Patient Pathway Coordinator

Job description

Detailed job description and main responsibilities

• Liaise with clinicians regarding availability for clinics and make appropriate scheduling decisions, referring where necessary.
• Monitor, manage and report clinic cancellations, including notice time given and utilisation of clinic time available.
• Ensure case notes are retrieved and prepared in a timely manner to ensure they are available for clinics , taking appropriate actions where required information is not available.
• To be responsible for patient communications associated with outpatient clinics. This will include ensuring data relating to patients' demographic details are correct; booking of follow-up appointments on PAS and arranging
• Deal with telephone queries and enquiries regarding appointments.
• Ensure effective planning of the patient pathway to ensure each step in the patient's journey is managed effectively and to elective care standards.
• Provide training and support to other staff regarding PAS, ensuring pathways are managed according to Trust policy.
• Request notes and utilise the PAS system to update case note tracking.
• Validate RTT PTL and use this is a tool to book long waiter patients and the consultant backlog
• Add patients to appropriate waiting lists.

Please see job description/person specification for full details on the role.

Person specification

Commitment to Trust Values and Behaviours

Essential criteria

• Must be able to demonstrate behaviours consistent with the Trust's Values and Behaviours

Training & Qualifications

Essential criteria

• Educated to GCSEs
• NVQ III or relevant equivalent training and experience gained in administration post
• RTT/Clinic Management/Waiting List or relevant experience

Desirable criteria

• CLAIT (or equivalent)
• Patient information systems experience
• Experience of NHS systems and procedures Excel, Power point, ORMIS, Booking systems
• PTLS/Data Quality experience

Experience

Essential criteria

• Secretarial or administrative experience
• Diary management experience
• Experience of dealing with customers/patients

Desirable criteria

• Understanding of medical terminology
• Medical administration experience
• Experience working in a large, complex organisation

Communication and relationship skills

Essential criteria

• Effective communication skills
• Able to manage sensitive patient conversations
• Must be a team player
• Able to maintain confidentiality
• Tact and diplomacy

Desirable criteria

• Exposure to dealing with complaints

Analytical and Judgement skills

Essential criteria

• Able to act on own initiative
• Ability to assess information and take steps to address any shortfalls
• Ability to work without close supervision.

Planning and organisation skills

Essential criteria

• Planning and Organisation skills with the ability to prioritise schedules and workloads
• Ability to look ahead to ensure clinic timescales are met at all times
• Managing competing timescales when booking appointments

Equality, Diversity and Inclusion

Essential criteria

• Able to demonstrate a commitment to and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs. All staff are expected to engage in compassionate and inclusive leadership in the provision of high- quality care and interactions with others

Additional Information

Please submit your application form without delay to avoid disappointment; we will close vacancies prior to the publishing closing date if we receive a sufficient number of completed application forms.

Please check the email account (including your junk mail) that you supplied as part of your application on a regular basis following the closing date and throughout the recruitment process, as this is how we will communicate with you.

UHL is an equal opportunities employer. We aim to employ a workforce that reflects the diverse communities we serve. We welcome applications from people from all backgrounds who match our job criteria.

Applicants who have a disability and meet the essential criteria for the job will be interviewed if you indicate you wish to be considered under the Guaranteed Interview Scheme. If you require a reasonable adjustment at any stage of the recruitment process please make the recruitment services team aware as soon as possible.

UHL is committed to helping colleagues balance the demands of both their work and personal needs through flexible working arrangements wherever reasonably practicable and subject to service needs.

Disclosure and Barring Service Check

Please note if you are successful in obtaining this position and the post involves regulated activity you will be required to undertake a Disclosure & Barring Service check.

The Trust will pay for the check initially and the money will then be deducted from your salary over a three month period commencing on your first month's payment.

The current price of a check is £38 for an enhanced and £18 for a standard check.

COVID 19 Risk Assessment

Due to the current Covid pandemic we have introduced a staff risk assessment into our pre-employment process. This now forms part of the mandatory pre-employment checks that will be carried out if you receive a conditional offer.

The risk assessment is intended to ensure you are able to safely perform your duties in any of our work areas, and if you have been identified as being particularly vulnerable to coronavirus. Our main aim is to reduce risk and to ensure the safety of all new starters to the Trust as well as current staff, patients and visitors.

If it is identified that you are within a vulnerable category, we will endeavor to make reasonable adjustments to accommodate this through discussions with both Occupational Health and your recruiting manager.

Covid Vaccination Status

Covid-19 vaccination remains the best way to protect yourself, family, colleagues and our patients/service users from the Covid-19 virus. We therefore continue to encourage our current and potential colleagues to get vaccinated.

University Hospitals of Leicester NHS Trust holds the principles of equality, diversity and inclusion at the heart of everything it does and all that it stands for. We are committed to developing a workforce that is representative of the community we serve. We welcome applications from the diverse community of Leicester, Leicester and Rutland, to help deliver healthcare services that meets the needs of our diverse communities.

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