Programme Lead - Operations

Job description

Job summary

The Royal Marsden Private Care Division is entering an exciting period of growth and transformation, and we are seeking experienced Programme Leads to join our high-performing senior team.

These newly established roles will play a pivotal part in delivering the Private Care Growth Strategy, leading complex programmes that support service development, operational transformation, commercial growth and sustainable income generation. Working across multiple stakeholders and workstreams, you will help deliver initiatives that enhance patient experience, increase capacity and utilisation, and optimise performance.

We are looking for dynamic individuals with exceptional programme management skills, strong analytical capability and the ability to influence at all levels of the organisation. Whether your expertise is operational transformation or commercial development, you will have the opportunity to lead strategically significant programmes that directly contribute to the future growth of The Royal Marsden Private Care.

Main duties of the job

The Programme Lead - Operations will be responsible for leading and delivering a portfolio of strategically significant operational transformation programmes within The Royal Marsden Private Care Division.The post holder will provide expert programme management leadership and specialist advice, with responsibility for the delivery of a portfolio of strategic programmes arising from the Private Care Growth Strategy, ensuring agreed operational, financial and service objectives are achieved.The role will lead complex programmes involving multiple stakeholders, develop business cases and implementation plans, coordinate governance arrangements, and ensure benefits realisation following programme delivery.The post holder will work closely with senior clinical, operational, commercial, workforce, estates and finance colleagues to drive the successful delivery of major capacity, utilisation and service development initiatives.

About us

The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals - one in Chelsea, London, and one in Sutton, Surrey - as well as a Medical Daycare Unit in Kingston Hospital.

At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.

At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.

Job description

Job responsibilities

For further information on this role, please see the attached detailed Job Description and Person Specification

2.1. Lead and coordinate the delivery of major operational growth initiatives across the Private Care division including:

Capacity assessment, optimisation and expansion programmes

Mobilisation and implementation of approved operational developments

Delivery of service improvement and utilisation initiatives

Implementation of new services aligned with strategic growth priorities

Development of robust business cases and oversight of approved projects through to delivery

2.2. Develop and maintain comprehensive programme plans, implementation schedules, milestones and reporting frameworks.

2.3. Ensure programmes are delivered within agreed scope, timescales, quality standards and budgetary parameters.

2.4. Manage programme interdependencies and ensure alignment between concurrent workstreams.

2.5. Identify, assess, manage and escalate programme risks, issues and delivery barriers.

2.6. Lead programme mobilisation and implementation, determining and coordinating the programme delivery approach and ensuring successful transition into operational delivery.

2.7. Maintain oversight of programme outcomes and ensure delivery of agreed benefits.

Job description
Job responsibilities

For further information on this role, please see the attached detailed Job Description and Person Specification

2.1. Lead and coordinate the delivery of major operational growth initiatives across the Private Care division including:

Capacity assessment, optimisation and expansion programmes

Mobilisation and implementation of approved operational developments

Delivery of service improvement and utilisation initiatives

Implementation of new services aligned with strategic growth priorities

Development of robust business cases and oversight of approved projects through to delivery

2.2. Develop and maintain comprehensive programme plans, implementation schedules, milestones and reporting frameworks.

2.3. Ensure programmes are delivered within agreed scope, timescales, quality standards and budgetary parameters.

2.4. Manage programme interdependencies and ensure alignment between concurrent workstreams.

2.5. Identify, assess, manage and escalate programme risks, issues and delivery barriers.

2.6. Lead programme mobilisation and implementation, determining and coordinating the programme delivery approach and ensuring successful transition into operational delivery.

2.7. Maintain oversight of programme outcomes and ensure delivery of agreed benefits.

Person Specification

Education/Qualifications

Essential

• Educated to master's degree level in a relevant subject, or able to demonstrate an equivalent level of highly developed specialist knowledge acquired through postgraduate study and/or specialist training and extensive relevant experience
• Highly developed specialist knowledge of programme and project management, change and transformation methodologies, business case development, financial appraisal, programme governance and benefits realisation, underpinned by theoretical knowledge and significant practical experience.
• Evidence of continuing professional development
• Specialist knowledge of healthcare operational management, capacity, and demand management, service redesign, workforce planning and transformation within a complex healthcare environment.

Experience

Essential

• Significant experience leading complex programmes or transformation projects within healthcare
• Experience of business case development and benefits realisation
• Experience managing competing priorities across multiple workstreams
• Experience of governance, assurance and reporting to senior committees
• Experience working with senior clinical and operational stakeholders
• Significant experience of managing programme budgets, including budget setting, expenditure control, financial forecasting and variance management.

Desirable

• Experience delivering capacity, utilisation or service redesign
• Experience supporting private healthcare or commercial service development

Knowledge

Essential

• Knowledge of programme and project management methodologies
• Understanding of healthcare operational performance and service transformation
• Advanced computer skills, particularly Excel and PowerPoint

Skills

Essential

• Excellent written and verbal communication skills
• Ability to present complex information to senior audiences
• Strong analytical and problem-solving skills
• Ability to interpret operational and financial data
• Excellent organisational and planning skills
• Ability to influence and negotiate with senior stakeholders
• Ability to manage multiple priorities and meet deadlines
• Ability to lead change and drive service improvement
• Ability to work autonomously and use initiative

Person Specification
Education/Qualifications

Essential

• Educated to master's degree level in a relevant subject, or able to demonstrate an equivalent level of highly developed specialist knowledge acquired through postgraduate study and/or specialist training and extensive relevant experience
• Highly developed specialist knowledge of programme and project management, change and transformation methodologies, business case development, financial appraisal, programme governance and benefits realisation, underpinned by theoretical knowledge and significant practical experience.
• Evidence of continuing professional development
• Specialist knowledge of healthcare operational management, capacity, and demand management, service redesign, workforce planning and transformation within a complex healthcare environment.

Experience

Essential

• Significant experience leading complex programmes or transformation projects within healthcare
• Experience of business case development and benefits realisation
• Experience managing competing priorities across multiple workstreams
• Experience of governance, assurance and reporting to senior committees
• Experience working with senior clinical and operational stakeholders
• Significant experience of managing programme budgets, including budget setting, expenditure control, financial forecasting and variance management.

Desirable

• Experience delivering capacity, utilisation or service redesign
• Experience supporting private healthcare or commercial service development

Knowledge

Essential

• Knowledge of programme and project management methodologies
• Understanding of healthcare operational performance and service transformation
• Advanced computer skills, particularly Excel and PowerPoint

Skills

Essential

• Excellent written and verbal communication skills
• Ability to present complex information to senior audiences
• Strong analytical and problem-solving skills
• Ability to interpret operational and financial data
• Excellent organisational and planning skills
• Ability to influence and negotiate with senior stakeholders
• Ability to manage multiple priorities and meet deadlines
• Ability to lead change and drive service improvement
• Ability to work autonomously and use initiative

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Royal Marsden NHS Foundation Trust
Address

The Royal Marsden Hospital

Chelsea

SW3 6JJ

United Kingdom

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