Patient Pathway Assistant

Job description

Job summary

Patient Pathway Assistant - Diabetes & Endocrinology | Southend Hospital

An exciting opportunity has arisen to join the Diabetes and Endocrinology team at Southend Hospital as a Patient Pathway Assistant.

This is a varied and rewarding role that requires a motivated and organised individual who thrives in a busy environment. You will provide comprehensive administrative and secretarial support to Consultants and the wider clinical team, ensuring the smooth coordination of patient pathways and supporting the delivery of high-quality care.

We are looking for a strong team player who is flexible, proactive, and able to work effectively under pressure. Excellent communication skills are essential, as you will be a key point of contact for patients, colleagues, and external stakeholders, ensuring a professional and compassionate service at all times.

You will play an important role in representing the department, maintaining high standards of professionalism, and contributing to an efficient, patient-focused service.

If you are dedicated to delivering exceptional patient care and are looking to develop your career within a supportive and dynamic team, we encourage you to apply.

Main duties of the job

• Provide comprehensive secretarial and administrative support to Consultants within the Diabetes and Endocrine service and their wider team.
• Manage clinic administration, including scheduling appointments, coordinating patient pathways and handling correspondence.
• Ensure accurate and timely typing, formatting and distribution of clinical letters, reports and documentation.
• Act as a key point of contact for patients, GPs and other healthcare professionals, maintaining clear and professional communication.
• Maintain and update patient records in line with Trust policies, ensuring confidentiality and data accuracy at all times.
• Support the smooth day-to-day running of the service, responding flexibly to changing demands and priorities.
• Assist with the coordination of multidisciplinary team (MDT) meetings and related administrative tasks.
• Undertake additional administrative duties as required to support service delivery and meet operational needs.

About us

Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.

We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.

Job description

Job responsibilities

For more information on this varied and rewarding role, please see the attached Job Description.We look forward to your application!Please be aware that we reserve the right to close the vacancy early should a high number of applications be received.Unfortunately, there is no Visa Sponsorship available for this role. Whilst we are able to employ candidates on a graduate Visa, we are unable to offer sponsorship once the graduate visa expires.

Job description
Job responsibilities

For more information on this varied and rewarding role, please see the attached Job Description.We look forward to your application!Please be aware that we reserve the right to close the vacancy early should a high number of applications be received.Unfortunately, there is no Visa Sponsorship available for this role. Whilst we are able to employ candidates on a graduate Visa, we are unable to offer sponsorship once the graduate visa expires.

Person Specification

Qualifications

Essential

• GCSE or equivalent in Maths and English
• Competent in Microsoft packages (Word/Excel/ Outlook)
• Proven experience of working in the capacity of secretary/ administrator in a busy environment
• Understanding medical terminology

Knowledge and Experience

Essential

• NHS experience
• Experience of Trust computer systems

Desirable

• Previous healthcare experience

Communication Skills

Essential

• Comprehensive command and understanding of English language, punctuation and grammar

Personal and People Development

Essential

• Excellent organisational skills with the ability to prioritise workload to meet deadlines and assist consultant and team in running a smooth service.

Person Specification
Qualifications

Essential

• GCSE or equivalent in Maths and English
• Competent in Microsoft packages (Word/Excel/ Outlook)
• Proven experience of working in the capacity of secretary/ administrator in a busy environment
• Understanding medical terminology

Knowledge and Experience

Essential

• NHS experience
• Experience of Trust computer systems

Desirable

• Previous healthcare experience

Communication Skills

Essential

• Comprehensive command and understanding of English language, punctuation and grammar

Personal and People Development

Essential

• Excellent organisational skills with the ability to prioritise workload to meet deadlines and assist consultant and team in running a smooth service.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mid and South Essex NHS Foundation Trust
Address

Southend

Prittlewell Chase

Westcliff on Sea

SS0 0RY

United Kingdom

Employer's website