Physiotherapy Outpatients Administrator

Job description

Job summary

Band 3 Administrator to Physiotherapy East Outpatient Department

We are pleased to offer this exciting opportunity to come and join our team at the Royal Berkshire Hospital in Reading.

We have been accredited as a GOOD hospital following CQC inspection and are looking to employa dynamic, confident, motivated and enthusiastic individual to join the Therapies team to manage the administrative processes, predominantly in the Outpatient Physiotherapy department.

In this role you work closely with the outpatient Physiotherapy team, undertaking an array of responsibilities and tasks to support the smooth and efficient running of the service, including reception duties. This role will have a focus of back-office administrator, supporting the team by processing referrals to the Physiotherapy department.

Please Note: This vacancy will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.

Main duties of the job

• To work closely with the outpatient physiotherapists, to accurately complete a variety of essential service tasks.
• To be able to work unsupervised and meet deadlines as necessary.
• To communicate effectively with the multi-disciplinary team and the public, promoting good working relationships.
• To be a physiotherapy receptionist and patient contact clerk working in the physiotherapy outpatient clinic at the Royal Berkshire NHS Foundation Trust.
• To facilitate both new and follow-up patient bookings for the department as this department does not have the support of the contact centre/booking office.
• To work effectively as a team member in carrying out administrative duties to assist clinicians in their roles.
• To participate in providing a high quality, effective and efficient physiotherapy therapy service.
• To undertake delegated tasks to contribute to the safe and smooth running of the service.

About us

Reading sits on the river Thames and is served by great road and rail links to London, Oxford and Southampton. With excellent leisure and shopping facilities, and a thriving cultural scene, Reading is a wonderful place to live, work and play and provides excellent facilities for families, including some of the best state and private schools in the UK.

The CQC rated the care provided by the Royal Berkshire NHS Foundation Trust as Good.

Our Trust "CARE" values:Compassionate,Aspirational,Resourceful,Excellent, reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to make this happen.

Job description

Job responsibilities

Please refer to the attached Job Description and Person Specification for further details of the job role.

Job description
Job responsibilities

Please refer to the attached Job Description and Person Specification for further details of the job role.

Person Specification

Knowledge, skills & experience

Essential

• Experience of handling a high volume of patient bookings/call centre work
• IT skills including email, database experience, Microsoft Office
• Excellent keyboard skills - able to input data rapidly and accurately
• Understanding of hospital working
• Proven experience of working with the general public

Desirable

• Previous experience of health or social care setting
• Knowledge of EPR

Communication

Essential

• Good communication skills - able to communicate with internal and external stakeholders
• Proven competency in verbal and written English (GCSE English or equivalent)

Person Specification
Knowledge, skills & experience

Essential

• Experience of handling a high volume of patient bookings/call centre work
• IT skills including email, database experience, Microsoft Office
• Excellent keyboard skills - able to input data rapidly and accurately
• Understanding of hospital working
• Proven experience of working with the general public

Desirable

• Previous experience of health or social care setting
• Knowledge of EPR

Communication

Essential

• Good communication skills - able to communicate with internal and external stakeholders
• Proven competency in verbal and written English (GCSE English or equivalent)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Royal Berkshire NHS Foundation Trust
Address

Royal Berkshire Hospital

Craven Road

Reading

RG1 5AN

United Kingdom

Employer's website