Outpatient Matron

Job description

Detailed job description and main responsibilities

The post-holder will be responsible for clinical and operational management of the main Outpatients Service at the Chelsea and Westminster site, ensuring the safe and effective day-to-day running of the departments.

They will oversee a large team of healthcare staff; providing leadership and professional development for nursing, support workers, and other multi-disciplinary members within the area.

In conjunction with the General Manager and Deputy General Manager, the post-holder will be responsible for the development of the outpatient service, exploring opportunities to amend and improve models of care (e.g. three session days, development of one-stop services etc).

The post holder will oversee the budget of the Chelsea site's main Outpatients team, and so utilise the nursing workforce, and associated spends on clinical and non-clinical supplies, in a cost-efficient way but so as not to compromise clinical care standards.

They will provide professional advice and support to the whole multidisciplinary team in caring for patients within the outpatient setting.

The post holder will work in partnership with Clinical teams, Managers, and the Outpatients administrative teams to ensure that the service meets the needs of our patients and is responsive to complaints/feedback.

The post holder will lead on the delivery of high quality compassionate care and for further improving the patient experience, through proactive professional leadership. This will include leading on departmental accreditation improvement plans.

The post holder will also provide nursing leadership for implementation and evaluation of all education, training and development of staff. They will develop, implement and evaluate policies, guidelines and protocols for the management of patients attending the department with minor, major and/or life threatening injuries and illness. They will be responsible for the interpretation of and maintaining compliance with Trust policies.

Person specification

Include assessment panel

Essential criteria

• Education
• Nursing experience
• Registered Adult Nurse
• Operational management experience in an acute hospital setting

Desirable criteria

• MSc in Nursing
• Understanding of quality assurance and experience in leading change, innovation and practice development
• Experience of disseminating work through presentation and publication
• Experience in business planning

Important

• There may be some occasions when we have to close a vacancy earlier than the advertised closing date, this will be due to a high volume of applications. You are therefore advised to submit your application as early as possible to avoid disappointment.
• Please check your emails regularly (and your junk folder) as this is how we will communicate with you throughout the recruitment process.
• In submitting an application, you authorise the Trust to confirm any previous NHS service details via the Inter Authority Transfer (IAT) process, should you be appointed to the post.
• During the recruitment process your identity documentation (ie passport, driving licence, visa etc) will be scanned using a device which recognises UV, infrared and machine-readable zone security features of the documents provided.
• Employment at the Trust is offered subject to successful completion of a six month probationary period.
• Some roles may require weekend shift working across multiple sites
• We operate a joint recruitment hub across the North West London Acute Provider Collaborative Group. As part of this, your application and personal data may be shared with partner trusts within the group for recruitment and workforce purposes, in line with General Data Protection Regulation (GDPR)

Right to work

If you need sponsorship to work in the UK, please visit the Home Office website for information on sponsorship and visa status before you fill in your application form. Due to recent changes in the UK immigration rules which affect Skilled Worker Visas, Global Business Mobility, Higher Skill Level and Increased Salary Thresholds, please ensure that you are able to meet the requirements to live and work in the UK before applying. Further information about eligibility is available on