Referral Coordinator - Children's Front Door Service

Job description

Job description

Are you an experienced administrator who is looking for a new challenge, and passionate about making a difference to the lives of children and young people? Then we would love to hear from you!

12 month Fixed-Term (external) / Secondment (internal).

About the Role

We currently have one full-time, 12-month fixed-term/secondment vacancy for a Referral Coordinator based in our Children's Front Door Service in Exeter.

As first point of contact for the Front Door, you will filter and prioritise incoming enquiries, accurately entering the details into a database for the attention of a Social Worker.

Promoting DCC Customer Service Standards, you will respond positively and professionally to telephone calls from members of the public requesting information and guidance from Children's Social Care.

About you

With previous experience of working alongside families with multiple and complex needs, you will have excellent interpersonal skills. You will be competent and adept at offering high support during times of high challenge.

Skills and Experience required:

• have a GCSE pass in English and Math (or equivalent)

• previous administration experience, preferably working within social care
• have excellent communication skills to engage with children, young people and families from differing abilities understanding and language
• a positive, professional attitude and approach to work
• have excellent IT skills to keep records up to the date

Click here to see the Job Description.

About Us

Devon County Council is currently on an ambitious journey of cultural change. We're continuing to embed restorative practice and relational ways of working and we believe that for most, the family home is the best place for children to live and thrive. We are extremely proud of our Children's Social Care workforce and what they have achieved (and will continue to achieve) for children and families throughout Devon.

There are many benefits to joining Devon County Council and in exchange for your dedication, skills and experience we can offer a number of employee benefits including:

• Generous annual leave
• Free onsite parking
• Flexible working opportunities and promotion of a healthy work-life balance, including working from home where possible - Please visit Happy to Talk Flexible Working for more information
• Employee Assistance for the times you may need some support and a variety of employee well-being services
• Membership of the Local Government Pension Scheme
• Discounts at over 900 national & local high street retailers through our benefits platform
• Cycle to work scheme
• Electric Vehicle salary sacrifice scheme

For more information about living and working in Devon please visit our Working for Devon page.

To find out more about this role or to arrange an informal discussion please contact Abbie Clayes - Advanced Social Worker, Front Door [email protected]

Applications close on 31 August 2026 and shortlisted applicants will be contacted to arrange interview dates promptly.

Internal Applicants: Please use your iTrent Employee Self Service (ESS) details to log in and apply.

Please Note: At this time, we are only accepting applications from candidates who are currently residing in the UK and are unable to consider overseas applications.

Additional Information

• DCC embraces the positive benefits of a diverse workforce and is committed to providing an environment that is inclusive and safe. We welcome applications from people who share our commitment to stop discrimination, challenge inequality and promote diversity across Devon. More information can be found on our Equality and Diversity webpages .
• For details on the use of AI in applications and Devon County Council's use of AI in Recruitment please see Use of AI in Our Recruitment Processes - Working for Devon | Devon County Council
• Happy to Talk Flexible Working - The Council offers flexible working arrangements in terms of when and where people work e.g. hybrid working, part-time, condensed hours etc.
• We are committed to safeguarding and promoting the welfare of children and vulnerable adults and expect all staff and volunteers to share this commitment.
• This role requires the ability to fulfil all spoken aspects of the role with confidence and fluency in English.
• Personal data we collect from you will be processed in accordance with the Applicant privacy notice .
• For more information about Working for Devon please visit our Working for Devon page .
• We cannot consider visa sponsorship at this time. UK Right to Work is required. For further guidance on right to work in the UK, please visit: Work in the UK - GOV.UK (www.gov.uk).
• This role requires a DBS disclosure

Click here to see the Job Description

REQ010129 - Children's Social Care