Pathway Support Co-ordinator

Job description

Detailed job description and main responsibilities

To receive referrals and make new and follow up appointments including Virtual referrals.

To ensure full utilisation of clinic slots.

To ensure all Local and National Standards are applied to referrals, RTT & National Cancer Targets, date stamping, data quality checks, partial booking, UHL patient Access and Data Management Policy

Add patients to appropriate waiting lists including booking of virtual appointments.

Respond to prioritised work in appropriate order to ensure work is completed within agreed targets times.

Maintain a separate 'to do' list which identifies any patient related tasks the consultant has asked.

Work as a team member with other Administration Team colleagues to establish familiarity of terminology to enable provision of cover for absent colleagues.

Photocopying, filing, or any administrative duties as deemed necessary to support the clinical and non-clinical staff.

To take telephone enquiries for the referrals team and respond appropriately and as directed.

Clinic preparation specifically retrieval of notes, filing, tracking in and out

To utilise the Nervecentre system to update case note tracking.

To ensure all information relevant to the outpatient appointment is recorded in the case notes/CITO and Nervecentre.

To ensure all outcomes are recorded accurately both paper and electronic

To update Trust missing data report using missing data worklist from nervecentre.

Undertake any other administrative and supportive duties relevant to the role such as prepping & sitting clinics, and assistance with contacting patients.

(Please refer to the job description/person specification for further details)

Person specification

Communication

Essential criteria

• Effective communication skills written & verbal
• Must be a team player
• Able to maintain confidentiality

Desirable criteria

• Exposure to dealing with complaints

Trust Values

Essential criteria

• Must be able to demonstrate behaviours consistent with the Trust's Values and Behaviours

Qualifications

Essential criteria

• Educated to GCSEs standard/equalivant
• Equivalent training and experience gained in administration post

Desirable criteria

• Experience of NHS systems and procedures Excel, Power point, ORMIS, Booking systems
• RTT/Clinic Management/Waiting List or relevant experience

Experience

Essential criteria

• Administrative experience
• Experience of dealing with customers/patients

Desirable criteria

• Medical administration experience
• Experience working in a large, complex organisation

Planning and Organization

Essential criteria

• Planning and Organisation skills with the ability to prioritise schedules and workloads
• Ability to look ahead to ensure clinic timescales are met at all times

EDI

Essential criteria

• Able to demonstrate a commitment to and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs

Others

Essential criteria

• Able to act on own initiative
• Ability to assess information and take steps to address any shortfalls
• Ability to work without close supervision.

Additional Information

Please submit your application form without delay to avoid disappointment; we will close vacancies prior to the publishing closing date if we receive a sufficient number of completed application forms.

Please check the email account (including your junk mail) that you supplied as part of your application on a regular basis following the closing date and throughout the recruitment process, as this is how we will communicate with you.

UHL is an equal opportunities employer. We aim to employ a workforce that reflects the diverse communities we serve. We welcome applications from people from all backgrounds who match our job criteria.

Applicants who have a disability and meet the essential criteria for the job will be interviewed if you indicate you wish to be considered under the Guaranteed Interview Scheme. If you require a reasonable adjustment at any stage of the recruitment process please make the recruitment services team aware as soon as possible.

UHL is committed to helping colleagues balance the demands of both their work and personal needs through flexible working arrangements wherever reasonably practicable and subject to service needs.

Disclosure and Barring Service Check

Please note if you are successful in obtaining this position and the post involves regulated activity you will be required to undertake a Disclosure & Barring Service check.

The Trust will pay for the check initially and the money will then be deducted from your salary over a three month period commencing on your first month's payment.

The current price of a check is £38 for an enhanced and £18 for a standard check.

COVID 19 Risk Assessment

Due to the current Covid pandemic we have introduced a staff risk assessment into our pre-employment process. This now forms part of the mandatory pre-employment checks that will be carried out if you receive a conditional offer.

The risk assessment is intended to ensure you are able to safely perform your duties in any of our work areas, and if you have been identified as being particularly vulnerable to coronavirus. Our main aim is to reduce risk and to ensure the safety of all new starters to the Trust as well as current staff, patients and visitors.

If it is identified that you are within a vulnerable category, we will endeavor to make reasonable adjustments to accommodate this through discussions with both Occupational Health and your recruiting manager.

Covid Vaccination Status

Covid-19 vaccination remains the best way to protect yourself, family, colleagues and our patients/service users from the Covid-19 virus. We therefore continue to encourage our current and potential colleagues to get vaccinated.

University Hospitals of Leicester NHS Trust holds the principles of equality, diversity and inclusion at the heart of everything it does and all that it stands for. We are committed to developing a workforce that is representative of the community we serve. We welcome applications from the diverse community of Leicester, Leicester and Rutland, to help deliver healthcare services that meets the needs of our diverse communities.

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