PSC Training & Service Delivery Officer

Job description

PSC Training & Service Delivery Officer

Force

South Wales Police

Role Type

Police Staff

Business Area

Operational Support Services

Department

Public Service Centre

Location

HQ, Bridgend

Grade

6SO1

Salary

£33,603.00 - £39,276.00

Part/Full Time

Full Time

Hours per Week

37

Type of Contract

Permanent

Level of Welsh language ability required?

2

Shortlisting Date

23 November 2026

Interview Date

30 November 2026

Closing Date

13/11/2026, 15:00

Job Advert Description

Advert

Job Title: PSC Training & Service Delivery Officer

Area: Public Service Centre, Operational Support Services

Based at: Police Headquarters, Bridgend

Scale: 6SO1

Salary £33,603 - £39,276 plus 12.5% Shift Allowance

Duration: Permanent

Hours: 37 hours

Would you like a career like no other? If so... Join Us

South Wales Police brings together thousands of people with the same aim - to keep South Wales safe.

We want to be the best at understanding and responding to our community's needs. To do this we need the very best candidates from a wide range of backgrounds to apply to become part of our policing family.

We are looking for someone to #JoinUs as a Training and Service Delivery Officer in our Public Service Centre. Could you be who we are looking for?

About the team/Department you will be joining:

The Public Service Centre is first point of contact for South Wales Police and is responsible for receiving and resolving enquiries and reports from the public and partners, through 999, 101, and digital contact. There are also 8 stations providing a face-to-face service to the public.

An exciting opportunity has arisen for a Training and Service Delivery Officer, in our Public Service Centre, at Police Headquarters, Bridgend.

About the role and your key responsibilities:

The role is focussed on the professional development of our teams, to deliver a high standard of customer service at first point of contact. This covers a number of learning packages, from initial training, dispatch, pursuit training and the delivery of Continuous Professional Development Days. This role supports the learning of 400+ staff in our team.

This role includes:

• Conducting Training Needs Analysis aligned to changing process and IT developments in the organisation.
• Preparing Training Material for a blended learning approach, from classroom inputs, e-learning and briefing documents for corporate delivery.
• Supporting the Public Service Centre Manager is delivering training in line with resources for operational business and to deadlines.
• Ongoing review of Training material to maintain standards and keep current.
• Identify areas for improvement and factor into training schedule.

What skills and experience do we need you to bring to the role:

The skills and experience required are outlined in the Role Profile and will need to be evidenced in your application. Skills include:

• Experience of call centre/control room environment.
• Leadership skills
• Excellent communication skills across a range of channels, oral, written, presentations.
• Must have experience in preparing management reports/documentation.
• Experience of dealing with the public and partners.

The role is Monday to Friday, including critical dates but excluding public holidays. Working between the hours of 0800hrs and 2200hrs.

There are numerous benefits to working for South Wales Police, from learning and development opportunities to schemes which aim to improve your lifestyle and wellbeing, as well as generous Local Government Pension Scheme / Police Pension Schemes, paid annual leave, flexible working and family friendly policies and many more, .

If you would like any more information about the role, please contact Melanie Merchant 07970 269934 or [email protected]

The successful Candidate must be willing to undergo vetting to RV Vetting.

Please note, if you are an internal candidate and subject to an ongoing PSD investigation, your appointment or placement in the role may be delayed pending an outcome. Whether the role is held open will be considered on a case-by-case basis

As an equal opportunities' employer, we welcome applications from all suitably qualified persons. However, as Black, Asian and Minority Ethnic candidates are currently underrepresented within the Force, we would particularly welcome applications from ethnically diverse candidates.

To support the ambition of a diverse workforce, South Wales Place is able to offer a Guaranteed Interview Scheme (GIS). The GIS is available for people living with a disability or identify as ethnically diverse.

If you are an applicant who is living with a disability or from an ethnically diverse background (Black, Asian and Minority Ethnic) and would like to be considered under the GIS, you must meet the essential minimum criteria for the role as outlined in the advert and role profile. You should take time to evidence that you meet each of the essential criteria in your application form and/or personal statement and CV.

First time applying for a role with South Wales Police? Be sure to read our application guidance for some hints and tips around the application form and what to expect, . Please note the successful candidate must be willing to undergo vetting to the required level.

Document Attachment (English)

Document Attachment (Welsh)

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