Outpatient Pathway Coordinator

Job description

Detailed job description and main responsibilities

Please see job description and person specification provided. If further information is required, please speak to our contact on advert.

Person specification

Qualifications

Essential criteria

• NVQ Level 3 or equivalent experience in customer care
• ECDL or equivalent experience

Desirable criteria

• 5 GCSEs or equivalent standard of education in English and Mathematics or equivalent work based experience

Experience

Essential criteria

• Able to demonstrate commitment to and skills in customer care
• Excellent telephone manner
• Proficient in the use of Microsoft Word, Excel, Outlook and other Microsoft and Trust applications
• Understanding of the IPM system or a similar PAS system
• Able to work to deadlines and under pressure

Communication

Essential criteria

• Good written and verbal communication skills with a professional and courteous manner
• Ability to contribute to team working and to develop good working relationships
• Ability to demonstrate tact and diplomacy when handling sensitive issues

Knowledge

Essential criteria

• Detailed knowledge of the Outpatient Department and its current processes
• Understanding of the need of confidentiality awareness at all times

It is an exciting time to join Bedfordshire Hospitals NHS Foundation Trust. We run two busy hospital sites in Bedford and Luton. Our 7,500 staff provide high quality care for a growing population of around 700,000 across Bedfordshire and the surrounding areas.

You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. Travel between hospital sites may be required. We have state-of-the art facilities placing us at the heart of cutting edge health care. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.

All new staff will be subject to a probationary period covering their first six months in post.

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