Patient Pathway Officer - Clinical Haematology Paediatrics

Job description

Job summary

An exciting opportunity has risen to work within paediatrics to facilitate the smooth running of the patient journey by ensuring that co-ordinated and streamlined administrative processes revolve around the patient and their individual needs.

You will provide administrative support to all clinical staff within the clinical area including; consultants, Nurse Specialists and Junior Doctors ensuring effective co-ordination of their diaries etc. this will include cancellation and reinstating of clinics in line with planned and unplanned leave.

Your role is to support the clinical team, Service Manager and other Divisional Managers in ensuring the speciality are able to deliver safe and effective services whilst also ensuring compliance with contractual access targets e.g. the 18 weeks Referral to Treatment target and provide cross-cover for other Patient Pathway coordinators to ensure a consistent and effective administration service is maintained at all times.

Main duties of the job

In your role you will work within paediatrics to facilitate the smooth running of the patient journey by ensuring that co-ordinated and streamlined administrative processes revolve around the patient and their individual needs, providing administrative support to all clinical staff within the clinical area including Consultants, Nurse Specialists and Junior Doctors ensuring effective co-ordination of their diaries etc. this will include cancellation and reinstating of clinics in line with planned and unplanned leave.

You will support the clinical team, Service Manager and other Divisional managers in ensuring the speciality are able to deliver safe and effective services whilst also ensuring compliance with contractual access targets e.g. RTT and cancer and ensure a consistent and effective administration service is maintained at all times.

Good telephone communication skills especially dealing with patients, doctors, nursing and midwifery teams and outside agencies.

About us

Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.

We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.

Job description

Job responsibilities

For more details on this varied and rewarding role, please see the attached job description. We look forward to your application!

Job description
Job responsibilities

For more details on this varied and rewarding role, please see the attached job description. We look forward to your application!

Person Specification

Qualifications

Essential

• GCSE Maths & English Grade C or above

Knowledge and Experience

Essential

• Experience in an administrative healthcare setting
• Understanding and knowledge of key access targets. eg. 18 week RTT

Desirable

• Understanding of key challenges facing the healthcare economy

Communication

Essential

• Demonstrates strong, empathetic patient manner and communication skills

Desirable

• ECDL or equivalent experience with Office Packages

Person Specification
Qualifications

Essential

• GCSE Maths & English Grade C or above

Knowledge and Experience

Essential

• Experience in an administrative healthcare setting
• Understanding and knowledge of key access targets. eg. 18 week RTT

Desirable

• Understanding of key challenges facing the healthcare economy

Communication

Essential

• Demonstrates strong, empathetic patient manner and communication skills

Desirable

• ECDL or equivalent experience with Office Packages

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mid and South Essex NHS Foundation Trust
Address

Basildon

Nethermayne

Basildon

SS16 5NL

United Kingdom

Employer's website