(**) Receptionist - Trauma & Orthopaedics

Job description

Mid and South Essex NHS Foundation Trust is the only acute hospital provider in the Mid and South Essex Integrated Care System (ICS), which is a system of health and care partners working together for our local population.

Within Mid and South Essex there are 149 GP practices, operating from over 200 sites, forming 27 Primary Care Networks and one Ambulance Trust. There are also three main community and mental health service providers who work together through a community collaborative.

We collaborate with other valuable partners, including three Healthwatch organisations, nine voluntary and community sector organisations and three top tier local authorities, with seven district, borough and city councils, as well as our local universities.

Job overview

We have an exciting opportunity for an enthusiastic and motivated individual to join our Trauma & Orthopaedic Department within Mid and South Essex NHS Foundation Trust. This is a fantastic entry point for anyone looking to start or grow a career in NHS administration.

The role sits within our friendly and supportive administrative team and offers the chance to work across the Orthopaedic service at MSE. We are also open to considering job share arrangements, providing flexibility to suit different circumstances.

In return for your commitment, you'll enjoy excellent NHS benefits, including a generous holiday allowance, a brilliant pension scheme, and the chance to work alongside a dedicated and welcoming team.

We're looking for someone with a positive, "can-do" attitude, strong communication skills, and a willingness to learn. Good keyboard skills and basic computer knowledge are essential, but most importantly, you'll bring enthusiasm and a proactive approach to supporting our patients and clinical teams.

If you're ready to take on a rewarding role with plenty of opportunities to develop, we'd love to hear from you.

Main duties of the job

The post holder will provide efficient administrative support by responding to telephone and face-to-face enquiries, ensuring patients and colleagues receive clear and timely information.

They will be responsible for booking new and follow-up fracture clinic appointments, accurately recording clinic outcomes, and carrying out essential filing and scanning tasks.

A sound understanding of 18-week pathways is required to support smooth patient journeys.

When speaking with patients, the post holder will review and update all demographic details to ensure the Electronic Patient Record remains accurate, including confirming current contact information, address and GP details.

Working for our organisation

Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.

We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.

Detailed job description and main responsibilities

For full details about this varied and rewarding role, please see attached job description.

We look forward to your application.

Please be aware that we reserve the right to close this vacancy early if we receive a suitable number of applications.

Unfortunately, there is no Visa Sponsorship available for this role. Whilst we are able to employ candidates on a graduate Visa, we are unable to offer sponsorship once the graduate visa expires.

Person specification

Qualifications

Essential criteria

• GCSE in Maths and English A-C or Equivalent

Desirable criteria

• NVQ in Administration

Experience

Desirable criteria

• Experience in an admin role

Skills

Essential criteria

• Strong written communication demonstrated via application form

Please be aware as per the new Immigration guidelines we cannot sponsor candidates with a salary (full time or pro Rata) under the current minimum threshold.

Please note, the selection processes at Mid and South Essex NHS Foundation Trust are in place to ensure we recruit candidates with the right skills and values, please be advised that the use of AI in applications are monitored. We remain vigilant against candidates who misuse these tools to generate an application that doesn't accurately reflect their skills, and you will be required to declare on your application if AI has been used before submitting your application.

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