People Lead- Employee Relations

Job description

Job summary

Areyou an experienced People professional looking for an opportunity to make areal impact in a values-led healthcare organisation?

Asa People Lead Employee relations, you will provide expert people advice,coaching and support to managers and colleagues. Acting as a trusted adviser, you will helpbuild high-performing teams, support positive employment relationships anddrive continuous improvement across our People Services function.

Workingclosely with the People Services Manager, Employee Experience People Lead andwider People Leadership Team, you will lead a specialist portfolio withinEmployee Relations. While maintaining skills and knowledge in EmployeeExperience portfolio to enable collaborative approaches to support serviceresilience and organisational priorities.

You will beinstrumental in bringing our Grow, Thrive, Belong strategy to life. Throughexpert advice, coaching, continuous improvement and people-centred leadership,you will help create a culture where every colleague feels valued, supported todevelop and empowered to make a difference for the patients and communities weserve.

Location Mastercall HQ, Stockport (withoccasional travel to operational sites as required).

Reportingto PeopleServices Manager.Salary£34,000-£36,000 WTE per annum (pro rata) depending onexperience.Contract permanent Hours25- 30 hours per week

Interviewsschedule for Friday 20th & Monday 23rd November 2026

Main duties of the job

The People Lead provides professional advice, coaching and operationalleadership across the People Services function, supporting managers andcolleagues to deliver positive people outcomes throughout the employeelifecycle.

The postholder will normally lead one of the following serviceportfolios:

Employee Relations

Employee Experience

Portfolio responsibilities may change over time to reflectorganisational priorities and service requirements. All People Leads areexpected to maintain knowledge across both portfolios and provide mutualsupport to ensure resilience and continuity of service.

Working closely with the People Services Manager, the postholder leadsan agreed specialist portfolio while contributing across all People Servicespillars. The role combines operational expertise with continuous improvement,helping managers build capable, engaged and high-performing teams whilepromoting a positive colleague experience aligned to Mastercall's Belong, Grow,Thrive framework.

The postholder acts as a trusted adviser, coach and subject matterexpert, supporting organisational change, developing management capability andensuring the consistent application of employment legislation, organisationalpolicy and best practice.

About us

Mastercall Healthcare has over 30 years experience as aninnovative, highly performing, award-winning Social Enterprise organisation.

Our Social Value ethos commits us to ensuring the very bestuse of the public pound, maximising the return on investment of ourcommissioners, and supporting the NHS deliver affordable, effective, safepatient centred services.

Our purpose is to ensure that we deliver safe, high quality,patient centred services that support people to live and age well. We are hereto support our community and our health and social care partners. We provide arange of highly effective urgent primary care services that support hospitaladmission avoidance and early supported discharge from hospital whereclinically safe and appropriate.

Employee benefits include:

Living Wage Employer

NHS Pension Scheme & NHS fleet

NHS Blue light card/Discount scheme

Flexible working

Career development

Competitive rates of pay

Generous holiday entitlement, long service enhancements andthe option to purchase additional l eave

Wellbeing schemes

At Mastercall Healthcare, you'll be joining a progressive,patient-focused organisation that invests in its people and values innovation,collaboration and continuous improvement. Guided by our values of Innovate,Teamwork, Inspire, Dignity, Empower and Kindness, we are committed to creatingan environment where colleagues can Belong, Grow and Thrive

Job description

Job responsibilities

ProfessionalPeople Advice

Provide professional advice andguidance to managers and colleagues across a broad range of people matters,ensuring compliance with employment legislation, organisational policy and bestpractice.

Support managers to resolve workplaceissues through coaching, constructive challenge and practical people solutions.

Develop positive working relationshipsacross the organisation, promoting a collaborative and customer-focused PeopleServices function.

ManagerCapability & Performance

Coach managers to build confidence,capability and accountability in leading people, supporting effectiveperformance management, attendance management and positive employmentrelationships.

Promote a proactive performance culturethrough meaningful conversations, early intervention and continuous feedback.

Support the consistent application oforganisational policies and procedures, enabling fair and evidence-baseddecision-making.

EmployeeRelations Portfolio

(Applicable where the postholder is assignedthe Employee Relations portfolio.)

Lead the delivery ofspecialist Employee Relations advice across disciplinary, grievance,capability, attendance management, organisational change and consultation.

Support thedevelopment of a positive performance culture through coaching, earlyintervention and manager development.

Analyse employeerelations trends and identify opportunities to improve organisational practiceand reduce organisational risk.

Contribute to thedevelopment and review of employment policies and procedures.

Employee Experience Portfolio

(Applicable where the postholder is assignedthe Employee Experience portfolio.)

Lead the delivery ofrecruitment, onboarding, engagement, wellbeing, recognition and colleaguelistening initiatives, ensuring a positive and consistent colleague experiencethroughout the employment lifecycle.

Lead initiatives thatstrengthen employee retention by improving the colleague experience, supportingcareer development, enhancing engagement and addressing feedback to reduceavoidable turnover.

Support thedevelopment and delivery of Mastercall's Employee Value Proposition and Belong,Grow, Thrive, framework, helping position the organisation as an employer ofchoice.

Work collaborativelywith managers and the wider People Leadership Team to strengthen organisationalculture, promote inclusion and foster a sense of belonging that supportsattraction, engagement and retention.

Analyse workforcemetrics, colleague feedback and employee lifecycle data to identify trends,evaluate the effectiveness of employee experience initiatives and recommendcontinuous improvements.

Job description
Job responsibilities

ProfessionalPeople Advice

Provide professional advice andguidance to managers and colleagues across a broad range of people matters,ensuring compliance with employment legislation, organisational policy and bestpractice.

Support managers to resolve workplaceissues through coaching, constructive challenge and practical people solutions.

Develop positive working relationshipsacross the organisation, promoting a collaborative and customer-focused PeopleServices function.

ManagerCapability & Performance

Coach managers to build confidence,capability and accountability in leading people, supporting effectiveperformance management, attendance management and positive employmentrelationships.

Promote a proactive performance culturethrough meaningful conversations, early intervention and continuous feedback.

Support the consistent application oforganisational policies and procedures, enabling fair and evidence-baseddecision-making.

EmployeeRelations Portfolio

(Applicable where the postholder is assignedthe Employee Relations portfolio.)

Lead the delivery ofspecialist Employee Relations advice across disciplinary, grievance,capability, attendance management, organisational change and consultation.

Support thedevelopment of a positive performance culture through coaching, earlyintervention and manager development.

Analyse employeerelations trends and identify opportunities to improve organisational practiceand reduce organisational risk.

Contribute to thedevelopment and review of employment policies and procedures.

Employee Experience Portfolio

(Applicable where the postholder is assignedthe Employee Experience portfolio.)

Lead the delivery ofrecruitment, onboarding, engagement, wellbeing, recognition and colleaguelistening initiatives, ensuring a positive and consistent colleague experiencethroughout the employment lifecycle.

Lead initiatives thatstrengthen employee retention by improving the colleague experience, supportingcareer development, enhancing engagement and addressing feedback to reduceavoidable turnover.

Support thedevelopment and delivery of Mastercall's Employee Value Proposition and Belong,Grow, Thrive, framework, helping position the organisation as an employer ofchoice.

Work collaborativelywith managers and the wider People Leadership Team to strengthen organisationalculture, promote inclusion and foster a sense of belonging that supportsattraction, engagement and retention.

Analyse workforcemetrics, colleague feedback and employee lifecycle data to identify trends,evaluate the effectiveness of employee experience initiatives and recommendcontinuous improvements.

Person Specification

Qualifications

Essential

• CIPD Level 5 qualification (or equivalent professional experience) with evidence of continuing professional development.

Desirable

• Chartered Membership of the CIPD.

Experience

Essential

• Experience of providing professional HR/People advice across a range of employee relations matters.
• Sound knowledge of UK employment legislation and HR best practice.
• Experience coaching and supporting managers in people management and performance.
• Experience developing or improving people processes, policies or services.

Desirable

• Experience within healthcare, NHS or VCSE organisations.
• Experience supporting digital, automation or AI-enabled improvements.

Qualifications

Essential

• CIPD Level 5 qualification (or equivalent professional experience) with evidence of continuing professional development.

Desirable

• Chartered Membership of the CIPD.

General Qualities

Essential

• Builds trusted relationships and communicates with credibility across all levels of the organisation.
• Demonstrates sound judgement, professionalism and integrity in managing complex people matters
• Coaches, supports and influences others to achieve positive people outcomes.
• Demonstrates excellent organisational skills, embraces continuous improvement and role models Mastercall's Belong, Grow, Thrive framework.

Person Specification
Qualifications

Essential

• CIPD Level 5 qualification (or equivalent professional experience) with evidence of continuing professional development.

Desirable

• Chartered Membership of the CIPD.

Experience

Essential

• Experience of providing professional HR/People advice across a range of employee relations matters.
• Sound knowledge of UK employment legislation and HR best practice.
• Experience coaching and supporting managers in people management and performance.
• Experience developing or improving people processes, policies or services.

Desirable

• Experience within healthcare, NHS or VCSE organisations.
• Experience supporting digital, automation or AI-enabled improvements.

Qualifications

Essential

• CIPD Level 5 qualification (or equivalent professional experience) with evidence of continuing professional development.

Desirable

• Chartered Membership of the CIPD.

General Qualities

Essential

• Builds trusted relationships and communicates with credibility across all levels of the organisation.
• Demonstrates sound judgement, professionalism and integrity in managing complex people matters
• Coaches, supports and influences others to achieve positive people outcomes.
• Demonstrates excellent organisational skills, embraces continuous improvement and role models Mastercall's Belong, Grow, Thrive framework.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mastercall Healthcare
Address

International House

Pepper Road

Stockport

SK7 5BW

United Kingdom

Employer's website