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Job description

Employment Type: 35 hours per week

Duration - 12 month FTC

Location: HOMEWORKING but must be based within commutable distance to our Head Office in Wimbledon

We are searching for a Product Designer to join Domestic & General and be part of an exciting expansion into next year!

A Product Designer looks after the ideation, creation and delivery of designs that expand and improve our digital products' features and capabilities. Designs the modules that compose an interactive journey; crafted to offer an impactful user experience. Proposes ideas and a design strategy that drives our business and customer objectives forward. This role would suit someone who already has 1+ years of experience and is looking to develop themselves further.

At Domestic and General, we are proud of our market position as the UK's leading warranty protection provider with a customer base in excess of 16 million, having doubled our growth in the last 5 years. As we continue on a significant transformation journey, this role will play a key part in our continued success.

Key Responsibilities:
  • To create comprehensive, tech-current and user-centered product designs (wireframes, prototypes, visual design) for different platforms and products
  • Ability to iterate on the designs and present various concepts for experiments
  • Work collaboratively within Feature teams and Creative teams, Copywriters, front-end developers, Product Owners, Business Analysts, Data Analysts, Solution Architects and other internal and external stakeholders as required
  • Plan, brief, collaborate and/or conduct remote and in-person user tests to research and validate proposed designs and other additional UX recommendations reports
  • Proactive research and innovation, new technologies, techniques, process improvements

  • Proven digital design skills. Ability to create wireframes, prototypes and visual designs. Hierarchy, grids, components, use of colour, contrast, accessibility, typography, photography, illustrations, video or animations.
  • Knowledge of wireframes and prototyping tools: Axure and Adobe XD
  • Design systems, device optimization
  • Remote user testing knowledge and analysis
  • Knowledge of interaction design and user experience best practices.
  • Knowledge of development languages and agile processes
  • User research techniques and reporting
  • Knowledge e-commerce, transactional systems
  • Knowledge of accessibility guidelines
  • Able to prioritise, estimate and self-manage workload.
  • Experience articulating design strategies and presenting and managing internal stakeholders and clients
  • Able to work within product platform constraints.
  • A/B testing tools or processes (Optimizely)
  • Data analysis and product strategy
    Nice to haves:
  • Experience of Google Analytics. Remote user testing tools, AI testing tools would be advantageous but not essential
  • Marketing, ecommerce, creative strategy and development experience would be beneficial
  • Sprint planning participation/support and product discovery workshop facilitator
  • Psychology research with design experience would be advantageous
  • Any qualifications or equivalent in Graphic/web/HCI/Ux design

    In return for the above we offer:
  • Comprehensive training with clearly defined career progression opportunities
  • Annual leave - 33 days annual leave (including bank holidays) with an annual option to buy up to 5 additional days of annual leave
  • Health cash plan - employer funded cover to enable you to claim money back on essential healthcare costs, including dental, optical, physiotherapy and many more. Cover also includes unlimited access to a 24/7 virtual GP service
  • Pension scheme - matched employer contributions up to 5% of basic salary
  • Life assurance - employer funded cover of 4x basic salary
  • Dedicated online benefit portal offering access to saving and lending facilities, financial wellbeing and support services:
    • Salary Finance - access to savings and borrowing through payroll
    • Car Leasing - access to a carbon neutral salary sacrifice car leasing scheme, with an all-inclusive monthly cost covering all charge, taxes, insurance, repairs and maintenance on a range of brand new vehicles
    • Travel Loans - interest free loans to help spread the cost of annual travel tickets
    • Cycle to Work - tax efficient bike and cycling equipment worth up to £1,000
  • Health & Wellbeing - discounted gym membership, online virtual workout sessions, online culinary classes
  • Employee Assistance Programme - specialist advice and support on issues such as finance, relationships, illness and family issues
  • Free Domestic & General protection plan - one free plan each year with access to discounted rates of up to 50% on additional plans, including referrals for family and friends
  • Employee discounts - access to discounted Sky TV and broadband packages, together with a range of discounts for 100s of online and high street retailers

    Domestic & General are an equal opportunities employer, which means we treat people fairly. We view all applications equally, regardless of gender, colour, ethnic background, religion, disability, age, sexual orientation, gender reassignment or marital/family status. We also have a thorough referencing process, which includes credit and criminal record checks.

Learn more about Domestic & General

Be unique. Be authentic. However you prefer to say it, we really mean it. Our culture embraces people’s diverse perspectives and creates a positive environment where everyone belongs. We’re determined to build a better, more connected world for everyone.

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