Patient Data Access Co-ordinator

Job description

Fulfil your potential in hospitals that make history:

Charing Cross, Hammersmith, St Mary's, Queen Charlotte's & Chelsea and Western Eye.

With five world-renowned hospitals, Imperial College Healthcare NHS Trust is full of opportunity if you are looking to develop your healthcare career.

We are an NHS Trust of approximately 16,000 people, providing care for over a million and a half patients from north west London and beyond every year.

We have a rich heritage and an ambitious vision for the future of our patients and local communities.

With our partners, Imperial College London, and The Royal Marsden NHS Foundation Trust, we form Imperial College Academic Health Science Centre, one of 6 academic health science centres in the UK, working to ensure the rapid translation of research for better patient care and excellence in education.

We are proud of our heritage in innovation and we are early adopters of new insights in technologies, techniques and treatments for improving health.

Job overview

As the Patient Data Access Co-ordinator you will be responsible for providing a comprehensive and efficient patient data access service for the Imaging department, ensuring that applications and queries are dealt with in an efficient manner and in accordance with GDPR and local guidelines.

You will also be responsible for maintaining and monitoring the departmental spreadsheets and ensuring quality and customer care standards are met.

You will need to have excellent communication skills and be able to liaise with patients and Solicitors as well as internal departments such as Health Records, PALS and the Legal team.

You will be required to have knowledge of Microsoft packages including Outlook and Excel

Main duties of the job

• To act as the first point of contact for patients and/or their representatives and Solicitors seeking images and results of previous scans.
• Manage the process of imaging patient data access requests against the GDPR guidelines and internal targets.
• Comply with GDPR guidelines at all times to ensure patient confidentiality is maintained.
• Provide service users with appropriate information relating to the process of obtaining their images electronically or on CD.
• Organise and maintain an accurate and secure filing system, in both paper and electronic forms where appropriate.
• Ensure all telephone calls and emails are responded to within a timely manner and handled with tact and diplomacy.
• Competently use IT and keyboard skills continuously throughout the day.
• Ability to work in a busy environment with constant interruptions

Working for our organisation

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career. Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.

Environmental sustainability
Climate change and poor air quality is a health emergency that harms people's health and wellbeing and widens health inequalities. The Trust is also committed to reducing its impact on the environment by reducing our greenhouse gas emissions to Net Zero by 2045. All our employees have a role to play, and we have an active green network that supports staff to act in ways that ensures that our services are efficient, sustainable and reduce our impact on the environme