, Prevention and Inclusion)

We welcome applications for all our jobs in either Welsh or English. An application submitted in Welsh will not be treated less favourably than an application submitted in English.

Newport City Council is committed to working towards its workforce being more representative of the population that we serve and particularly welcomes applications from people from minority ethnic communities represented (or living) in the city. Selection will be made on ability and skills to undertake the role.

Newport City Council is not currently supporting applicants with sponsorship for right to work. In applying for a vacancy, applicants should already have the right to work in the UK.

Our values - Fairness for all, Making a difference, Being responsible, Working together
Ein gwerthoedd - Tegwch i Bawb, Gwneud Gwahaniaeth, Bod yn Gyfrifol, Gweithio gyda'n gilydd