Receptionist

Job description

Job overview

To provide a comprehensive, effective, accurate and timely service to healthcare professionals, patients and their representatives attending the Urgent Treatment Centres.

Demonstrate excellent communication skills, be patient focused and possess the ability to multi-task and prioritise, paying particular attention to detail.

The ability to work independently and as part of the wider team in order to provide a comprehensive, safe and efficient service ensuring patients receive the best possible service.

Main duties of the job

To provide efficient and confidential support to the Urgent Treatment Centres, by delivering a comprehensive, high quality, accurate reception service .Ensure that all enquiries are completed according to departmental procedures and within set quality standards.To provide a comprehensive service where the service user/professionals receives a full explanation and response to their enquiry.T o communicate accurately by telephone, email and other appropriate means.

Working for our organisation

The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve the quality of care for patients, and solve the health care problems of tomorrow. We're passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.

We are delighted that we have been rated as "Good" by CQC. We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.

The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.

Detailed job description and main responsibilities

To keep accurate records of all referrals into the ServiceTo accurately complete any documentation that is required to process referrals into the service.To accurately record patient details on IT programmes as required.To file all registration documents and keep in the department for statistics and auditing purposes.To maintain an effective electronic and paper based filing system.

To be directly involved in any pilots, programmes or initiatives within the Urgent Treatment Centres.

To support all staff at the Urgent Treatment Centres to ensure that the service runs effectively and efficiently.To provide reports from the IT systems as required and send appropriately as instructed.

To use a variety of communication styles to ensure effective telephone/face to face communication; this includes working with those who may have difficulties in communication, who are vulnerable, from a range of cultural backgrounds.To deal with and support patient pathway as they are developed and agreed within the health care system.To continuously work to develop systems that will improve the efficiency, effectiveness and support the smooth running of the department.To attend mandatory training sessions and undergo training/development as required.To take part in the annual PDR appraisal training.

Person specification

Essentail

Essential criteria

• A-C GCSE in Math and English

Desirable criteria

• Substantial Experience

Flexible Working - As a major employer in the Black Country and West Birmingham region we are committed to supporting all employees to achieve a healthy work life balance. We want the Black Country and West Birmingham region to be the best place to work and as such will consider all requests to work flexibly taking into account personal and individual circumstances alongside the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the Recruiting Manager as part of the on-boarding process.

Qualifications - Please be advised that if the post that you are applying for requires any level of qualification (e.g. A-Levels, Degree etc) or Professional Registration (e.g. Nursing and Midwifery Council, General Medical Council etc) you will be required to provide proof as part of the pre-employment process. By submitting your application you are giving the Trust permission to check the qualification certificates provided back to the source provider. Please note that a sample of all applicant's qualifications will be checked with the educational institution or provider. Furthermore, a sample of all applicants' qualifications will be checked back to the educational institution or provider to interview letters to further deter fraud.

Visa/Sponsorship Information

In line with UKVI requirements, the Trust is unable to sponsor any applicants for Skilled Woker Visas who do not meet the minimum eligibility requirements including applicable salary thresholds and concessions. Before applying, please ensure that you have the right to work in the UK, or that the role is eligible for sponsorship. For more information, please visit: