Patient Pathway Manager

Job description

Job summary

We are looking for a highly organised and motivated individual to join our Haematology and Oncology team as a Patient Pathway Manager. You will play a key role in ensuring a smooth, efficient service and a high-quality patient experience from referral through to treatment and follow-up care.

Working closely with the Support Manager, triumvirate and wider stakeholders, you will help the service meet key performance, quality and financial targets in line with Directorate plans.

In this role, you will:

• Oversee all stages of the patient pathway, ensuring timely progression
• Act as a central contact point for colleagues, GPs, patients and the public
• Lead and coordinate the administrative services supporting patient activity
• Monitor pathways in line with Government Access Targets and the Trust's Patient Access Policy, supporting RTT delivery
• Organise and support the administrative team, ensuring high standards are maintained

This is a great opportunity for someone with strong organisational skills and a commitment to excellent patient care.

Main duties of the job

Main duties and responsibilitiesTo assist the Support Manager and Senior Specialty Manager for the Family and Specialist Services Division in the management of the administrative staff by:o Organising and ensuring the smooth running of the functions of the administrative team within the departmento Ensuring an appropriate level of pathway co-ordination and administrative support is maintained at all times by coordinating and monitoring requests for leave etc.o Carrying out the day to day supervision of the administrative team across the specialty.o Undertaking staff appraisal to identify development and training needs.o Developing computerised and manual systems for managing information and paperwork within the office.o Taking part in recruitment, selection and induction of administrative staffo Identifying and dealing with performance management issues, i.e. conduct, performance, sickness / ill health etc. in line with Trust procedures.o Taking responsibility for the maintenance of equipment and the ordering and controlling of stationery used by the administrative staff across the department, liaising with appropriate companies/departments for repair/replacement.

About us

At the RUH we put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyone's contribution in supporting the exceptional, person-centred care we pride ourselves on.

We are proud to be in thetop 20 best hospitals to work for in the country.

We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks - celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger.

A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential.

We value staff wellbeing, with a well-established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial wellbeing. We've even got a pool!

We are committed to supporting you and hope you want to join our team. In the meantime, find out more about living and working the beautiful historic city of Bath, learn about our extensive package of staff benefits, and read about how we're providing healthcare fit for the future with the landmark Dyson Cancer Centre and our passion for research.

Job description

Job responsibilities

Pathway Management

• Acting as the administrative lead for RTT and ensuring pathways meet Government Access Targets and the Trusts Patient Access Policy
• Monitoring and validating patient pathways using systems such as Millennium, ARIA and PPM
• Tracking and preventing potential breaches, working closely with waiting list and directorate staff
• Supporting administrative colleagues with RTT queries and training
• Reviewing documentation to confirm RTT clock start/stop dates
• Ensuring highquality data by validating appointments, treatment dates and TBS lists
• Providing regular RTT performance updates to the Support Manager and wider team

Management & Service Support

• Acting as the departments expert in administrative processes and digital systems
• Providing training, troubleshooting support and guidance to staff
• Identifying opportunities to improve efficiency and system performance
• Liaising with teams to support clinic utilisation and accurate templates
• Escalating capacity issues and contributing to performance delivery
• Coordinating consultant rotas and supporting daytoday operational needs
• Suggesting improvements to enhance patientcentred service delivery

Medical Administrative Support

• Delivering a comprehensive administrative service including patient correspondence, formatting letters and managing documentation
• Preparing papers for meetings and taking minutes when needed
• Working closely with nurses, doctors and booking teams to support smooth patient care
• Managing calls, prioritising enquiries and arranging appointments
• Supporting consultant diaries, meetings and rotas
• Handling incoming correspondence and maintaining filing systems
• Supporting cancer fasttrack pathways where applicable
• Providing cover across the directorate and maintaining flexibility to meet service needs

Service Planning & Improvement

• Contributing to service redesign projects with a focus on patientcentred improvement
• Supporting the triumvirate with project work and implementation of the Improving Together methodology
• Assisting with gathering patient and staff experience data
• Supporting investigations, complaints and incident responses in line with Trust processes

Job description
Job responsibilities

Pathway Management

• Acting as the administrative lead for RTT and ensuring pathways meet Government Access Targets and the Trusts Patient Access Policy
• Monitoring and validating patient pathways using systems such as Millennium, ARIA and PPM
• Tracking and preventing potential breaches, working closely with waiting list and directorate staff
• Supporting administrative colleagues with RTT queries and training
• Reviewing documentation to confirm RTT clock start/stop dates
• Ensuring highquality data by validating appointments, treatment dates and TBS lists
• Providing regular RTT performance updates to the Support Manager and wider team

Management & Service Support

• Acting as the departments expert in administrative processes and digital systems
• Providing training, troubleshooting support and guidance to staff
• Identifying opportunities to improve efficiency and system performance
• Liaising with teams to support clinic utilisation and accurate templates
• Escalating capacity issues and contributing to performance delivery
• Coordinating consultant rotas and supporting daytoday operational needs
• Suggesting improvements to enhance patientcentred service delivery

Medical Administrative Support

• Delivering a comprehensive administrative service including patient correspondence, formatting letters and managing documentation
• Preparing papers for meetings and taking minutes when needed
• Working closely with nurses, doctors and booking teams to support smooth patient care
• Managing calls, prioritising enquiries and arranging appointments
• Supporting consultant diaries, meetings and rotas
• Handling incoming correspondence and maintaining filing systems
• Supporting cancer fasttrack pathways where applicable
• Providing cover across the directorate and maintaining flexibility to meet service needs

Service Planning & Improvement

• Contributing to service redesign projects with a focus on patientcentred improvement
• Supporting the triumvirate with project work and implementation of the Improving Together methodology
• Assisting with gathering patient and staff experience data
• Supporting investigations, complaints and incident responses in line with Trust processes

Person Specification

Education

Essential

• A Levels/Further education.

Desirable

• Understanding of RTT and key targets.
• Cerner Millennium.

Experience

Essential

• Previous line management experience

Desirable

• Prioritise management tasks
• NHS Experience or equivalent

Person Specification
Education

Essential

• A Levels/Further education.

Desirable

• Understanding of RTT and key targets.
• Cerner Millennium.

Experience

Essential

• Previous line management experience

Desirable

• Prioritise management tasks
• NHS Experience or equivalent

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. .

Additional information
Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. .

Employer details

Employer name

Royal United Hospitals Bath NHS Foundation Trust
Address

Royal United Hospital Bath

Coombe Road

Bath

BA1 3NG

United Kingdom

Employer's website