Receptionist (Florey Sexual Health Clinic)

Job description

Job summary

Band 2 Receptionist (Florey Sexual Health Clinic)

This is a full-time post for 37.5 hours per week.

PLEASE NOTE: The post will include working shifts between 07:00-19:00 Monday to Friday and 09:00-13:00 Saturday.

The Florey Sexual Health Clinic is looking for a full-time band 2 Receptionist to join our busy Reception team.

Reception is the first point of contact within our busy and extremely sensitive service andtherefore a friendly, unprejudiced, sympathetic, mature attitude with excellent communication andinterpersonal skills at all levels are essential qualities of the successful applicant.

We are looking for a team player with great communication and excellent customer service skills with a positive attitude towards work.

Please note: The advert will close early if we receive a sufficient number of applications.

Main duties of the job

The successful candidate will be a confident and reliable individual who is flexible and who adapts well to change.

This role will involve booking appointments, greeting patients, and carrying out an effective telephone triage booking service. You will be required to work individually and also within a team.

To be considered for this post you will need GCSE or an equivalent qualification in English and Mathematics and be computer literate.

Previous NHS experience is not required, but customer-facing experience is desired.

About us

Reading sits on the river Thames and is served by great road and rail links to London, Oxford and Southampton. With excellent leisure and shopping facilities, and a thriving cultural scene, Reading is a wonderful place to live, work and play and provides excellent facilities for families, including some of the best state and private schools in the UK.

The CQC rated the care provided by the Royal Berkshire NHS Foundation Trust as Good.

Our Trust "CARE" values:Compassionate, Aspirational, Resourceful, Excellent, reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to make this happen.

Job description

Job responsibilities

The receptionist will have the ability to perform complex administrative functions and will be responsible for receiving patients and visitors attending outpatient clinics taking ownership of escalated administrative issues where appropriate.

The receptionist works in close partnership with medical, nursing and administrative staff to ensure the smooth running of the outpatients department.

Please refer to the attached Job Description & Person Specification for further details of the job role.

Job description
Job responsibilities

The receptionist will have the ability to perform complex administrative functions and will be responsible for receiving patients and visitors attending outpatient clinics taking ownership of escalated administrative issues where appropriate.

The receptionist works in close partnership with medical, nursing and administrative staff to ensure the smooth running of the outpatients department.

Please refer to the attached Job Description & Person Specification for further details of the job role.

Person Specification

Education / Qualifications

Essential

• GCSE (or equivalent) or above in English Language and Maths
• Call centre experience
• Customer Care or acquired experience

Desirable

• Knowledge of Microsoft packages
• Computer Literacy courses

Experience

Essential

• Reception experience within a customer service setting
• Call centre experience
• Experience within an NHS administrative environment

Desirable

• Reception experience within the NHS
• Experience of working in a fast paced NHS administration environment
• Experience of working with clients of differing healthcare needs
• Experience of working to tight deadlines

Skills, Knowledge, Abilities

Essential

• Accurate data entry, typing and checking skills
• Ability to communicate effectively with people at all levels
• Knowledge of healthcare administrative systems and processes

Person Specification
Education / Qualifications

Essential

• GCSE (or equivalent) or above in English Language and Maths
• Call centre experience
• Customer Care or acquired experience

Desirable

• Knowledge of Microsoft packages
• Computer Literacy courses

Experience

Essential

• Reception experience within a customer service setting
• Call centre experience
• Experience within an NHS administrative environment

Desirable

• Reception experience within the NHS
• Experience of working in a fast paced NHS administration environment
• Experience of working with clients of differing healthcare needs
• Experience of working to tight deadlines

Skills, Knowledge, Abilities

Essential

• Accurate data entry, typing and checking skills
• Ability to communicate effectively with people at all levels
• Knowledge of healthcare administrative systems and processes

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Royal Berkshire NHS Foundation Trust
Address

Florey Clinic, Royal Berkshire Hospital

21a Craven Road

Reading

RG1 5LE

United Kingdom

Employer's website