Patient Pathway Coordinator

Job description

Regarding your application please be aware :-

We need your application to be in your FULL NAME as per your ID and any Professional Registration to be able to check these.

As per the new Immigration guidelines we cannot sponsor candidates with a salary (full time or pro Rata) under the current minimum threshold. for the role.

Please note, the selection processes at Mid and South Essex NHS Foundation Trust are in place to ensure we recruit candidates with the right skills and values, please be advised that the use of AI in applications are monitored. We remain vigilant against candidates who misuse these tools to generate an application that doesn't accurately reflect their skills, and you will be required to declare on your application if AI has been used before submitting your application.

Job overview

Patient Pathway Coordinator - Urology

Are you an organised, proactive and customer-focused administrator looking for an exciting opportunity within a busy hospital team? We are seeking a Patient Pathway Coordinator to join our friendly and supportive Urology Administration Team at Basildon Hospital.

This is a key role within the service, helping to ensure patients receive a seamless and efficient experience throughout their care journey. You will be responsible for a variety of administrative duties, including managing patient pathways, answering telephone enquiries, handling patient records, coordinating appointments and providing vital support to both clinical and management teams.

As one of the first points of contact for patients, relatives and healthcare professionals, you will play an important role in delivering excellent customer service and maintaining effective communication across the department. Your attention to detail, organisational skills and ability to prioritise workload will help support the smooth running of the service and contribute to positive patient outcomes.

If you enjoy working in a fast-paced environment, thrive as part of a team and are passionate about delivering high-quality administrative support, we would love to hear from you. Join us and make a real difference to our patients' experience.

Main duties of the job

Manage inpatient and day case waiting lists, ensuring patients are booked efficiently and in line with Trust policies and national access targets.

Coordinate patient appointments, admissions and TCI (To Come In) dates, including the cancellation and re-booking of clinics, procedures and admissions as required.

Provide comprehensive administrative support to Consultants, Nurse Specialists and Junior Doctors, including diary management and clinic scheduling.

Support the smooth patient journey by delivering coordinated and patient-centred administrative processes across the speciality.

Liaise professionally with patients, relatives, NHS staff and external organisations, providing a high standard of customer service and communication.

Maintain accurate electronic patient records and data systems, ensuring information is entered promptly, accurately and in accordance with information governance requirements.

Assist clinical and operational teams in delivering safe and effective services while supporting compliance with Referral to Treatment (RTT) and other contractual performance targets.

Work effectively in a busy environment, prioritising workloads, managing frequent interruptions and ensuring the timely completion of administrative and clerical duties.

Working for our organisation

Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.

We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.

Detailed job description and main responsibilities

For more information on this varied and rewarding role, please see the attached Job Description.

We look forward to your application!

Please be aware that we reserve the right to close the vacancy early should a high number of applications be received.

Unfortunately, there is no Visa Sponsorship available for this role. Whilst we are able to employ candidates on a graduate Visa, we are unable to offer sponsorship once the graduate visa expires.

Person specification

Qualifications

Essential criteria

• Educated to GCSE level or equivalent experience

Knowledge & Experience

Essential criteria

• Good knowledge of speciality (Urology) specific patient pathways
• Understanding of patient priorities and performance targets
• Thorough knowledge of healthcare administrative systems and processes
• Previous administration experience
• Experience of, & skills in using a full range of IT/Patient data systems including: Microsoft Office: Outlook; Word; EXCEL, EPR/EMR
• Up to date knowledge and understanding of key access targets e.g. 18 weeks Referral
• NHS experience
• Sound knowledge of medical terminology
• Demonstrable customer service experience

Mid and South Essex NHS Foundation Trust is the only acute hospital provider in the Mid and South Essex Integrated Care System (ICS), which is a system of health and care partners working together for our local population.

Within Mid and South Essex there are 149 GP practices, operating from over 200 sites, forming 27 Primary Care Networks and one Ambulance Trust. There are also three main community and mental health service providers who work together through a community collaborative.

We collaborate with other valuable partners, including three Healthwatch organisations, nine voluntary and community sector organisations and three top tier local authorities, with seven district, borough and city councils, as well as our local universities.

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