Provider Services Manager - Residential & Extra Care

Job description

37 hours per week

Lead - Inspire - Transform Lives

Are you an experienced and inspiring leader with a passion for delivering outstanding care and support? Do you want to shape the future of services that make a genuine difference to people's lives every day?

Bridgend County Borough Council is seeking an exceptional leader to join our Adult Social Care leadership team and provide strategic and operational leadership across our Residential and Extra Care Services.

This is a rare and exciting opportunity to influence the future direction of adult social care, lead high-performing services, and champion innovative, person-centred approaches that enable people to live safe, independent and fulfilling lives.

Working alongside a committed and ambitious senior leadership team, you will play a key role in driving service excellence, supporting workforce development, and delivering positive outcomes for the people and communities we support. In return, you'll join an organisation committed to investing in its people, with opportunities to develop professionally and make a lasting contribution to services across Bridgend.

If you are a value-driven leader who thrives on improving services, inspiring others and delivering meaningful change, we would love to hear from you.

About the Role

You will provide strategic and operational leadership and direction across Residential and Extra Care Services, ensuring the delivery of high-quality, safe and effective services that promote wellbeing, independence and choice. The role offers significant scope to influence how services develop and contribute to their future direction.

Key responsibilities include:

Leading and developing Residential and Extra Care Services across the county borough.

Providing leadership, support and professional challenge to Registered Managers, promoting a culture of excellence, accountability and continuous improvement.

Ensuring compliance with RISCA, Care Inspectorate Wales requirements and Social Care Wales Codes of Professional Practice.

Driving innovation, service transformation, quality assurance, safeguarding and performance improvement.

Leading a large and diverse workforce across multiple locations.

Managing significant budgets and resources effectively, ensuring value for money and high-quality outcomes.

Building and maintaining strong partnerships with health, social care, housing and third-sector organisations.

Deputising for the Responsible Individual when required and supporting robust governance arrangements across services.

About You

We are looking for a confident, credible and forward-thinking leader who can inspire others and deliver sustainable improvements across services.

You will bring:

Significant experience of managing regulated residential care services for older people.

A strong understanding of adult social care legislation, safeguarding responsibilities and regulatory requirements.

A proven track record of leading service improvement and successfully managing change.

Excellent leadership, communication and relationship-building skills.

Experience of managing complex budgets, resources and operational performance.

The ability to work collaboratively and build effective relationships with a wide range of partners and stakeholders.

A passion for delivering outstanding outcomes for people, families and communities.

Above all, you will be committed to delivering person-centred services and creating an environment where people and teams can thrive.

Why Join Us?

At Bridgend County Borough Council, you'll have the opportunity to make an impact at a senior level while continuing to develop your own career. You'll join a supportive Adult Social Care leadership team, with significant scope to influence how our Residential and Extra Care Services develop across the county borough.

We're committed to investing in our people with access to professional development, training and qualifications, alongside a comprehensive package of employee benefits designed to support your wellbeing, work-life balance and financial security.

A competitive salary.

Generous annual leave entitlement.

Membership of the Local Government Pension Scheme.

Fully funded qualifications and professional development opportunities.

Comprehensive training and clear career progression pathways.

24/7 Employee Assistance Programme providing confidential counselling, advice and wellbeing support.

Staff reward and discount schemes with savings available locally and nationally.

Access to Care Benefit Scheme, including a brand-new lease car, insurance, road tax, servicing, maintenance, tyres, MOT and breakdown cover for one monthly payment.

Cycle to Work Scheme.

Ready to Make a Difference?

Join us and play a leading role in shaping the future of Residential and Extra Care Services in Bridgend. Together, we can deliver exceptional care and support our communities.

If you are passionate about leading high-performing services and making a real difference to people's lives, we would love to hear from you.

Protecting children, young people or adults at risk is a core responsibility of all council employees.

An Enhanced with Adults Barred list criminal records check by the Disclosure & Barring Service (DBS) is a requirement for this post.

Emergency Response is a requirement of this post.

A valid driving licence is requirement for this post.

Closing Date: 28 October 2026

Shortlisting Date: 5 November 2026

Interview Date: Week commencing 16 November 2026

Benefits to working at Bridgend County Borough Council

Job Description & Person Specification