Parking Officer

Job description

Our cultural ambition is to have a culture that places people at the heart of all we do, where we all belong, and where learning, improvement and excellence thrive.

Job overview

Do you like working outdoors and helping people ?

We're recruiting Parking Officers at our busy NHS Hampshire hospitals to direct traffic and enforce parking regulations.

Guided by Trust Policy and procedures, this important role ensures visitors, patients and staff get the best use from our car parks on a busy compact site.

Supported by a small team, a Parking Officer will patrol car parks, enforce parking regulations using a mobile device, deploy temporary barriers, signs and traffic cones to direct traffic, suspend parking bays and give directions to assist visitors and staff. Candidates will also be responsible for maintaining Pay Station machines, barriers and equipment, used daily to process payments and manage traffic flow.

This position involves working a 37.5 hour week (7.5 hour day plus half hour lunch). Candidates should expect weekend working and deployment to other Hampshire Hospital sites.

Candidates must be polite and respectful, provide clear verbal communication, be assertive and remain calm in challenging situations. This position involves enforcing parking regulations therefore candidates should expect some conflict and confrontation. Many car parks are located outside and will involve plenty of walking on an inclined site during all seasons.

Main duties of the job

The successful candidate will provide help and support to visitors and staff using our car parking facilities

• Respond to technical problems with car parking machines e.g., clearing jams and replacing receipt rolls.
• Identify vehicles inappropriately parked and to undertake parking enforcement, where required issuing warning and/or charge notices.
• Help maintain the car parks, ensuring they are kept clean and tidy.
• Place cones / signs where required to take out of use parking spaces or to direct traffic.
• Report and record incidents which occur in the car park area using the health and safety incident reporting tool where required.
• Liaise with the parking administration team.
• Provide any other duties appropriate to the band and role which include assistance to other facilities services such as Portering and Security when a need arises as directed by their manager.

Working for our organisation

Our vision is to provide outstanding care for every patient. Patient care is at the heart of what we do at our three sites: Basingstoke and North Hampshire Hospital, Royal Hampshire County Hospital in Winchester and Andover War Memorial Hospital. Hampshire Hospitals NHS Foundation Trust provides medical and surgical services to a population of approximately 600,000 people across Hampshire and parts of West Berkshire.

Our cultural ambition is to have a culture that places people at the heart of all we do, where we all belong, and where learning, improvement and excellence thrive.

We provide specialist services to people across the UK and internationally. We are one of only two centres in the UK treating pseudomyxoma peritonei (a rare form of abdominal cancer) and we are leaders in the field of tertiary liver cancer and colorectal cancer.

The trust employs more than 9,000 staff and has a turnover of over £500 million a year. As a Foundation Trust, we are directly accountable to our members through the governors. The Council of Governors represent the interests of their constituencies and influence the future plans of the Foundation Trust.

Detailed job description and main responsibilities

For further information about this role please see Job Description document attached.

If you have any further queries, please do not hesitate to contact us.

Person specification

Parking Officer

Essential criteria

• Driver Licence with B category entitlement held for a minimum 1 year.

Desirable criteria

• Experience of working in car parking.

Essential

Essential criteria

• Working with the public and dealing with difficult conflict and aggression.

Desirable criteria

• Level 2 Parking Enforcement Officer training.

Essential

Essential criteria

• IT literate to an entry level. This position involves working with software and apps on a daily basis.

Essential

Essential criteria

• Compatant numeracy and literacy. Able to complete a written report and communicate clearly.

Desirable criteria

• Previous customer service experience.

Using AI in Your Application

We support the use of technology to help manage time and improve efficiency, but it is your responsibility to ensure your application is personalised and accurately reflects your own skills, experience and values.

AI tools can be useful when drafting an application, but they should only be used to assist you. The content submitted must be your own work and an authentic representation of your knowledge, abilities and experiences.

Applications that rely heavily on AI-generated content may be rejected. For example, we may receive multiple applications containing identical or generic wording that does not reflect the individual applicant.

The use of AI during assessments, including interviews, is not permitted unless this has been agreed in advance as a reasonable adjustment. For virtual interviews, you may be asked to provide a 360-degree view of the room and confirm that no additional devices are being used. If AI use is suspected during an interview, we may pause the interview, ask questions regarding its use, or adapt our assessment approach.

Working in healthcare requires integrity, honesty and accountability. We expect all applications and assessments to be a genuine reflection of your own experience, knowledge and values.
Our Commitment to Inclusion

We are committed to equality, diversity and inclusion in both the delivery of our services and the recruitment and management of our staff.

We welcome applications from everyone who has the skills, experience and values required for the role, regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership status, pregnancy or maternity.
Happy to Talk Flexible Working

We are committed to supporting flexible ways of working and will consider all requests for flexible and part-time working wherever service needs allow.
Important Information About Your Application
Recruitment Process

Applications are submitted through our recruitment system, Trac. Following submission, all correspondence relating to your application will be sent from apps.trac.jobs. Please regularly check your inbox, including your junk or spam folders.

Shortlisted candidates will normally be contacted at least five working days before their interview date.
Vacancy Closing Dates

This vacancy may close before the advertised closing date if sufficient applications are received. We therefore encourage you to submit your application as early as possible.
English Language Requirement

In line with Part 7 of the Immigration Act 2016, all applicants must be able to communicate effectively in spoken and written English. This will be assessed during the recruitment process.
Pre-Employment Checks and Probation
Keeping Patients Safe

At Hampshire Hospitals NHS Foundation Trust, patient safety is our highest priority. We recommend that staff are vaccinated against COVID-19 and understand that we continue to care for patients who are COVID-19 positive within our services.
Probationary Period

All new employees will be required to complete a six-month probationary period as part of their employment with the Trust.

Tackling Climate Change: Hampshire Hospitals aims to embed sustainability and net zero carbon principles into the delivery of care across all its services. To find out more, search