Preoperative Assessment Case Manager

Job description

Detailed job description and main responsibilities
• The post holder will be required to promote best practice according to the Trust's Access Policy and will be expected to promote and utilise all relevant Trust Policies related to the fulfilment of the role.
• Where required, to liaise with GP practices, other hospitals and other departments to obtain medical records and patient information to ensure POA can safely clear the patient for surgery, or ensure they are treated prior to being cleared.
• To oversee the administrative aspects of the clinic supporting the lead for Pre-assessment.
• Ensure that all required information including medical records are ready for relevant clinic running that day.
• Ensuring that all patient requirements have been catered for (e.g. transport, translators etc.)
• Taking responsibility for planning and preparation for clinics in advance to ensure smooth running on a daily basis and excellent patient experience.
• Proactively managing patient pathways to ensure that no patients 'fall through the net'.
• Acting as a point of contact for patients who are awaiting investigations arising from their initial preoperative assessment.
• To be responsible for escalating relevant issues to ASM/ Lead Nurse.
• The post holder will work with admin team in POA for booking and Rota.
• To ensure that appointment availability is maintained for High Risk Assessment Clinic patients and to liaise with the anaesthetic coordinator to ensure adequate anaesthetic cover
• Working with the lead for Pre-operative assessment, and other Trust Improvement Teams in all aspects of improving outpatient flows and pathways.
• Attending all internal team meetings, taking minutes and distributing appropriately.
• Cover reception duties
• Using CCS and Cerner for POA
• Supporting the Nurses by attending the regular review sessions with Consultant
• Anaesthetists and acting on outcomes on behalf of the Nurse when required.
• Maintaining established data collection processes and refining and improving as and when required.
• Ensuring that appointment availability is maintained in line with the department SLA and that all clinics are expanded or blocked as required, escalating to Lead POAC if required.
• Procuring supplies to support the administrative aspects of the clinic via the PECOS system

Management Duties
• Help manage the band 3 in POA admin

Additional responsibilities
• Promoting the acceptance and adherence to the Data Protection Act within the team.
• Undertake other duties that are considered to be within the general scope of the post, as required by the Lead POA and Scheduling department.

Person specification

Education and Qualifications

Essential criteria

• Education and Qualifications

Desirable criteria

• Experience

Important

• There may be some occasions when we have to close a vacancy earlier than the advertised closing date, this will be due to a high volume of applications. You are therefore advised to submit your application as early as possible to avoid disappointment.
• Please check your emails regularly (and your junk folder) as this is how we will communicate with you throughout the recruitment process.
• In submitting an application, you authorise the Trust to confirm any previous NHS service details via the Inter Authority Transfer (IAT) process, should you be appointed to the post.
• During the recruitment process your identity documentation (ie passport, driving licence, visa etc) will be scanned using a device which recognises UV, infrared and machine-readable zone security features of the documents provided.
• Employment at the Trust is offered subject to successful completion of a six month probationary period.
• Some roles may require weekend shift working across multiple sites
• We operate a joint recruitment hub across the North West London Acute Provider Collaborative Group. As part of this, your application and personal data may be shared with partner trusts within the group for recruitment and workforce purposes, in line with General Data Protection Regulation (GDPR)

Right to work

If you need sponsorship to work in the UK, please visit the Home Office website for information on sponsorship and visa status before you fill in your application form. Due to recent changes in the UK immigration rules which affect Skilled Worker Visas, Global Business Mobility, Higher Skill Level and Increased Salary Thresholds, please ensure that you are able to meet the requirements to live and work in the UK before applying. Further information about eligibility is available on