Receptionist/Appointment Clerk - Radiology

Job description

Job summary

We're seeking a motivated and experienced individual to join our vibrant and supportive Radiology Admin Team. If you have a background in reception, administration, and appointment booking, along with exceptional communication and interpersonal skills, this could be the perfect role for you.

In this busy and rewarding role, you'll be responsible for providing specialised reception cover, booking imaging appointments, handling administrative tasks, and assisting with patient and visitor queries both in person and by phone. As the first point of contact for patients, visitors, and staff, your professionalism and confidence in dealing with people at all levels will be essential.

If you're passionate about delivering outstanding service and thrive in a fast-paced environment, we'd love to hear from you, apply today!

Please note: No visa sponsorship is available for this role and whilst we are able to employ candidates on a graduate visa for this role, we are unable to offer sponsorship once the graduate visa expires.

Main duties of the job

You will have these desired skills and attributes, but training will also be given;

• Experience in working in a patient / customer facing role.
• Excellent telephone manner.
• Attention to detail.
• Work accurately and calmly under pressure.
• High level of computer literacy.
• To be able to multi-task.
• Excellent timekeeping.
• Flexibility to cover colleague absence
• Flexibility to change days / hours if needed.

The role is 37.5 hours per week. We work various shifts over 7 days from Monday to Sunday, different shift patterns and weekend work applies to this role. Our department is open from 8am to 8pm, and an example of different shifts could be 8am-4pm, 9am-5pm, 12pm-8pm, and all shifts will be on a rota.

The role will cover 4 different reception areas and a call centre; Main X-Ray department, Cherry Tree Reception, Ultrasound Department, MRI department and Women's Clinic Ultrasound reception.

About us

Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.

We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust

Job description

Job responsibilities

Are you looking for an exciting role using your unique qualities? Then we want to hear from you.

For full details about this varied and rewarding role, please see attached job description.

We look forward to your application.

Please be aware that we reserve the right to close this vacancy early if we receive a suitable number of applications.

Job description
Job responsibilities

Are you looking for an exciting role using your unique qualities? Then we want to hear from you.

For full details about this varied and rewarding role, please see attached job description.

We look forward to your application.

Please be aware that we reserve the right to close this vacancy early if we receive a suitable number of applications.

Person Specification

Qualifications

Essential

• Good general education

Desirable

• Educated to degree level

Knowledge & Experience

Essential

• Previous reception experience
• Customer service experience

Desirable

• Knowledge of patient administration system.
• Knowledge of hospital departments and clerical procedures.

Person Specification
Qualifications

Essential

• Good general education

Desirable

• Educated to degree level

Knowledge & Experience

Essential

• Previous reception experience
• Customer service experience

Desirable

• Knowledge of patient administration system.
• Knowledge of hospital departments and clerical procedures.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mid and South Essex NHS Foundation Trust
Address

Southend

Prittlewell Chase

Southend on Sea

SS0 0RY

United Kingdom

Employer's website