Overseas Patients Co-ordinator

Job description

Job summary

Hampshire Hospitals are seeking a highly organised and detail-oriented Finance Administrator as part of the Private Patients Commercial Team, particularly to support the implementation of Department of Health and Trust policies relating to overseas patient visitors. The successful candidate will assess patient eligibility for NHS treatment, manage overseas visitor billing and debt recovery processes, and provide guidance on charging regulations across the Trust.

The role involves communicating face to face, by email and over the telephone, with patients and liaising with families and stakeholders where necessary, maintaining accurate patient records, and ensuring compliance with national guidance, confidentiality standards, and Trust policies. You will work closely with finance, contracting, business intelligence, and clinical teams to ensure efficient administration and effective communication across all areas of the service.

This is an excellent opportunity for someone with strong administrative, communication, and problem-solving skills who can work independently, manage sensitive information professionally, and deliver a high standard of customer service in a fast-paced healthcare environment.

Main duties of the job

Register all potential overseas visitors to the Trust following Trust policies and procedures, identify, assess and categorise any overseas visitors into chargeable, non-chargeable or reciprocal agreement patients against Department of Health guidance

About us

Our vision is to provide outstanding care for every patient. Patient care is at the heart of what we do at our three sites: Basingstoke and North Hampshire Hospital, Royal Hampshire County Hospital in Winchester and Andover War Memorial Hospital. Hampshire Hospitals NHS Foundation Trust provides medical and surgical services to a population of approximately 600,000 people across Hampshire and parts of West Berkshire.

Our cultural ambition is to have a culture that places people at the heart of all we do, where we all belong, and where learning, improvement and excellence thrive.

We provide specialist services to people across the UK and internationally. We are one of only two centres in the UK treating pseudomyxoma peritonei (a rare form of abdominal cancer) and we are leaders in the field of tertiary liver cancer and colorectal cancer.

The trust employs more than 9,000 staff and has a turnover of over £500 million a year. As a Foundation Trust, we are directly accountable to our members through the governors. The Council of Governors represent the interests of their constituencies and influence the future plans of the Foundation Trust.

Your Next Career Move Made Easier - Accommodation May Be Offered

We understand relocating can be a big step. Hampshire Hospitals may be able to provide accommodation options for successful candidates, depending on availability. If this something you would like to explore please contact Southern Housing on 02080 360017

Job description

Job responsibilities

Happy to Talk Flexible Working - all requests for flexible and part time working will be considered.

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached.

Job description
Job responsibilities

Happy to Talk Flexible Working - all requests for flexible and part time working will be considered.

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached.

Person Specification

Training and Qualifications

Essential

• Good knowledge across a range of administrative work procedures including non-routine elements
• Training and experience in administrative roles to vocational level 3 or equivalent experience

Desirable

• Service improvement training

Experience and Knowledge

Essential

• Experience of working in a pathway coordination/navigation role or similar
• Experience of working in a patient or customer facing role with ability to establish rapport

Desirable

• Knowledge of the Overseas visitors charging regulations
• Experience of data entry into Microsoft office, particularly Excel

Communication

Essential

• Strong communication skills to liaise with clinical and non-clinical staff across the Trust and any other external stakeholders as required

Desirable

• Adaptability in order to review and update current processes, documents and data systems to ensure maximum proficiency
• Ability to independently prioritise workload as well as being a key player in the wider team

Person Specification
Training and Qualifications

Essential

• Good knowledge across a range of administrative work procedures including non-routine elements
• Training and experience in administrative roles to vocational level 3 or equivalent experience

Desirable

• Service improvement training

Experience and Knowledge

Essential

• Experience of working in a pathway coordination/navigation role or similar
• Experience of working in a patient or customer facing role with ability to establish rapport

Desirable

• Knowledge of the Overseas visitors charging regulations
• Experience of data entry into Microsoft office, particularly Excel

Communication

Essential

• Strong communication skills to liaise with clinical and non-clinical staff across the Trust and any other external stakeholders as required

Desirable

• Adaptability in order to review and update current processes, documents and data systems to ensure maximum proficiency
• Ability to independently prioritise workload as well as being a key player in the wider team

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Hampshire Hospitals NHS Foundation Trust
Address

Basingstoke and North Hampshire Hospital

Basingstoke

RG24 9NA

United Kingdom

Employer's website