ServiceDesk Technician

Job description

AD1656

Our statutory commitments

AUB is committed to meeting its legal obligations under the Equality Act 2010 and to securing lawful freedom of speech and academic freedom in accordance with the Higher Education (Freedom of Speech) Act 2023. We are committed to providing a working and learning environment that is fair, respectful and free from unlawful discrimination.

We welcome applications from all sections of the community and, in accordance with the Equality Act 2010, particularly encourage applications from people from ethnic minority backgrounds and people who are disabled, who are currently underrepresented in our workforce.

AUB holds the Silver Award from Inclusive Employers in recognition of our work to support inclusive practice across the University.

Our commitment to Safeguarding

AUB is committed to maintaining the highest standards of safeguarding . We take all reasonable steps to ensure the safety and welfare of children, young people, and adults at risk who engage with us, as well as those who work with them.

About the role

This post offers an exciting opportunity for an enthusiastic and motivated individual to join the ServiceDesk within the Digital Services section of Arts University Bournemouth. The ServiceDesk provides proactive and reactive in person, e-mail, phone, remote and desktop IT technical support to University Staff, Students, and associated systems. AUB aims to deliver modern and innovative technology. The role will support modern systems across Microsoft365, Azure/Entra ID Windows, Apple MacOS, IOS, Android, AV, Unified Comms and infrastructure.

The post holder must have an excellent customer services presence and be able to communicate and work with a wide range of stakeholders (technical and non-technical) to ensure IT incident/request resolution and business continuity.

Skills and Experience :

The ideal candidates will have:

• A passion for technology with strong problem-solving skills.
• Proven consistent customer service skills.

The ideal candidates will be able to demonstrate the following abilities:

• Ability to communicate confidently with students and staff at all levels, both technical and non-technical with excellent written and spoken English.
• Good attention to detail.
• Strong organisational skills to manage multiple tasks and priorities efficiently.

Our benefits

In meeting your performance expectations, you'll receive an annual salary increase in line with the grade of your role. An annual cost of living uplift will be applied, the timing and implementation of which are subject to the University's decision. AUB provides generous holiday entitlement, and you will be enrolled in the Local Government Pension Scheme (professional services staff) or the Teachers' Pension Scheme (academic staff) from day one of employment. Along with subsidised bus travel, cycle to work and annual savings schemes, our broad range of benefits can be explored on the AUB careers website https://aub.ac.uk/working-at-aub .

AUB has an agile working policy, and flexible working can be considered. If you require support with your application or have any questions about the role or recruitment process, please email [email protected] . If you are disabled, we are committed to supporting you with any reasonable adjustments you require, so please email [email protected] and we'll be in touch.

Visa Sponsorship

This position does not meet the UKVI salary requirements for Skilled Worker visa sponsorship. Applicants must therefore demonstrate their right to work in the UK without sponsorship.

Further details: Job Description Person Specification