Patient Pathway Admin Clerk

Job description

Detailed job description and main responsibilities

The Job Description and Person Specification are attached to this job, please review for the full details and responsibilities

• Daily delivery and pick up of referral letters to consultant offices
• Create waiting list entries for services that encounter appointment slot issues.
• Have an excellent telephone manner to ensure clear and concise information is exchanged to patients and staff.
• Assist in training and supporting new members of staff
• Report any problems with faulty equipment to supervisor.
• Be responsive and helpful at all times to support the smooth running of the service.
• Daily delivery and pick up of referral letters to consultant offices
• Distribute referral letters to designated place in clinic clerk's office.
• Register referrals onto IPM system ensuring all data is accurate at all times.
• Liaise with GP practices to maintain data quality of referrals entered onto IPM.
• Scan referrals directly into Mediviewer
• Manage referrals for review 'Work List' on a daily basis ensuring that electronic referral attachments from GP practices are printed, dispatched and processed by individual Consultants, within 5 working days - to raise any concerns with Supervisor.
• To provide high quality administrative services managing own workload.
• Ensure Data Quality standards are met and confidentiality is maintained at all times. Ensure the telephone is answered promptly and efficiently so that all calls are dealt with in a courteous and timely manner.
• To be proficient in the use of the Trusts Information Systems including any national systems.

Person specification

Qualifications

Essential criteria

• Good basic education

Experience

Essential criteria

• Substantial clerical experience
• Good written and verbal communication skills
• Good telephone skills

Desirable criteria

• NHS experience

Knowledge

Essential criteria

• Understanding of the need of confidentiality awareness at all times
• Computer literate and familiar with Windows package

Desirable criteria

• Knowledge of iPM
• Knowledge of E-Referral Service

Personal Skills

Essential criteria

• Flexible / adaptable
• Accurate data input skills
• Works well under pressure
• Good organisational skills

Other

Essential criteria

• Flexible in approach to service needs
• Reliable
• Confident communicator
• Evidence of a good team player

It is an exciting time to join Bedfordshire Hospitals NHS Foundation Trust. We run two busy hospital sites in Bedford and Luton. Our 7,500 staff provide high quality care for a growing population of around 700,000 across Bedfordshire and the surrounding areas.

You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. Travel between hospital sites may be required. We have state-of-the art facilities placing us at the heart of cutting edge health care. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.

All new staff will be subject to a probationary period covering their first six months in post.

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