Receptionist

Job description

Job summary

x1 post-18 hours

x1 post 12 hours

To act as the first point of contact visitors to the Hospital providinga comprehensive reception function. Provide a welcomingapproach when meeting and greeting patients and visitors whoattend the site.

Display a polite and proficient telephone mannerwhen receiving and directing telephone calls. Able to deal withany contentious and sensitive issues in the appropriate manner.

Main duties of the job

The job role will be in the Main Reception of one of three acute hospitals within theTrust to provide a friendly and efficient service to all patients and visitors who attendthe site

About us

Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).

We have four primary goals:

• high-quality care for all,
• being a great place to work,
• partnerships for impact, and
• research and education excellence

And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.

Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:

• we are compassionate,
• we are proud,
• we are inclusive, and
• we are one team

This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.

About the University Hospitals of Leicester NHS Trust:

http://www.leicestershospitals.nhs.uk/aboutus/work-for-us/current-vacancies/

Job description

Job responsibilities

• The job role will be in the Main Reception of one of three acute hospitals within theTrust to provide a friendly and efficient service to all patients and visitors who attendthe site
• Ensuring, where appropriate visitors sign in and provide identification badges whererequired
• Key control responsibilities, issuing and maintaining a key log.
• Providing a prompt, efficient, polite telephone service, directing calls accurately andproviding information as required.
• To undertake a variety of general office duties, including typing, filing and changingserver backup tapes on a daily basis where required.
• Reporting of complaints and incidents adhering to policies and procedures.
• Responsible for monitoring access, CCTV (close circuit TV) functions whereinstalled.
• May be required to test and co-ordinate personal alarm systems.
• Where there is on site car parking available, to be responsible to report incidents orissues occurring in the car park and where applicable administration of parkingpermits.
• Receiving and sorting post Internal and external with franking of post where required.
• Co-ordinating the delivery and collection of Lab samples via trust van drivers or couriers where required.
• Accepting, checking and distributing deliveries.
• Responsibility for co-ordinating and booking rooms for meetings and any necessaryequipment or preparation that may be required.
• Logging and reporting of any defects/faults to the environment/equipment.
• Responsibility for ordering of stock, printer/photocopier toners and any stationery that may be required.
• Organise patient transport and reimburse monies where applicable, and maintainlogs for audit purposes.
• Where applicable co-ordinating appointments.
• If required, fire warden responsibilities, ensure fire checklist form and walk roundsare completed.
• Provision of cover for colleagues for annual leave and sickness as required.
• A responsibility to raise alarms and lock down site following procedures in anemergency situation.
• Responsibility when entering and leaving, to unlock/secure and alarmdeactivating/setting in the reception area and building where applicable.
• To maintain at all times a high standard of personal hygiene and presentationportraying a smart appearance in compliance with Trust uniform policy.
• To observe confidentiality of patients and employing trusts business at all times.
• To work as part of a team to deliver service continuity at all times.
• To comply with Health and Safety policy and procedures and to ensure a safeenvironment for employees, visitors, patients and contract
• Carry out any other duties as may be reasonably requested.

Job description
Job responsibilities

• The job role will be in the Main Reception of one of three acute hospitals within theTrust to provide a friendly and efficient service to all patients and visitors who attendthe site
• Ensuring, where appropriate visitors sign in and provide identification badges whererequired
• Key control responsibilities, issuing and maintaining a key log.
• Providing a prompt, efficient, polite telephone service, directing calls accurately andproviding information as required.
• To undertake a variety of general office duties, including typing, filing and changingserver backup tapes on a daily basis where required.
• Reporting of complaints and incidents adhering to policies and procedures.
• Responsible for monitoring access, CCTV (close circuit TV) functions whereinstalled.
• May be required to test and co-ordinate personal alarm systems.
• Where there is on site car parking available, to be responsible to report incidents orissues occurring in the car park and where applicable administration of parkingpermits.
• Receiving and sorting post Internal and external with franking of post where required.
• Co-ordinating the delivery and collection of Lab samples via trust van drivers or couriers where required.
• Accepting, checking and distributing deliveries.
• Responsibility for co-ordinating and booking rooms for meetings and any necessaryequipment or preparation that may be required.
• Logging and reporting of any defects/faults to the environment/equipment.
• Responsibility for ordering of stock, printer/photocopier toners and any stationery that may be required.
• Organise patient transport and reimburse monies where applicable, and maintainlogs for audit purposes.
• Where applicable co-ordinating appointments.
• If required, fire warden responsibilities, ensure fire checklist form and walk roundsare completed.
• Provision of cover for colleagues for annual leave and sickness as required.
• A responsibility to raise alarms and lock down site following procedures in anemergency situation.
• Responsibility when entering and leaving, to unlock/secure and alarmdeactivating/setting in the reception area and building where applicable.
• To maintain at all times a high standard of personal hygiene and presentationportraying a smart appearance in compliance with Trust uniform policy.
• To observe confidentiality of patients and employing trusts business at all times.
• To work as part of a team to deliver service continuity at all times.
• To comply with Health and Safety policy and procedures and to ensure a safeenvironment for employees, visitors, patients and contract
• Carry out any other duties as may be reasonably requested.

Person Specification

Commitment to Trust Values and Behaviours

Essential

• Must be able to demonstrate behaviours consistent with the Trust's Values and Behaviours

Equality, Diversity and Inclusion

Essential

• Able to demonstrate a commitment to and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs.

Training and qualifications

Essential

• GCSE English & Maths
• Good working knowledge of and computer literate with knowledge and experience of using Microsoft Applications

Experience

Essential

• Proven administration and secretarial skills experience.
• Ability to carry out instructions and duties as detailed in the job description.
• The use of IT and associated software systems and telephone communications systems.

Desirable

• Experience of working within a busy healthcare/complex environment

Communication and relationship skills

Essential

• Excellent verbal and written communication skills
• Ability to motivate others to achieve positive outcome Good interpersonal skills

Skills

Essential

• Ability to work as a team member or on own initiative.
• Able to deal with, at times, contentious and sensitive issues in appropriate manner.
• Good telephone skills

Planning and organisation skills

Essential

• Flexibility to cover the service and work

Other requirements specific to the role

Essential

• Teamwork
• Punctual and flexible across the hours of work when required.

Equality, Diversity and Inclusion

Essential

• Able to demonstrate a commitment to and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs.
• All staff are expected to engage in compassionate and inclusive leadership in the provision of high quality care and interactions with others

Person Specification
Commitment to Trust Values and Behaviours

Essential

• Must be able to demonstrate behaviours consistent with the Trust's Values and Behaviours

Equality, Diversity and Inclusion

Essential

• Able to demonstrate a commitment to and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs.

Training and qualifications

Essential

• GCSE English & Maths
• Good working knowledge of and computer literate with knowledge and experience of using Microsoft Applications

Experience

Essential

• Proven administration and secretarial skills experience.
• Ability to carry out instructions and duties as detailed in the job description.
• The use of IT and associated software systems and telephone communications systems.

Desirable

• Experience of working within a busy healthcare/complex environment

Communication and relationship skills

Essential

• Excellent verbal and written communication skills
• Ability to motivate others to achieve positive outcome Good interpersonal skills

Skills

Essential

• Ability to work as a team member or on own initiative.
• Able to deal with, at times, contentious and sensitive issues in appropriate manner.
• Good telephone skills

Planning and organisation skills

Essential

• Flexibility to cover the service and work

Other requirements specific to the role

Essential

• Teamwork
• Punctual and flexible across the hours of work when required.

Equality, Diversity and Inclusion

Essential

• Able to demonstrate a commitment to and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs.
• All staff are expected to engage in compassionate and inclusive leadership in the provision of high quality care and interactions with others

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. .

Additional information
Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. .

Employer details

Employer name

University Hospitals of Leicester NHS Trust
Address

Leicester Royal Infirmary, Leicester General Hospital & Leicester Glenfield Hospital

Infirmary Square

Leicester

LE1 5WW

United Kingdom

Employer's website