Patient Pathway Coordinator - Dermatology

Job description

Regarding your application please be aware :-

We need your application to be in your FULL NAME as per your ID and any Professional Registration to be able to check these.

As per the new Immigration guidelines we cannot sponsor candidates with a salary (full time or pro Rata) under the current minimum threshold. for the role.

Please note, the selection processes at Mid and South Essex NHS Foundation Trust are in place to ensure we recruit candidates with the right skills and values, please be advised that the use of AI in applications are monitored. We remain vigilant against candidates who misuse these tools to generate an application that doesn't accurately reflect their skills, and you will be required to declare on your application if AI has been used before submitting your application.

Job overview

We are looking for a organised self-starter to provide efficient administration and secretarial duties within our Dermatology Department based at Basildon Hospital as Maternity Cover on a fixed term basis until December 2027.

You'll also provide administration support and liaise with departments across the Trust, general practitioners, patients, relatives and visitors, resolving queries as appropriate.

So if you are sociable, dynamic and pride yourself on your communication skills, we'd like to hear from you today.

Main duties of the job

Your role will involve co-ordinating, monitoring and initiating appropriate changes within administrative processes along the patient's RTT and/or Cancer pathway to ensure the patient's journey is managed efficiently, smooth and in accordance with targets and agreed timescales and utilising computerised tracking systems to locate case notes and investigation results.

You will be liaising with teams outside of the speciality e.g. GP's where appropriate to ensure a seamless patient journey and monitoring work lists for Choose and Book to monitor Consultant workflow and escalate to Operational Managers if and where necessary.

As a Patient Pathway Co-Ordinator you will navigate patients through their care pathway, from point of referral to treatment, using hospital IT systems to find information on the patient pathway, including medical records and histology reporting systems etc

Your general administrate duties will include courteously and efficiently receive telephone enquiries from patients, carers and external agencies in relation to hospital appointments, receiving and processing incoming correspondence, paper and electronic, ensuring it reaches the appropriate place with the required deadlines and maintain an accurate and up to date filing system (manual and electronic), ensuring accuracy of patient case notes.

Working for our organisation

Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.

We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust

Detailed job description and main responsibilities

For full details about this varied and rewarding role, please see attached job description.

We look forward to your application.

Please be aware that we reserve the right to close this vacancy early if we receive a suitable number of applications.

Unfortunately, there is no Visa Sponsorship available for this role. Whilst we are able to employ candidates on a graduate Visa, we are unable to offer sponsorship once the graduate visa expires.

Person specification

Skills

Essential criteria

• Good standard of education including English and Maths

Experience

Essential criteria

• Administrative experience within a healthcare setting

Desirable criteria

• Previous experience in managing patient pathways
• Experience in Microsoft Packages - including excel, outlook and word

Mid and South Essex NHS Foundation Trust is the only acute hospital provider in the Mid and South Essex Integrated Care System (ICS), which is a system of health and care partners working together for our local population.

Within Mid and South Essex there are 149 GP practices, operating from over 200 sites, forming 27 Primary Care Networks and one Ambulance Trust. There are also three main community and mental health service providers who work together through a community collaborative.

We collaborate with other valuable partners, including three Healthwatch organisations, nine voluntary and community sector organisations and three top tier local authorities, with seven district, borough and city councils, as well as our local universities.

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