Production Support Engineer

Job description

Role: Production Support Engineer
Job Type: Permanent
Location: London, United Kingdom
Working Hours: 40 hours per week (Full-time)

Careers at TCS: It means more

TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.

• Provide hands-on engineering support to production teams to resolve day-to-day manufacturing issues and maintain safe, consistent output.
• Collaborate with production, quality, maintenance, design, and supply chain teams to resolve technical issues and improve operational performance.
• Investigate production disruptions, non-conformances and process deviations, implementi ng timely containment and corrective actions.
• Use structured problem-solving, Lean methods and production data to reduce recurring issues, improve process stability, and support continuous improvement.

The Role

The Production Support Engineer provides hands-on engineering support to manufacturing operations, resolving production issues, improving process stability, and ensuring quality, delivery, and operational performance.
Your Responsibilities

• Provide engineering support to resolve day-to-day production issues.
• Interpret engineering drawings, GD&T, and manufacturing specifications.
• Support production readiness, process validation, and new product introductions.
• Develop and maintain work instructions, process plans, and manufacturing documentation.
• Investigate non-conformances and production disruptions using root cause analysis.
• Implement corrective actions and drive continuous improvement initiatives.
• Collaborate with production, quality, maintenance, and engineering teams.
• Support audits, quality reviews, and regulatory compliance activities.
• Monitor production KPIs and identify opportunities for process improvement.
• Improve yield, process capability, quality, and operational efficiency.

Essential Skills / Experience

• Ability to interpret engineering drawings, GD&T, and technical specifications.
• Experience with process validation, FAIR, SPC, MSA, Gauge R&R, and capability studies.
• Strong Root Cause Analysis, 8D, 5 Why, and corrective action experience.
• Experience supporting precision manufacturing, machining, assembly, or inspection operations.
• Knowledge of AS9100, non-conformance management, and quality systems.
• Hands-on shop-floor production support experience.
• Experience using MES, Teamcenter, Minitab, and Excel for manufacturing analysis.
• Strong analytical, communication, and stakeholder management skills.
• Experience supporting manufacturing process improvements and operational performance.

Desirable Skills / Experience

• Aerospace, defence, or other regulated manufacturing experience.
• Lean Manufacturing and Six Sigma knowledge.
• Experience supporting audits, compliance, and quality reviews.
• Lean Six Sigma Green Belt or equivalent qualification.
• Continuous improvement and production problem-solving experience.