People Centre Manager

Job description

As a People Centre Manager, you will be responsible for leading the team, ensuring the end-end operational delivery of all people services such as onboarding, new joiners, transfers, leavers and all HR enquiries and transactions. Additionally, alongside other Operations Managers, you will be expected to take ownership of continuous improvements such as process reviews and digital enhancements. You will report directly to the HR Operations Manager and manage a team of HR Advisors. The People Centre Team are the first point of contact for Ofgem employees and line managers seeking HR and policy advice across a range of people subjects.

Person specification

Key Responsibilities

• Provide inspirational leadership to the HR Shared Services team, fostering a culture of continuous improvement and excellence.
• Monitor team performance against service level agreements and key performance indicators, implementing strategies to enhance productivity and service quality.
• Continuously identify and implement process improvements within the People Centre function to increase efficiency and improve the employee experience.
• Act as the primary point of contact for internal stakeholders, ensuring their HR service needs are met and managing expectations effectively.
• Ensure all HR processes comply with legal and regulatory requirements, as well as internal policies and procedures.
• Champion the development and upskilling of team members, promoting a learning environment that supports career progression.
• Demonstrates effective diversity and inclusive team management within their team and the wider organisation.

Key Outputs and Deliverables

• Lead, Manage and develop the People Centre team to carry out all people related transactions in an effective and timely manner, ensuring adequate cover arrangements are in place during peak periods/holidays.
• Driving excellent customer service, developing, leading, and maintaining collaborative work processes that put the customer first.
• Build strong relationship with the business, respond proactively to escalated HR issues from the team or business and work closely with the wider HR team and Finance.
• Manage the timely and accurate payroll transactions each month.

Key Stakeholder Relationships

Internal

• Head of People Services
• HRBP's
• Payroll Team
• Systems and Data
• Talent Aqusitions

External

• Government Departments

Essential Criteria

• Proven recent experience of leading within a shared service environment to deliver an exceptional customer experience. (LEAD)
• Proven ability to work in a fast pace, target driven environment against KPI's and SLA's (LEAD)
• Proven ability to prioritise conflicting priorities, anticipate issues, respond quickly to emerging people matters and develop innovative solutions
• Evidence of developing and implementing innovative process and systems to enhance service delivery.

Desirable Criteria

• Knowledge of HR process and policy's
• Previous experience using HRIS System (iTrent)

Behaviours

We'll assess you against these behaviours during the selection process:

• Leadership
• Managing a Quality Service
• Changing and Improving
• Making Effective Decisions

Technical skills

We'll assess you against these technical skills during the selection process:

• Please refer to the Candidate Pack and Role Profile attached for full details.
• Please refer to the Candidate Pack and Role Profile attached for full details.

Benefits

Alongside your salary of £32,498, OFGEM contributes £8,774 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Ofgem can offer you a comprehensive and competitive benefits package which includes; 30 days annual leave after 2 years; Excellent training and development opportunities; The opportunity to join the generous Civil Service pension which also includes a valuable range of benefits; Hybrid working (currently 1 day a week in the office but is in review), flexible working hours and family friendly policies. Plus lots of other benefits including clean and bright offices based centrally, engaged networks and teams and an opportunity to contribute to our ambitious and important targets of establishing a Net Zero energy system by 2050. This exciting blend of professional challenge and personal reward identifies career opportunities at Ofgem as something to get excited about.

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window) , and will assess your Behaviours, Experience and Technical skills.

When you press the 'Apply now' button, you will be asked to complete personal details (not seen by the sift panel), your career history and qualifications.

You will then be asked to provide a 1250 word 'personal statement' evidencing how you meet the essential and desirable skills and capabilities listed in the role profile. Please ensure you demonstrate clearly, within your supporting statement, how you meet each of the essential and desirable skills and capabilities.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) .

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.