Private Patient Care Coordinator

Job description

Detailed job description and main responsibilities

• • Meet and greet all patients, visitors and staff to the Chelsea or Westminster Wings in a friendly and professional manner.
  • Ensure that all visitors are orientated on the unit each time they attend an appointment ie where to locate bathrooms, tea/coffee made for all guests
  • Ensure all patients and visitors are logged in and out of the inpatient unit in order to ensure accurate security records in the event of a security breach or fire alarm.
  • All patients are kept up to date on what to expect from the visit and informed of delays, or waiting times in a professional manner. This includes informing the consultant that patients have attended.
  • Ensure consultant rooms are always fit for use and cleaned.
  • Ensure security of the unit is maintained and action maintenance requests (where possible) as well as report any issues or difficulties to the customer service manager for Chelsea and Westminster Wing, and the midwife in charge for Kensington Wing.
  • Ensure that all phone calls are answered within 3 rings wherever possible and work with the consultants and their secretaries to ensure requests are met.
  • Progress private healthcare referrals by securing the most convenient appointment possible for the patient and ensure patients are contacted and kept up to date on their appointments and treatment plans. Where appropriate refer to patient liaison officer to manage booking
  • Undertake filing training, and ensure that filing, retrieval of notes and pathology tests are undertaken in a timely manner.
  • Maintain records of notes transferred in and out of the department (case note tracking).
  • Retrieve, transfer and re-file medical records as required by the clinical teams

Please see attached job description and person specification to this advert for further details.

Person specification

Education and qualifications

Essential criteria

• Literacy and numeracy skills, demonstrable to GCSE (or equivalent) standard
• Good keyboard skills and basic computer literacy skills

Desirable criteria

• NVQ in customer service
• Good standard of written and spoken English

Experience

Essential criteria

• Experience of working in a busy environment
• Proven ability to be able to deliver high levels of productivity whist working to tight deadlines
• Experience in complaint management

Desirable criteria

• Experience in customer service
• Experience of working in a private Hospital or healthcare setting

Skills and knowledge

Essential criteria

• Ability to work autonomously and as part of a team
• Good organisational skills
• Confident communicator, especially over the phone
• Professional and efficient approach
• Knowledge of Excel spread sheets and database systems

Important

• There may be some occasions when we have to close a vacancy earlier than the advertised closing date, this will be due to a high volume of applications. You are therefore advised to submit your application as early as possible to avoid disappointment.
• Please check your emails regularly (and your junk folder) as this is how we will communicate with you throughout the recruitment process.
• In submitting an application, you authorise the Trust to confirm any previous NHS service details via the Inter Authority Transfer (IAT) process, should you be appointed to the post.
• During the recruitment process your identity documentation (ie passport, driving licence, visa etc) will be scanned using a device which recognises UV, infrared and machine-readable zone security features of the documents provided.
• Employment at the Trust is offered subject to successful completion of a six month probationary period.
• Some roles may require weekend shift working across multiple sites
• We operate a joint recruitment hub across the North West London Acute Provider Collaborative Group. As part of this, your application and personal data may be shared with partner trusts within the group for recruitment and workforce purposes, in line with General Data Protection Regulation (GDPR)

Right to work

If you need sponsorship to work in the UK, please visit the Home Office website for information on sponsorship and visa status before you fill in your application form. Due to recent changes in the UK immigration rules which affect Skilled Worker Visas, Global Business Mobility, Higher Skill Level and Increased Salary Thresholds, please ensure that you are able to meet the requirements to live and work in the UK before applying. Further information about eligibility is available on