Outpatient Booking Clerk & Receptionist

Job description

Job summary

We are excited to welcome individuals who bring their enthusiasm to our Outpatient Administration teams based at our Peterborough or Huntingdon site.

We are seeking candidates who can maintain a calm and professional demeanour and be able to work under pressure and prioritise the workload.

Excellent communication and customer service skills are a must, and a positive approach to customer care is highly valued.

Computer literacy is essential, as you will be working with various Trust Patient Administrative Systems for data input and retrieval.

We are looking to recruit for the following:

• Reception team - full time 37.5 hours
• If you are ready to bring your positivity to our Outpatients Administration teams, apply now! Together we will make a positive impact and deliver excellence in healthcare to our patients.

Main duties of the job

You will take on a varied range of administrative responsibilities, such as registering confidential patient data into the Patient Administration System, booking appointments in order from waiting lists, liaising with patient enquiries face to face and over the telephone, completing attendances, cancelling and rescheduling appointments as required. As a Receptionist, you will be the welcoming face for our patients.

About us

Priority will be given to colleagues identified as at risk through the Trust's redeployment process.

Job description

Job responsibilities

• To provide comprehensive administration to support Reception, Booking Teams and Contact Centre within Outpatients
• To be fully conversant with the Trust appointment systems and extract data from waiting lists to book patients in date order and clinical/risk priority
• Point of contact for patients, GP surgeries and other parties for enquiries, cancelling and rescheduling of appointments
• Cover Reception areas, book patients attendance and any follow up appointments
• Work closely with specialities escalating any capacity issues following the escalation process

Job description
Job responsibilities

• To provide comprehensive administration to support Reception, Booking Teams and Contact Centre within Outpatients
• To be fully conversant with the Trust appointment systems and extract data from waiting lists to book patients in date order and clinical/risk priority
• Point of contact for patients, GP surgeries and other parties for enquiries, cancelling and rescheduling of appointments
• Cover Reception areas, book patients attendance and any follow up appointments
• Work closely with specialities escalating any capacity issues following the escalation process

Person Specification

Education and Qualifications

Essential

• General level of education to GCSE level Standard

Desirable

• NVQ Level 2 in Business Administration or Customer Service

Experience

Essential

• Experience of using MS Office, Outlook and Excel
• Good Customer Service skills, face to face and telephone e.g. Call Centre or Reception
• 12 months clerical experience
• Experience of data entry

Desirable

• Previous administrative experience especially in a Hospital/GP environment

Knowledge

Essential

• Competent in using Excel, extracting data and filtering information
• Knowledge and understanding of Data Protection, Patient Confidentiality and Information Governance

Desirable

• NHS Outpatient administrative services, systems and processes

Key Skills

Essential

• Excellent verbal and written communication skills
• Ability to prioritise workloads
• Analytical skills / Accuracy spelling/numeric ability / Attention to detail due to the complex booking process
• Ability to meet targets and deadlines
• Ability to operate effectively as part of a team and maintain effective working relationships with a wide range of staff

Person Specification
Education and Qualifications

Essential

• General level of education to GCSE level Standard

Desirable

• NVQ Level 2 in Business Administration or Customer Service

Experience

Essential

• Experience of using MS Office, Outlook and Excel
• Good Customer Service skills, face to face and telephone e.g. Call Centre or Reception
• 12 months clerical experience
• Experience of data entry

Desirable

• Previous administrative experience especially in a Hospital/GP environment

Knowledge

Essential

• Competent in using Excel, extracting data and filtering information
• Knowledge and understanding of Data Protection, Patient Confidentiality and Information Governance

Desirable

• NHS Outpatient administrative services, systems and processes

Key Skills

Essential

• Excellent verbal and written communication skills
• Ability to prioritise workloads
• Analytical skills / Accuracy spelling/numeric ability / Attention to detail due to the complex booking process
• Ability to meet targets and deadlines
• Ability to operate effectively as part of a team and maintain effective working relationships with a wide range of staff

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

North West Anglia NHS Foundation Trust
Address

Peterborough City Hospital

Edith Cavell Campus, Bretton Gate

Peterborough

PE3 9GZ

United Kingdom

Employer's website