Receptionist - Antenatal Clinic

Job description

Job summary

The Receptionist provides a professional, efficient, and patient-focused reception service within the Antenatal Clinic. Acting as the first point of contact for patients, visitors, and healthcare professionals. The postholder will be responsible for welcoming patients, managing appointment attendance, handling telephone and email enquiries, and supporting the smooth day-to-day operation of reception.

Working Monday 09.30 - 17.30, Tuesday to Friday 08.30 - 16.30

Main duties of the job

The main duties of the role is to provide a reception service, electronically booking patients into and out of clinics and to amend, cancel, and reschedule appointments in line with departmental procedures. Dealing with enquiries both face to face and on the telephone and to ensure the availability of accurate patient records and documentation. To deal with patients, relatives and other members of the public politely and efficiently and ensure confidentiality. The role requires excellent communication, organisational, and customer service skills, with the ability to prioritise a varied workload in a busy environment.

About us

Worcestershire Acute Hospitals NHS Trust is a largeacute and specialised hospital trust that provides a range of local acuteservices to the residents of Worcestershire and more specialised services to alarger population in Herefordshire and beyond.

The Trust operates hospital-based services fromthree sites in Kidderminster, Redditch and Worcester

Our workforce is more than 7,000 strong, and ourcaring staff are recognised as providing good and outstanding patient-centredcare. You could be one of them.

We are committed to recruiting the best people towork with us. Our values, which we ask all staff to demonstrate, underpin oureveryday work and remain firmly at the heart of all we do.

Being open and honest

Ensuring people feel cared for

Showing respect to everyone

We are committed to developing a culture of continuous improvement by embedding the principles of our Improvement System.

We are proud to have achieved Timewiseaccreditation - this means we are committed to embedding flexible workingwithin our organisation as a flex positive employer.

DBS Checks and Costs

Any applicants who are offered posts requiring aDBS check as part of their employment check will have the cost of this check(at the current rate) deducted from their salary. Please see link in SupportingInformation section for more details on DBS checks and costs.

Job description

Job responsibilities

Job Purpose: To provideclerical support to the clinical and midwifery staff. To ensure theavailability of accurate patient records and documentation as per Trustpolicies and procedures. To deal with patients, relatives and other members ofthe public politely and efficiently and ensure confidentiality and security ofpatient information as per Trust policy.Key Duties: To providea reception service for both antenatal and gynaecology clinics. Electronicallybooking patients into and out of the clinics, making follow-up appointments andrecording clinical coding as indicated. Dealing with enquiries, gathering basicinformation and taking initial action within defined protocols to assist inresolving any queries from health professionals and members of the public, inperson or via the telephone. Whilst receiving general telephone calls, recordmessages and deal with initial enquiries, referring to the relevant member ofstaff, as appropriate. To make telephone calls on behalf of the Midwives asdirected. To update appointments, forms, etc. electronically in patients notes.To assist with housekeeping duties within the department. To maintain effectivecommunication with colleagues within the department. To utilise effectiveelectronic patient record systems. Facilitate the prompt collection of data byliaison with the clinical coding department. Provide general clerical supportsuch as photocopying, opening and sending post, stock and equipment orderingand monitoring, stationary orders, arranging repairs.General Duties: To ensurethe confidentiality of all patient information and Trust business. To complywith all Trust Policies and Procedures. Attend all mandatory training. Inaccordance with the Trust's Health and Safety Policy, the post holder must takereasonable care of their own health and safety and that of others who may beaffected by their acts or omissions at work. The post holder must co-operatewith staff in complying with any statutory requirements and participate in theworkplace monitoring processes in order to help maintain a healthy, safe andsecure workplace. To report any accidents, untoward incidents and complaints.To create and maintain positive working relationships with colleagues and otherstaff within the workplace. To act always in a manner which will promote a goodimage of the department. To respond appropriately to clinical emergencies asdirected by the midwife in charge. To contribute / to participate in anyinitiatives to improve the quality of service to patients.

Our Shared Values and Behaviours :We are committed to delivering outstanding care and creating a culturewhere everyone feels respected, valued and supported. We seek individuals whoshare our purpose of helping people live healthier, more fulfilling lives, andwho are motivated by our mission to be the best team we can be. You will beexpected to uphold our values by communicating openly, acting with kindness,showing respect for others and taking responsibility for your actions. Thesevalues guide how we work together and continually improve the care we provide.

Our values are: Being open and honest we all communicate clearly and honestly, asking for help when we needit, and making it easier for the people around us to share ideas and concerns.Ensuringpeople feel cared for we all take responsibility for actively supportingand nurturing a kind and compassionate environment for ourselves and others.

Showing respect for everyone we all act with consideration and fairness, valuing each other asindividuals and appreciating our different perspectives.

Standard Clauses:The purposeof this post should remain constant, but the duties and responsibilities mayvary over time within the overall role and level of the post. The post holdermay from time to time be asked to undertake other reasonable duties. Any suchchanges will be made in discussion with the post holder in the light of serviceneeds.

Competence:The postholder is responsible for limiting their actions to those which they feelcompetent to undertake. If the post holder has any doubts as to theircompetence during the course of their duties, then they should immediatelyspeak to their line manager or supervisor.

Job description
Job responsibilities

Job Purpose: To provideclerical support to the clinical and midwifery staff. To ensure theavailability of accurate patient records and documentation as per Trustpolicies and procedures. To deal with patients, relatives and other members ofthe public politely and efficiently and ensure confidentiality and security ofpatient information as per Trust policy.Key Duties: To providea reception service for both antenatal and gynaecology clinics. Electronicallybooking patients into and out of the clinics, making follow-up appointments andrecording clinical coding as indicated. Dealing with enquiries, gathering basicinformation and taking initial action within defined protocols to assist inresolving any queries from health professionals and members of the public, inperson or via the telephone. Whilst receiving general telephone calls, recordmessages and deal with initial enquiries, referring to the relevant member ofstaff, as appropriate. To make telephone calls on behalf of the Midwives asdirected. To update appointments, forms, etc. electronically in patients notes.To assist with housekeeping duties within the department. To maintain effectivecommunication with colleagues within the department. To utilise effectiveelectronic patient record systems. Facilitate the prompt collection of data byliaison with the clinical coding department. Provide general clerical supportsuch as photocopying, opening and sending post, stock and equipment orderingand monitoring, stationary orders, arranging repairs.General Duties: To ensurethe confidentiality of all patient information and Trust business. To complywith all Trust Policies and Procedures. Attend all mandatory training. Inaccordance with the Trust's Health and Safety Policy, the post holder must takereasonable care of their own health and safety and that of others who may beaffected by their acts or omissions at work. The post holder must co-operatewith staff in complying with any statutory requirements and participate in theworkplace monitoring processes in order to help maintain a healthy, safe andsecure workplace. To report any accidents, untoward incidents and complaints.To create and maintain positive working relationships with colleagues and otherstaff within the workplace. To act always in a manner which will promote a goodimage of the department. To respond appropriately to clinical emergencies asdirected by the midwife in charge. To contribute / to participate in anyinitiatives to improve the quality of service to patients.

Our Shared Values and Behaviours :We are committed to delivering outstanding care and creating a culturewhere everyone feels respected, valued and supported. We seek individuals whoshare our purpose of helping people live healthier, more fulfilling lives, andwho are motivated by our mission to be the best team we can be. You will beexpected to uphold our values by communicating openly, acting with kindness,showing respect for others and taking responsibility for your actions. Thesevalues guide how we work together and continually improve the care we provide.

Our values are: Being open and honest we all communicate clearly and honestly, asking for help when we needit, and making it easier for the people around us to share ideas and concerns.Ensuringpeople feel cared for we all take responsibility for actively supportingand nurturing a kind and compassionate environment for ourselves and others.

Showing respect for everyone we all act with consideration and fairness, valuing each other asindividuals and appreciating our different perspectives.

Standard Clauses:The purposeof this post should remain constant, but the duties and responsibilities mayvary over time within the overall role and level of the post. The post holdermay from time to time be asked to undertake other reasonable duties. Any suchchanges will be made in discussion with the post holder in the light of serviceneeds.

Competence:The postholder is responsible for limiting their actions to those which they feelcompetent to undertake. If the post holder has any doubts as to theircompetence during the course of their duties, then they should immediatelyspeak to their line manager or supervisor.

Person Specification

Qualifications

Essential

• Computer literacy
• English and Maths GCSE or equivalent

Experience

Essential

• Previous experience in admin / clerical /reception
• Previous clerical / reception experience in an NHS environment

Personal Qualities

Essential

• Well motivated
• Flexible attitude to routine / non-routine work
• Calm approach to work duties
• Appreciates when to refer/seek assistance
• Tactful, patient, good listener
• Able to work as part of department team

Knowledge and Skills

Essential

• IT skills.
• Good verbal communication skills.
• Good telephone manner
• Able to pass on accurate written messages/ write simple reports
• Legible handwriting
• Basic numeracy

Person Specification
Qualifications

Essential

• Computer literacy
• English and Maths GCSE or equivalent

Experience

Essential

• Previous experience in admin / clerical /reception
• Previous clerical / reception experience in an NHS environment

Personal Qualities

Essential

• Well motivated
• Flexible attitude to routine / non-routine work
• Calm approach to work duties
• Appreciates when to refer/seek assistance
• Tactful, patient, good listener
• Able to work as part of department team

Knowledge and Skills

Essential

• IT skills.
• Good verbal communication skills.
• Good telephone manner
• Able to pass on accurate written messages/ write simple reports
• Legible handwriting
• Basic numeracy

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Worcestershire Acute Hospitals NHS Trust
Address

Charles Hastings Way

Worcester

Worcestershire

WR5 1DD

United Kingdom

Employer's website