Receptionist (Chemotherapy - WBCH Rosemary Centre) - P/T 15 hrs p/w

Job description

Job summary

Band 2 Receptionist (Chemotherapy - WBCH Rosemary Centre)

PLEASE NOTE: This post is based at the Rosemary Centre, West Berkshire Community Hospital, Rooke's Way, Benham Hill, Thatcham, RG18 3AS.

This is a part-time post for 15 hours per week (with the opportunity for hours to increase with the services expansion).

Are you an organised, friendly, and customer-focused individual looking to make a difference in a busy healthcare environment?

We are seeking an Administrative Assistant / Receptionist to provide essential administrative and reception support, helping to deliver high-quality patient care.

As the first point of contact for patients and visitors, you will provide a professional welcome, manage appointments, answer telephone enquiries, and maintain accurate patient records using electronic patient record (EPR) systems.

Working closely with nursing, medical, and administrative teams, you will help ensure the smooth running of outpatient clinics and a positive patient experience.

Main duties of the job

The role also includes a range of administrative duties such as preparing clinic documentation, arranging transport and interpreters where required, monitoring supplies, taking meeting minutes, and supporting the day-to-day operation of the service.

We are looking for someone with previous administrative experience, excellent communication and organisational skills, strong IT literacy, and a professional, compassionate approach.

Experience in an NHS or healthcare setting and knowledge of EPR systems would be an advantage but are not essential.

In return, you'll join a supportive team with access to training, development opportunities, and the chance to build a rewarding career within the Trust.

Informal visits are encouraged.

About us

This post is based at Royal Berkshire Foundation Trust Hospital but the location for the post is at our satellite site at the Rosemary Centre, West Berkshire Community Hospital in Thatcham, RG18 3AS.

The CQC rated the care provided by the Royal Berkshire NHS Foundation Trust as Good.

Our Trust "CARE" values: Compassionate,Aspirational,Resourceful,Excellent, reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to make this happen.

Job description

Job responsibilities

• Provide a professional and welcoming reception service for patients, visitors, and staff.
• Answer telephone calls, respond to enquiries, and direct calls to the appropriate team members.
• Book, amend, and cancel patient appointments using electronic patient record (EPR) systems.
• Register and check in patients, ensuring demographic information is accurate and up to date.
• Prepare and maintain accurate patient records and clinic documentation.
• Liaise with clinical teams, medical secretaries, and other departments to support the smooth running of clinics.
• Arrange patient transport, interpreters, and follow-up appointments where required.
• Respond to patient enquiries and provide information on clinic waiting times and appointments.
• Undertake a range of general administrative duties, including filing, stock monitoring, minute taking, and maintaining office supplies.
• Ensure patient information is handled confidentially and in line with data protection requirements.
• Support a safe, clean, and efficient clinical environment by following Trust policies and procedures.
• Work collaboratively with colleagues to deliver an excellent patient experience while meeting service deadlines.

Please refer to the attached Job Description and Person Specification for further details of the job role.

Job description
Job responsibilities

• Provide a professional and welcoming reception service for patients, visitors, and staff.
• Answer telephone calls, respond to enquiries, and direct calls to the appropriate team members.
• Book, amend, and cancel patient appointments using electronic patient record (EPR) systems.
• Register and check in patients, ensuring demographic information is accurate and up to date.
• Prepare and maintain accurate patient records and clinic documentation.
• Liaise with clinical teams, medical secretaries, and other departments to support the smooth running of clinics.
• Arrange patient transport, interpreters, and follow-up appointments where required.
• Respond to patient enquiries and provide information on clinic waiting times and appointments.
• Undertake a range of general administrative duties, including filing, stock monitoring, minute taking, and maintaining office supplies.
• Ensure patient information is handled confidentially and in line with data protection requirements.
• Support a safe, clean, and efficient clinical environment by following Trust policies and procedures.
• Work collaboratively with colleagues to deliver an excellent patient experience while meeting service deadlines.

Please refer to the attached Job Description and Person Specification for further details of the job role.

Person Specification

Education, Qualifications & Training

Essential

• Education to GCSE standard or equivalent experience
• Numerate and literate with good command of spoken and written English

Desirable

• Computer literacy qualification

Experience

Essential

• Experience of working in an healthcare environment
• Competent in the use of IT systems, including Microsoft Office

Desirable

• Experience of working in advertised role
• Previous EPR experience

Skills and Abilities

Essential

• Ability to prioritise, use own initiative and make decisions

Person Specification
Education, Qualifications & Training

Essential

• Education to GCSE standard or equivalent experience
• Numerate and literate with good command of spoken and written English

Desirable

• Computer literacy qualification

Experience

Essential

• Experience of working in an healthcare environment
• Competent in the use of IT systems, including Microsoft Office

Desirable

• Experience of working in advertised role
• Previous EPR experience

Skills and Abilities

Essential

• Ability to prioritise, use own initiative and make decisions

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Royal Berkshire NHS Foundation Trust
Address

Rosemary Centre at West Berkshire Community Hospital

Rooke's Way, Benham Hill

Thatcham

RG18 3AS

United Kingdom

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