Patient Flow Facilitator

Job description

Detailed job description and main responsibilities

Happy to Talk Flexible Working - all requests for flexible and part time working will be considered.

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached.

If you have any further queries, please do not hesitate to contact us.

Person specification

Training and Qualifications

Essential criteria

• Literacy level 2 or equivalent (GCSE A-C/4-9)
• Evidence of continuous professional development
• Confident IT user with ability to learn HHFT systems.

Desirable criteria

• NVQ level 3 or above in Health and Social Care or working towards an award.
• Training in patient flow, discharge planning or improvement methodologies.

Experience and knowledge

Essential criteria

• Experience working within a healthcare, social care or operational setting.
• Experience working as part of a multidisciplinary team.
• Understanding of patient pathways in acute and/or community settings.
• Awareness of discharge processes, Home First principles and community support options.
• Understanding of confidentiality, safeguarding and patient safety.
• Ability to prioritise and manage multiple tasks in a pressured environment.

Desirable criteria

• Experience in patient flow, discharge coordination or bed management.
• Familiarity with HHFT systems
• Experience supporting virtual ward or remote monitoring services.

Skills and ability

Essential criteria

• Excellent communication and interpersonal skills, with the ability to work with a wide range of staff.
• Ability to handle sensitive or challenging conversations professionally.
• Strong organisational skills and attention to detail.
• Ability to work independently and collaboratively.
• Able to interpret and record information accurately in real time.

Desirable criteria

• Skilled at working with different stakeholders including patients, staff managers and clinicians
• Ability to interpret flow data and recognise themes.
• Experience facilitating board/flow rounds.

Other

Essential criteria

• Flexible and able to work across HHFT sites.
• Demonstrates HHFT values in daily practice.

Desirable criteria

• Full UK driving licence and access to transport for inter-site travel.

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